Controls Support Engineer

Toyota Automated Logistics; Indianapolis (IN); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Health, Dental, and Vision Insurance

401(k) Retirement Plan with company-m?

Vacation / Holiday Pay

Paid Volunteer time off

Tuition Reimbursement

Professional Associations, Conferences

Company Meetings & Events

Job summary

Toyota Automated Logistics in Indianapolis, Indiana, is seeking an Advance Technology Support Engineer for 1st and 2nd shifts (4pm–1am). You will provide 24/7 customer support, troubleshoot via phone and remote access, and assist on-site when needed, supporting advanced material-handling systems.

Responsibilities include developing standard support practices, collaborating with teams, and contributing to customer satisfaction; travel 5–15% and participation in on-call rotations.

Qualifications

• BS in Engineering (Electrical or Mechanical) or technical discipline.
• Five plus years of experience in Controls engineering.
• Experience with AutoStores, Mobile Robotics solutions etc.
• PLC/VLC programming experience.
• HMI programming experience.
• Panel design preferred.
• Hands-on mechanical capabilities.
• Extremely computer literate with MS Office products.
• AutoCAD Electrical experience preferred.
• Material Handling or Automation experience preferred.
• Excellent communication and documentation skills.
• Must be eligible to work in the USA long term without sponsorship.
• Employees must follow all information security policies, protect confidential data, complete required training, and report any suspected security incidents to support our information security controls.

Responsibilities

• Be the first point of contact for all Toyota Automated Logistic support calls and tickets. Build up the support program to develop standard practices and procedures for support calls, orders, warranty, etc.
• Maintains satisfied customers by resolving issues quickly.
• Customer service, satisfaction, and goodwill during implementation and during support (as measured by our customers: repeat business and reputation).
• Communicate with other Toyota Automated Logistic team members effectively. Keep your manager advised of schedule.
• Be part of the rotating 24/7 on-call Support Program

Skills

Controls engineering

Electrical engineering

Mechanical engineering

Customer support

On-site service

Documentation

Education

BS in Engineering (Electrical or Mechanical)

Tools

AutoCAD Electrical

PLC/VLC programming

HMI programming

Panel design

Job description

We are looking for 1st and 2nd shift. (4pm-1 am)

The Advance Technology Support Engineer primary responsibility is to provide customer support to all existing Toyota Automated Logistic customers. Our Customer Support provides 24/7 for support calls (during support rotation), conducting phone troubleshooting, remote dial in support/troubleshooting, support escalation process, and as necessary on-site support. Collateral duties include controls systems electrical design utilizing AutoCAD Electrical, PLC/PC programming, Human-Machine Interface (HMI) programming, customer training, debug support on site. Also, will be involved in the support of Advance Technologies used within the Material Handling Industry. The Controls Support Engineer will work directly with the Controls Support Manager and management team to ensure all customer needs are met in a timely manner as well as to the customer’s complete satisfaction. The engineer will work to develop the customer support program and with other Toyota Automated Logistic divisions to help promote excellent technical support to our customers.

Job Functions

• Be the first point of contact for all Toyota Automated Logistic support calls and tickets. Build up the support program to develop standard practices and procedures for support calls, orders, warranty, etc.
• Maintains satisfied customers by resolving issues quickly.
• Customer service, satisfaction, and goodwill during implementation and during support (as measured by our customers: repeat business and reputation).
• Communicate with other Toyota Automated Logistic team members effectively. Keep your manager advised of schedule.
• Be part of the rotating 24/7 on-call Support Program

Travel Requirements

• 5-15%

Preferred Skills & Qualifications

• BS in Engineering (Electrical or Mechanical) or technical discipline
• Have five plus years of experience in Controls engineering.
• Previous with AutoStores, Mobile Robotics solutions etc.
• PLC/VLC programming experience
• HMI programming experience
• Panel design preferred.
• Hands-on mechanical capabilities
• Extremely computer literate with MS Office products
• AutoCAD Electrical experience preferred.
• Material Handling or Automation experience preferred.
• Excellent communication and documentation skills
• Must be eligible to work in the USA long term without sponsorship.
• Employees must follow all information security policies, protect confidential data, complete required training, and report any suspected security incidents to support our information security controls.

About Toyota Automated Logistics

Toyota Automated Logistics is your global partner for integrated warehouse automation. Our team combines the talents of Bastian Solutions, Vanderlande’s warehousing business and viastore under one brand to deliver scalable systems, intelligent software and life-cycle services.

In addition to exciting work at a growing company, we offer the following benefits:

• Health, Dental, and Vision Insurance
• 401(k) Retirement Plan with a company match
• Vacation / Holiday Pay
• Paid Volunteer time off
• Tuition Reimbursement
• Professional Associations, Conferences and Subscriptions
• Company Meetings & Events

Toyota Automated Logistics does not work with outside recruiting agencies. No solicitation phone calls please.