Convention Services Manager OEM

Topbrassdallas; Stevens Point (WI); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Daily Pay

Health Coverage (Medical, Dental, and

Disability Insurance

Life Insurance

Paid Time Off

Employee Assistance Program

401k Plan

Job summary

Topbrassdallas is seeking a Catering & Convention Services Manager to drive catering, meeting planning, and client service excellence. You will work with the Director of Sales to boost revenue, satisfaction scores, and sales targets while delivering exceptional events.

In this on-site role, you’ll coordinate banquet operations, oversee event details, host tours for clients, and build lasting community connections through local sponsorships and promotions.

Qualifications

• High school diploma required; experience in convention, event, or catering sales preferred.
• Strong verbal and written communication for negotiation and sales.
• Valid driver's license; proficient with Microsoft Office.

Responsibilities

• Rock the revenue by driving up-sell opportunities and guest satisfaction.
• Build client connections through tours, communications, and relationship nurturing.
• Monitor market trends to identify new opportunities for the property.
• Plan and execute events with attention to detail and seamless changes.
• Act as a community champion, engaging local events and promotions.

Skills

Revenue growth

Client relations

Event planning

Market awareness

Team collaboration

Education

High school diploma

Convention/event/catering sales experience preferred

Tools

Microsoft Office

Job description

Join our team as a Catering & Convention Services Manager!

Step into a pivotal role as a Catering & Convention Services Manager where you’ll drive catering and convention success, blending creativity, client service, and business acumen to deliver exceptional experiences. Service clients/groups, and ensure every event exceeds expectations. Your expertise will shine as you collaborate with the Director of Sales to help the hotel achieve revenue, satisfaction scores, and sales targets.

This position is an overtime eligible manager (OEM), overtime does apply and is calculated accordingly.

KEY SKILLS & RESPONSIBILITIES

• Rock the Revenue: Crush up-sales and satisfaction targets like a superstar—whether it’s meeting planner scores, guest delight, or food and beverage sales, you make it all happen. You’re the numbers hero who knows how to turn goals into wins!
• Client Connections: Pick up the phone, lead eye-opening tours, and roll out the red carpet for every client—your charm is the secret sauce that keeps them coming back. You build relationships that last longer than the dessert at the banquet!
• Market Maven: Keep your finger on the pulse of industry trends, always a step ahead to spot new opportunities. Your market savvy ensures our property stays ahead of the curve and the competition.
• Event Extraordinaire: Plan and execute events with flair, making sure every detail is just right and all changes are handled smoothly. From banquet event orders to last-minute pivots, you deliver flawless experiences every time.
• Community Champ: Shine at local events and stay visible in community circles, helping us build a reputation everyone remembers. When special promotions or sales blitzes roll around, you’re the enthusiastic team player who brings the energy!

EDUCATION & EXPERIENCE

• High school diploma (or equivalent) required; prior convention, event, or catering sales experience preferred.
• Creative thinker with food, beverage, and event knowledge; strong verbal and written communication skills for negotiation and sales.
• Valid driver’s license for the applicable state; proficient in Microsoft Office.
• Proven ability to work independently, multitask, organize, and present professionally.
• Now offering Daily Pay!
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

A Convention Services Manager (CSM)acts as the primary liaison between hotel/venue operations and clients to plan and execute meetings, conferences, and conventions. They coordinate logistics like room setups, catering, and audiovisual services, ensuring successful events.