Convention Services Manager - Temp Seasonal

Davidson Hospitality Group; Northern (KY); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical coverage - multiple tiers

Dental & Vision Coverage

Teledoc service

Free maintenance medications

Pet Insurance

Hotel Discounts

Tuition Reimbursement

Paid Time Off

401K Match

Job summary

The Westin at Frenchman’s Reef in St. Thomas is seeking an Event Planning Manager to act as the liaison between the customer and hotel sales teams, providing direction and supervision during meetings and banquets.

You’ll be available on-site during events to solve problems and propose alternatives to arrangements, coordinating group room blocks, F&B, public space, and billing processes. This role emphasizes upselling to maximize profit and securing re-bookings, while demonstrating strong

Qualifications

• Bachelor’s degree and/or 2+ years of hotel sales experience.
• 1 year food and beverage experience.
• Strong negotiation and contract interpretation.
• Developed business communication skills, both written and verbal.
• MS Office proficiency.
• Confident, professional appearance.
• Proactive, assertive, fast-paced, driven to succeed.
• Execute and support hotel customer service standards and brand standards.
• Ability to manage multiple projects with outcomes.
• Experience with major Hospitality Sales CRM systems.

Responsibilities

• Act as a liaison between the customer and hotel sales to provide direction during events.
• Supervise execution of meetings and banquets and be on-site to resolve issues.
• Serve group and catering customers proactively, coordinating blocks, F&B, spaces and billing.
• Upsell opportunities to maximize profit and support future group bookings.

Skills

Negotiation

Contracts interpretation

Business communication

Microsoft Office

Professional appearance

Proactive / assertive

Time management

Event design

Education

Bachelor’s degree or 2+ years hotel sales experience

Tools

Delphi

Daylight

Marriott CI/TY

Starwood ISAC

Job description

Property Description

Join the elite team at The Westin at Frenchman's Reef in breathtaking St. Thomas! Set against the stunning backdrop of the Caribbean, our reimagined resort is where luxury meets tropical paradise. We're looking for passionate and driven individuals to help us deliver world-class hospitality in a setting like no other. With exceptional amenities, including pristine beaches, a state-of-the‑art spa, multiple dining options, and endless adventure opportunities, The Westin at Frenchman's Reef offers a dynamic work environment where your talents can shine. As part of our team, you'll have the opportunity to create unforgettable experiences for our guests in one of the world's most coveted destinations. Elevate your career in hospitality by joining us and be a part of the excitement and energy at The Westin at Frenchman's Reef.

Overview

Event Planning Manager acts a liaison between the customer and hotel sales person to provide direction and supervision during execution of meeting and banquet functions or event. Will be available to customers during event to solve problems and suggest alternatives to previous arrangements. They will directly serve group and catering customers in a proactive manner working with the logistics of group room blocks, food and beverage, public meeting space, and billing processes. Will play an important role in the achievement of re‑booking group business for future dates while demonstrating effective upsell skills to obtain maximum profit.

Qualifications

• Bachelor’s degree and/or 2+ years of hotel sales experience.
• 1 year food and beverage experience.
• Strong understanding of negotiation and interpretation of contracts.
• Developed business communication skills, both written and verbal.
• Understanding/knowledge of Microsoft office.
• Confident and professional appearance.
• Proactive approach, assertive and fast paced, driven to succeed.
• Execute and support Hotel Customer Service Standards and Hotel’s Brand Standards.
• Work well under pressure.
• Time management skills. Being able to work on multiple projects with desired outcome for each.
• Ability to communicate effectively with public and other employees.
• Creativity in designing events.
• Working knowledge of banquet department (sets, AV equipment, scheduling, menu planning).
• Ability to design menus in conjunction with the culinary department to maximize operating profit.
• Experience with major Hospitality Sales CRM system, i.e. Delphi, Daylight and/or brand CRM such as Marriott CI/TY or Starwood ISAC is preferred.

Benefits

Davidson Hospitality Group is an award‑winning, full‑service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners’ mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company’s heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.

In keeping with the company’s heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well‑being of our team members and their families.

• Multiple Tiers of Medical Coverage
• Dental & Vision Coverage
• 24/7 Teledoc service
• Free Maintenance Medications
• Pet Insurance
• Hotel Discounts
• Tuition Reimbursement
• Paid Time Off (vacation, sick, bereavement, and Holidays).
• 401K Match

Working at Davidson is like nowhere else. It’s less of a job, more of a calling. It’s part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual OrientationDavidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.