Convention Services Manager

Embassy Suites by Hilton Boston at Logan Airport; Boston (MA); On-site; USD 50,000 - 75,000; Full time

Job summary

A leading hotel in Boston seeks a Convention Service Manager responsible for coordinating meetings and events, contract negotiations, and managing administrative functions. This role is crucial for enhancing guest experiences through effective planning and communication, requiring proficiency in managing high-pressure situations and problem-solving skills.

Qualifications

• Experience in a hotel or related field preferred.
• Proficient in Windows operating systems.
• Ability to maintain composure under pressure.

Responsibilities

• Coordinate arrangements for group meetings and conventions.
• Perform initial contract negotiations with vendors.
• Support the team in group detailing and inquiry qualification.

Skills

Problem-solving

Communication

Stress management

Financial understanding

Listening

Education

High School diploma or equivalent

College coursework in related field

Tools

Windows operating systems

Job description

The Convention Service Manager is responsible to coordinate arrangements for group meetings and conventions. Plans, coordinates, and implements special events and other meetings, conferences and special projects. Performs initial contract negotiations and vendor service agreements in addition to ensuring that the administrative functions for all Sales positions and the Director of Sales and Marketing are handled, performing duties personally or through subordinate supervisors. Exempt associates are expected to work as much of each workday as is necessary to complete their job responsibilities.

Responsibilities

You will serve as the heart and soul of the sales office, to include group detailing, inquiry qualification, selling free-standing catering, and supporting the team overall!

Qualifications

• College course work in related field helpful.
• Experience in a hotel or a related field preferred.
• High School diploma or equivalent required.
• Must be proficient in Windows operating systems
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high pressure situations.
• Must maintain composure and objectivity under pressure.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
• Must have the ability to assimilate complex information, data, etc. from disparate sources and consider, adjust or modify to meet the constraints of the particular need.
• Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by coworkers and guests.
• Must be able to work with and understand financial information and data, and basic arithmetic functions.