Convention Services Manager

Omni Hotels & Resorts; San Diego (CA); On-site; USD 70,000 - 90,000; Full time

Job summary

Omni Hotels & Resorts in San Diego seeks a Convention Services Manager to coordinate convention and event functions, acting as the liaison between the meeting planner and the resort to ensure accurate information and flawless execution. The role requires 3–5 years in conference services, preferably as a manager at a large convention hotel, with strong communication and detail-orientation.

CMP or similar designation is preferred.

Qualifications

• Flexible work hours include weekends and holidays to meet a 24-hour operation.
• 3–5 years' experience in conference services, preferably as manager at a large convention hotel.
• Experience in citywide conferences required.
• Luxury or upper-upscale experience preferred.
• Professional appearance and presentation skills.
• CMP or similar industry designation preferred.

Responsibilities

• Prepare resumes for groups ten days prior to arrival and review details in weekly Staff Meeting.
• Adhere to Catering and Convention Services standard operating procedures.
• Help establish and maintain the hotel's marketplace position at the city’s elite venue.
• Follow standard procedures for event planning and coordinate with hotel departments.
• Ensure site inspections and client visits are successful with accurate advance communications.
• Aim to achieve high Medallia scores by excellent client rapport and visible presence during conferences.
• Generate revenue for contracted rooms, function space and catered events.
• Conduct pre- and post-conference meetings with clients.
• Ensure client accounts are serviced per hotel standards.
• Communicate client requests to relevant departments and ensure banquet orders are accurate 15 days out.

Skills

Excellent written and verbal comms

Exceptional attention to detail

Education

CMP or similar designation preferred

Tools

Microsoft Word

Delphi

Excel

Outlook

Job description

Omni San Diego Hotel at the Ballpark With miles of sandy beaches and a year-round average 70-degree temperature, there is no better place to live and work than sunny San Diego! Within this seaside paradise lies the newly renovated, four-star, Omni San Diego Hotel at the Ballpark; a place dedicated to providing a superior experience for both associates and guests.

Omni San Diego's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni San Diego Hotel at the Ballpark's commitment to serve our associates and nurture their growth has led to the company's highest rating in associate satisfaction and an impressive internal promotion rate. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni San Diego Hotel at the Ballpark may be your perfect match.

Convention Services Manager

Overview:

The Convention Services Manager will facilitate all aspects of the convention/event including, but not limited to, banquet functions and meeting room arrangements with the meeting planner/client. The manager will serve as the liaison between the meeting planner/client and the resort, ensuring that all information has been communicated correctly.

Responsibilities:

• Prepare resumes for groups ten (10) days prior to group arrival and review all details in the weekly Staff Meeting.
• Adhere to the Catering and Convention Services Department's standard operating procedures.
• Help establish and maintain the hotel's marketplace position at the city's most elite venue within social and corporate communities.
• Follow the specific standard operation procedures for all staff to promptly and thoroughly handle all steps in the event planning process adhering to the standards of hotel protocol.
• Ensure all site inspections and client visits to the hotel are successful by planning carefully and communicating accurate details in advance to all departments.
• Proactively achieve consistently high Medallia scores through establishing a good rapport with the client, preparation work having been done accurately and being visible during the conference to ensure the client's expectations have been met.
• Generate high revenue yielding business for all contracted rooms, function space, and catered events.
• Conduct pre- and post-conference meetings when it is agreeable with the client.
• Ensure that all current and future client accounts are serviced in accordance with hotel standards.
• Communicate with banquet managers for all related banquet functions and communicate client requests to relevant departments.
• Ensure banquet event orders are accurate and provide all relevant information to departments concerned 15 days prior to event start time.
• Adhere to selling policies as set forth by the Director of Sales and Marketing.
• Remain available to hotel managers while on property.
• Be aware of departmental revenue and upsell at every possible opportunity.
• Participate in all regular and operational meetings as required.

Qualifications:

• Flexible work hours include weekends and holidays to meet the demands of a 24-hour operation
• Must have a minimum of 3-5 years' experience inconference services, preferably as manager at a large convention hotel
• Appropriate, professional appearance and presentation
• Strong computer knowledge, with technical ability and/or aptitude to fully use Microsoft Word, Delphi, Excel, Outlook, and other management systems
• Experience in citywide conferences required
• Luxury or upper-upscale experience preferred
• Exceptional attention to detail and ability to handle very large, complex, multifaceted conventions
• Excellent written and verbal communication abilities
• CMP or similar industry designation preferred

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.