Conventional Assistant Community Director - Village 21

Elmington Living; Nashville (TN); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Life insurance

Disability insurance

401(k) with company match

Paid time off

10 paid holidays

Job summary

Elmington Living’s Village Collection in Nashville seeks an Assistant Community Director to support daily on-site operations, leasing, and resident services. You will help manage resident accounts, leases, and financial records while ensuring outstanding customer service and a welcoming community atmosphere.

You’ll step in for the Community Director during absences, help with renewals, move-ins, and coordination of vendor and maintenance activities, all while maintaining accurate files and

Qualifications

• 2+ years of property management experience required.
• Experience with RealPage/OneSite, Yardi, Fortress, or similar software preferred.
• Fair Housing certification required within 7 days of employment.

Responsibilities

• Assist with Daily Operations reports due to equity partners, owners, asset management, and leadership.
• Process rent payments, post charges, and manage resident ledgers.
• Assist with delinquency tracking, notices, and collection efforts.
• Support execution of the property's action plan and track initiatives.

Skills

Property management

Yardi / RealPage / Fortress

Fair Housing certification

Tools

OneSite

Job description

At Elmington Living, we don't just manage properties — we build communities people are proud to call home. As the team behind 70+ affordable and market-rate assets across the country, we've earned our reputation through relentless care, sharp execution, and an eye for detail that never quits, guided by People First, Always. Execution with Integrity. Excellence by Design.

POSITION SUMMARY

Looking for an opportunity to be part of a vibrant community at Village Collection? At Village Collection, we are committed to creating an exceptional living experience for our residents. Village Collection offers studio, one-, and two-bedroom apartment homes in the heart of Nashville's Hillsboro Village. Homes feature modern finishes, in-home washers and dryers, and access to amenities including a pool, fitness centers, outdoor grilling areas, and co-working spaces near Belmont, Vanderbilt, West End, 12 South, Green Hills, and Midtown. As a member of our team, you will play an important role in delivering outstanding service, building meaningful resident relationships, and helping create a welcoming community people are proud to call home. If you are passionate about customer service, collaboration, and making a positive impact every day, we would love to hear from you!

The Assistant Community Director (ACD) supports the Community Director in the daily operation of the property, with a primary focus on resident accounts, office operations, and leasing support. The ACD acts as the on-site leader in the Community Director's absence and plays a key role in maintaining accurate financial records and resident satisfaction.

WHY YOU'LL LOVE WORKING HERE:

Elmington Living offers competitive compensation that reflects the market and the impact of the role, along with a comprehensive benefits package designed to support your well-being. Medical, dental, and vision coverage begins on the first of the month following your hire date, with no long waiting period. The company also provides life insurance and short- and long-term disability coverage. Employees become eligible for the 401(k) plan with company match after 90 days and accrue vacation, sick, and personal time to recharge, in addition to receiving 10 paid holidays each year.

KEY RESPONSIBILITIES

• Assist with Daily Operations reports, due daily to equity partners, owners, asset management, and leadership
• Process rent payments, post charges, and manage resident ledgers
• Assist with delinquency tracking, notices, and collection efforts
• Support execution of the property's action plan, tracking follow-through on assigned initiatives

Leasing & Resident Support

• Conduct prospect tours, maintain the tour path, follow up with prospects and applicants, send welcome emails, and assist with move-in orientations for new residents
• Serve as a point of contact for resident inquiries, concerns, and service requests
• Assist with renewal outreach and lease expiration management
• Step into the Community Director role for daily operations during absences
• Confirm move-in funds are received, the lease is signed, and utilities are set up prior to resident move-in

Office & Property Operations

• Maintain accurate resident files and lease documentation
• Support scheduling and coordination of vendor and maintenance activity as needed
• Assist with move-in/move-out inspections and apartment home turn coordination

QUALIFICATIONS & REQUIREMENTS

• 2+ years of property management experience required
• Experience with RealPage/OneSite, Yardi, Fortress, or similar property management software preferred
• Fair Housing certification required within 7 days of employment

CORE COMPETENCIES

• High attention to detail and accuracy, particularly with financial documentation
• Strong organizational and time-management skills
• Professional, courteous communication with residents and staff
• Ability to work independently and exercise sound judgment in the CD's absence
• Comfortable managing sensitive resident financial and personal information

WORK ENVIRONMENT & PHYSICAL REQUIREMENTS

• Primarily on-site in the leasing office, with periodic property walks
• Standard business hours; some schedules require regular weekend coverage
• Some exposure to outdoor conditions during property tours
• Regular use of computer and office equipment for extended periods
• Ability to communicate effectively in person, by phone, and electronically
• Occasionally move about the office to access files, office equipment, and meeting locations
• Ability to lift, carry, push, or pull up to 15-25 pounds occasionally
• Ability to bend, reach, stoop, and kneel as needed
• Frequently stand, walk, climb stairs, and move throughout the property
• May be exposed to varying weather conditions while performing outdoor duties
• Reasonable accommodations may be provided to enable qualified individuals with disabilities to perform the essential functions of the position.

At Elmington Living, we're redefining what property management can look like — and we're looking for leaders ready to help us raise the bar. With 70+ communities across the U.S. and a fast-growing presence rooted in Nashville, our work is driven by heart, hustle, and an unwavering commitment to doing things the right way. If you're ready to bring your experience, energy, and leadership to a company built on People First, Always. Execution with Integrity. Excellence by Design. — we'd love to meet you.

Elmington is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Elmington makes hiring decisions based solely on qualifications, merit, and business needs at the time.