Convenience Store Assistant Manager (36696)

Agua Caliente Casinos; Rancho Mirage (CA); On-site; USD 60,000 - 82,000; Full time

Job summary

Agua Caliente Casinos is seeking a Full Time - Exempt Manager for Agua Caliente Fuel in Rancho Mirage, CA. The role oversees high-volume store operations, supervises staff, and partners with the CS Manager to drive performance and customer satisfaction.

The position requires 5 years in customer service and store operations with at least 2 years in management, along with a valid driver’s license and strong math/computer skills.

Qualifications

• 5 years of customer service, cash handling, and store experience with at least 2 years in a management role.
• Must be 21 years of age and have a valid state driver’s license.
• Strong mathematical skills and ability to write reports and business correspondence; good written and verbal communication.

Responsibilities

• Assist the store manager to meet business initiatives.
• Enforce procedures to keep the store clean, stocked, organized, and well-presented.
• Ensure merchandise is stocked, displays are attractive, properly priced, and safe.
• Provide customer service assistance and resolve complaints in a timely manner.
• Motivate and supervise team members; train staff and review performance.
• Collaborate with team leads on setting and achieving goals.
• Complete daily paperwork and POS advertising/signage as directed by management.
• Adhere to tribal regulations and internal controls and procedures.

Skills

Customer service

Cash handling

Store experience

Management

Communication

Mathematical skills

Computer skills

Written communication

Verbal communication

Tools

POS system

MS Excel

Job description

Job Details

Job Location: Agua Caliente Fuel - Rancho Mirage, CA 92270

Position Type: Full Time - Exempt

Job Category: Management

Job Description Summary

This position assists in the management of a high-volume convenience store and fuel outlet. Assists in the supervision of all employees and works with the CS Manager to delegate tasks, manage personnel, and implement operational goals.

Essential Duties and Responsibilities (other duties may be assigned):

• Assist the store manager in all aspects of the store’s operation to ensure business initiatives are being met.
• Enforce established daily operating procedures to ensure store is clean, adequately stocked, organized, and well kept. Maintain quality brand image standards.
• Ensure all merchandise is stocked and displays are attractive, priced correctly, and displayed in a safe manner.
• Provides customer service-related assistance, such as assisting customers with selection and/or purchase, and handling exchanges. Resolves customer complaints, in a timely and professional manner.
• Motivate, encourage, and challenge all team members of Agua Caliente Fuel ensuring excellent customer service.
• Supervise and train staff. Review staff performance and offer training and coaching as needed
• Collaborate with team leads on setting and achieving team-specific goals
• Complete daily paperwork and computer entry in a timely manner as established by management.
• Implement Monthly promotions, insure all POS advertising/signage is properly posted at the proper time.
• Must adhere to all Tribal Ordinance, Regulations, and the ACCRS and SRC System of Internal Controls, and Standard Operating Procedures.

Supervisory Responsibilities

• Retail Clerks
• Gas Station Attendants

Access to Sensitive Areas and Information

As per the ACGC Access Matrix.

Signatory Ability

None

QualificationsRequired Education and/or Experience

• 5 years customer service, cash handling, and store experience including at least 2 years management experience.
• Must be 21 years of age.
• Must have a valid state Driver’s License.
• Must have good mathematical skills.
• Must have strong computer skills.
• Ability to write reports and business correspondence. Ability to communicate effectively both verbally and in writing.

Working Conditions/Physical Demands

While performing the duties of this job, the employee regularly is required to stand; use hands to finger, handle, or feel; reach with hands and arms; and talk and hear. The employee frequently is required to climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds.