Controls Systems Technician Team Leader

YDU JC Air Cond & Ref Inc.- Dubai; St. Louis (MO); On-site; USD 89,000 - 134,000; Full time

Benefits offered by this job

Competitive salary

Bonus plan

Paid vacation

Holidays and sick time

401(k)

Medical coverage day one

Dental coverage day one

Vision coverage day one

Extensive training

Job summary

Johnson Controls is seeking an experienced operations leader to manage the day-to-day field technician team, including route planning, staffing support, and performance reviews to ensure safe, profitable execution. The role balances customer needs with financial goals and strong account performance.

You will coordinate with sales for service and installation opportunities, monitor portfolios for growth, and drive improvements through workforce planning and coaching across the team.

Qualifications

• Bachelor's degree in engineering or business, or equivalent experience.
• 8+ years in an operational HVAC role with leadership responsibilities.
• Experience leading field operations, planning workloads, and balancing service with financial goals.

Responsibilities

• Oversee day-to-day activities of field technician team and plan monthly routes.
• Analyze performance and implement changes to improve profitability, safety and client satisfaction.
• Supervise teams with coaching and performance planning.
• Lead execution of business activities and ensure consistency across delivery systems.
• Coordinate work with sales to support service and installation opportunities.
• Monitor account portfolios to support growth and strong customer satisfaction.

Skills

Leadership

Team management

Communication

Coaching

Operations planning

Financial acumen

Education

Bachelor’s degree in engineering or business

Tools

Metasys

Job description

About Us

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

Johnson Controls: Enhancing the Intelligence of Buildings Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.

Role Overview

You will be responsible for the day-to-day leadership of the field technician team, including route planning, performance review, staffing support, and operational execution. The role balances customer needs, financial goals, and safety compliance while helping the business maintain consistent delivery and strong account performance.

Key Responsibilities

• Oversee the day-to-day activities of the field technician team and plan monthly technician routes.


• Analyze team performance and recommend changes that improve profitability, safety, and client satisfaction.


• Supervise assigned teams and ensure developmental plans, coaching, and performance expectations are in place.


• Lead the execution of assigned business activities and help maintain consistency across delivery systems.


• Coordinate the team’s work with sales to support service opportunities and installation opportunities.


• Monitor serviced account portfolios to support growth, proper profit levels, and strong customer satisfaction.


• Recommend and support staffing requirements for the assigned business.


• Share standard process strategies and results to support business goals and align with SSNA vision.


• Implement and monitor HVAC operating standards, audit effectiveness, and recommend improvements.


• Ensure contractual obligations are completed and that customer expectations are met.


• Drive service and installation operational review meetings, including review of bids and estimates for accuracy.


• Apply branch workforce planning and resource deployment to support successful execution.


• Recruit, hire, and retain operational staff and support performance reviews and development planning.


• Work with team leaders to ensure the right workforce and skill levels are in place for profitable execution.


• Support customer satisfaction, account management, and deployment of key initiatives to the team.

Qualifications

• Minimum of five years of progressive operational experience in HVAC services.


• Minimum of three years of experience in a management role with responsibility for the productivity and development of others.


• Experience leading field operations, planning technician workloads, and supporting customer satisfaction while balancing financial goals.


• Strong communication, coaching, and team leadership skills.


• Ability to review operational performance, support staffing decisions, and drive execution across service and installation activities.


• Nice to Have Bachelor’s degree in engineering or business, or equivalent working experience.


• Johnson Controls Metasys experience.


• Eight years of experience in an operational HVAC role with leadership responsibilities.


• Six Sigma Green Belt.

Why Join Us

Join a team that values safety, collaboration, customer satisfaction, and operational excellence. This role offers the opportunity to lead a capable field team, strengthen account performance, and contribute to a supportive environment with development and cross-training opportunities.

Benefits

• competitive salary


• a competitive bonus plan


• paid vacation


• holidays and sick time


• 401(k)


• medical coverage available day one


• dental coverage available day one


• vision coverage available day one


• extensive product and on-the-job training


• a collaborative team environment


• dedication to safety through the Zero Harm policy


• employee discount programs

Salary

HIRING SALARY RANGE: $89,000 - $134,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance. This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile.

Equal Employment Opportunity

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law.

To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law.

If you are an individual with a disability and you require an accommodation during the application process, please visit here.