Convention & Banquet Operations Director

Mystic Lake Casino Hotel; Prior Lake (MN); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401(k) retirement plan

Paid time off

Wellness programs

Tuition reimbursement

Job summary

Mystic Lake Casino is seeking a Convention Services Director to provide strategic leadership for banquet, catering and convention operations. You will oversee multiple functional areas within the convention center and casino hotel, driving guest satisfaction and revenue growth while upholding operational excellence.

You will lead a team, partner across departments, and shape a long-term strategy for profitable event services in a dynamic resort environment.

Qualifications

• Bachelor’s degree or equivalent in a related field.
• 10+ years in progressive event planning and convention services, casino industry preferred.
• 5+ years of direct people leadership and team development.
• Experience budgeting, forecasting, and controlling operating expenses.
• Strong relationships with external vendors and internal partners.

Responsibilities

• Oversee coordination and execution of all banquet and event services.
• Serve as liaison between F&B, Marketing and Group Sales to implement banquet orders.
• Develop and enforce policies, procedures and quality standards.
• Identify ways to maximize revenue by leveraging space on peak/off-peak dates.
• Recruit, hire, train, and develop banquet/event staff and leaders.
• Own guest experience from pre-event to post-event, ensuring satisfaction.
• Monitor labor and operating expenses; manage P&L; influence budgeting tools.
• Collaborate with Sales, Executive Chef and Beverage for menu and wine goals.
• Represent the department in internal and public relations contexts.

Skills

Strategic leadership

Event planning

People management

Budgeting

Vendor management

Communication

Education

Bachelor’s degree in Business, Sales, Marketing, Hospitality, or related field

Tools

Audio-Visual basics

Job description

Mystic Lake Casino is seeking a Convention Services Director to provide strategic leadership for banquet, catering and convention operations. You will oversee multiple functional areas within the convention center and casino hotel, driving guest satisfaction and revenue growth while upholding operational excellence.

You will lead a team, partner across departments, and shape a long-term strategy for profitable event services in a dynamic resort environment.