Convention Service Manager

Westin Hotels & Resorts; Princeton (NJ); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid parental leave

Life insurance

401(k) retirement plan

Job summary

Westin Hotels & Resorts in Princeton, NJ seeks a banquet sales coordinator to coordinate, manage, and prepare all event documentation, ensuring seamless turnover from sales to service. You will work with Sales, property departments and clients to deliver high-level service throughout all phases of events.

The role requires experience in hotel convention sales, proficiency with MS Word, Excel and PowerPoint, and excellent communication and public speaking skills.

Qualifications

• Previous experience in hotel convention sales or related industry.
• Proficiency with MS Word, Excel and PowerPoint.
• Excellent communication and public speaking skills.
• Able to communicate accurately and effectively with guests and associates.

Responsibilities

• Coordinate, manage, and prepare all event documentation and coordinate with Sales, property departments and client.
• Ensure seamless turnover from sales to service for property events.
• Negotiate with guests for banquet arrangements, menus, and room setups.
• Maintain budgeting and booking records and provide site tours to potential clients.
• Perform MOD responsibilities as directed by property policy.

Skills

MS Word

MS Excel

PowerPoint

Public speaking

Communication

Tools

Word processing

Spreadsheet

Presentations

Job description

Additional Information

Job Number 26104637

Job Category Sales & Marketing

Location 201 Village Blvd, Princeton, New Jersey, United States, 08540 VIEW ON MAP

Schedule Full Time

Located Remotely? N

Position Type Management

Pay Range: $70,000 - $75,000

Expiration Date: 10/03/2026

This hotel is owned and operated by an independent franchisee, Remington Hospitality. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

Position Summary

To coordinate, manage, and prepare all event documentation and coordinate with Sales, property departments and client to ensure consistent, high level of service throughout all phases of property events. Ensures their property events have a seamless turnover from sales to service back to sales. Recognizes opportunities by up-selling and offering enhancements.

Responsibilities

• Know your work schedule and follow it with a high degree of reliability.
• Work in a cooperative and friendly manner with fellow associates.
• Maintain professional attire and personal hygiene.
• Maintain a clean, neat and orderly work area.
• Read, understand and follow all policies, procedures and practices as stated in the Associate Handbook.
• Inform management promptly of any work-related problems or guest complaints.
• Practice “aggressive hospitality” and provide guest satisfaction.
• Provide for a safe work environment by following all safety and security procedures and
• rules.
• Comply with all applicable federal, state and local laws and ordinances as they apply to the
• hotel, guests and associates.
• Know all emergency procedures (fire, severe weather, bomb threats, guest
• accidents/illness, etc.).
• To negotiate with the guest and other patrons for banquets, meetings and other functions,
• all arrangements, suggesting menus, bar set up, room arrangements as per policy and procedure. On completion of negotiations, inform other departments of arrangements in writing which are necessary to assure success of the function.
• Works closely with set up person for all catering functions to insure maximum utilization of facilities.
• Prepare monthly inventory of all catering office supplies and requisition same for General Manager’s approval.
• Train, coordinate and supervise regarding the duties of the banquet captain and the banquet staff.
• Maintain budgeted sales quotas.
• Solicit banquet business, correctly enter bookings in diary and finalize these functions.
• Handle changes in information listed on Banquet Event Orders (BEO) effectively.
• Finalize details on Banquet Event Order Sheets from the sales department by making customer contact, receiving finalized program and publishing BEO’s for distribution.
• Meet or exceed own booking goals each month by talking and personally meeting with customers to sell hotel function space.
• Perform MOD responsibilities as directed by property policy.
• Accurately prepare weekly forecast for banquet functions.
• Provide site tours to potential customers of the hotel’s banquet facilities.
• Perform MOD responsibilities as directed by property policy.
• May perform additional duties as required.

Qualifications

• Previous experience in hotel convention sales or related industry
• Performs all job duties and responsibilities in an honest and ethical manner and in compliance with all laws, regulations, and Company policies.
• Proficiency with MS Word, Excel and PowerPoint.
• Excellent communication and public speaking skills.
• Essential Functions:
• Able to communicate accurately and effectively in verbal and written form with guests and associates so as to respond accurately and completely to people to give directions, instructions, information, answer questions and provide service as required.
• Use arithmetic to calculate catering/sales figures.
• Stand, walk or sit for varying lengths of time.

Physical Requirements (In-Office Role)

• Must come from a Hotel Background.
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Employee Benefits

Summary:

• We are proud to offer a comprehensive benefits package designed to support the health, well-being, and financial security of our associates and their families.
• Health Benefits Medical Insurance coverage to help meet your healthcare needs.
• Dental Insurance to support preventive and restorative dental care.
• Vision Insurance for routine eye exams, glasses, and contact lenses.
• Wellness & Support Employee Assistance Program (EAP) providing confidential resources and support for mental health, emotional well-being, work-life balance, financial guidance, and other personal concerns.
• Family Benefits Paid Parental Leave to support employees as they welcome and bond with a new child.
• Financial Security Life Insurance coverage to provide financial protection and peace of mind for you and your loved ones. 401(k) Retirement Plan through Fidelity to help you save for your future.
• Company Matching Contributions to help grow your retirement savings faster. We are committed to supporting our employees through a benefits program that promotes health, financial wellness, and a positive work-life balance.

This company is an equal opportunity employer.