Convention Services Manager

Sheraton Greensboro/Koury Convention Center; Greensboro (NC); On-site; USD 55,000 - 75,000; Full time

Job summary

Sheraton Greensboro/Koury Convention Center is seeking a seasoned Convention Services Manager to coordinate and service conference, convention, corporate, and social groups. You’ll guide menu, beverage, room configuration, and AV needs while upselling minimums and ensuring guest satisfaction.

In this role you will communicate client needs across hotel departments, stay organized, proactive, and detail oriented, with strong food and beverage knowledge and excellent communication skills to delight

Qualifications

• Minimum of 2–5 years experience in meeting/event planning.
• Excellent food and beverage knowledge required.
• Highly organized, creative, and able to multi-task.
• Strong attention to detail is essential.
• Ability to communicate effectively with a wide variety of people and stay composed.

Responsibilities

• Coordinate and service conference, convention, corporate, and social groups with guest rooms and catered functions.
• Guide menu and beverage selections, room configurations, and AV needs; upsell food/beverage minimums.
• Communicate client/group needs to all hotel departments.
• Ensure guest satisfaction and hotel profitability while adhering to policies.

Skills

Meeting/event planning

Food and beverage knowledge

Communication skills

Detail oriented

Tools

Good computer skills

Job description

A wonderful career position awaits at a very successful hotel!

• The Convention Services Manager for the Sheraton Greensboro/Joseph S. Koury Convention Center works directly with clients and meeting planners to coordinate and service conference, convention, corporate, and social groups with guest rooms, and/or catered functions.
• The position will guide and assist with menu selection, beverage selection, room configuration, and AV needs while up selling contracted food/beverage minimums, as well as associated activities and events.
• Will effectively communicate client/group needs to all hotel departments as they relate.
• The CSM is to ensure guest satisfaction and hotel profitability at all times while adhering to hotel policies and procedures.
• You will sell and service the dream!

Job Requirements:

• You must be professional in your approach with clients as well as the team with minimum of 2-5 years experience in meeting/event planning.
• Must have excellent food and beverage knowledge.
• This position requires a highly organized individual who is creative and can multi-task.
• Should be highly detail oriented.
• The ability to communicate effectively with a wide variety of people and calm nerves in any setting is required.
• Must have a confident can do attitude with the ability to be proactive so as to ensure the needs of assigned groups are satisfied and any corrective actions are taken when needed.
• Good computer skills are also essential.
• Please view our property at www.sheratongreensboro.com