Conventional Assistant Community Director

Elmington; Nashville (TN); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Life insurance

Short- and long-term disability

401(k) with company match

Paid vacation, sick, personal time +

10 paid holidays

Job summary

Elmington Living seeks an Assistant Community Director to support daily property operations, focusing on resident accounts, leasing, and office processes. This role covers on-site leadership in the Community Director’s absence and maintaining accurate financial records and resident satisfaction.

You will handle rent processing, delinquency tracking, move-in activities, renewals, and maintain files while coordinating vendor services and inspections.

Qualifications

• 2+ years of property management experience required.
• Experience with RealPage/OneSite, Yardi, Fortress, or similar property management software preferred.
• Fair Housing certification within 7 days of employment

Responsibilities

• Assist with Daily Operations reports and rent-related processes
• Process rent payments, post charges, and manage resident ledgers
• Assist with delinquency tracking, notices, and collection efforts
• Support execution of the property's action plan and initiatives
• Conduct tours, assist with move-ins, and respond to resident inquiries
• Assist with renewal outreach and lease expiration management
• Step in as on-site leader in Community Director's absence
• Maintain accurate resident files and lease documentation
• Coordinate vendor and maintenance activities
• Assist with move-in/move-out inspections and apartment turns

Skills

Property management

Education

Fair Housing certification

Tools

RealPage/OneSite

Yardi

Fortress

Job description

At Elmington Living, we don't just manage properties — we build communities people are proud to call home. As the team behind 70+ affordable and market-rate assets across the country, we've earned our reputation through relentless care, sharp execution, and an eye for detail that never quits, guided by People First, Always. Execution with Integrity. Excellence by Design.

Position Summary

The Assistant Community Director (ACD) supports the Community Director in the daily operation of the property, with a primary focus on resident accounts, office operations, and leasing support. The ACD acts as the on-site leader in the Community Director's absence and plays a key role in maintaining accurate financial records and resident satisfaction.

WHY YOU'LL LOVE WORKING HERE:

Elmington Living offers competitive compensation that reflects the market and the impact of the role, along with a comprehensive benefits package designed to support your well-being.

• Medical, dental, and vision coverage begins on the first of the month following your hire date, with no long waiting period.
• The company also provides life insurance and short- and long-term disability coverage.
• Employees become eligible for the 401(k) plan with company match after 90 days and accrue vacation, sick, and personal time to recharge, in addition to receiving 10 paid holidays each year.

Key Responsibilities

Financial & Administrative Support

• Assist with Daily Operations reports, due daily to equity partners, owners, asset management, and leadership
• Process rent payments, post charges, and manage resident ledgers
• Assist with delinquency tracking, notices, and collection efforts
• Support execution of the property's action plan, tracking follow-through on assigned initiatives

Leasing & Resident Support

• Conduct prospect tours, maintain the tour path, follow up with prospects and applicants, send welcome emails, and assist with move-in orientations for new residents
• Serve as a point of contact for resident inquiries, concerns, and service requests
• Assist with renewal outreach and lease expiration management
• Step into the Community Director role for daily operations during absences
• Confirm move-in funds are received, the lease is signed, and utilities are set up prior to resident move-in

Office & Property Operations

• Maintain accurate resident files and lease documentation
• Support scheduling and coordination of vendor and maintenance activity as needed
• Assist with move-in/move-out inspections and apartment home turn coordination

Qualifications & Requirements

• 2+ years of property management experience required
• Experience with RealPage/OneSite, Yardi, Fortress, or similar property management software preferred
• Fair Housing certification required within 7 days of employment

CORE COMPETENCIES

• High attention to detail and accuracy, particularly with financial documentation
• Strong organizational and time-management skills
• Professional, courteous communication with residents and staff
• Ability to work independently and exercise sound judgment in the CD's absence
• Comfortable managing sensitive resident financial and personal information

Work Environment & Physical Requirements

• Primarily on-site in the leasing office, with periodic property walks
• Standard business hours; some schedules require regular weekend coverage
• Some exposure to outdoor conditions during property tours
• Regular use of computer and office equipment for extended periods
• Ability to communicate effectively in person, by phone, and electronically
• Occasionally move about the office to access files, office equipment, and meeting locations
• Ability to lift, carry, push, or pull up to 15-25 pounds occasionally
• Ability to bend, reach, stoop, and kneel as needed
• Frequently stand, walk, climb stairs, and move throughout the property
• May be exposed to varying weather conditions while performing outdoor duties
• Reasonable accommodations may be provided to enable qualified individuals with disabilities to perform the essential functions of the position.

At Elmington Living, we're redefining what property management can look like — and we're looking for leaders ready to help us raise the bar. With 70+ communities across the U.S. and a fast-growing presence rooted in Nashville, our work is driven by heart, hustle, and an unwavering commitment to doing things the right way. If you're ready to bring your experience, energy, and leadership to a company built on People First, Always. Execution with Integrity. Excellence by Design. — we'd love to meet you.

Elmington is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Elmington makes hiring decisions based solely on qualifications, merit, and business needs at the time.