Controls Service Technician

YDU JC Air Cond & Ref Inc.- Dubai; Rocky Hill (CT); On-site; USD 36,961 - 48,339; Full time

Benefits offered by this job

Competitive salary

Paid vacation and holidays

Comprehensive benefits package including 401(k)

Collaborative team environment

Job summary

Johnson Controls International plc. is hiring for a technical role focused on HVAC systems in Rocky Hill, Connecticut. You'll perform maintenance, repairs, and installations while ensuring high customer satisfaction. Mentorship opportunities and collaborative work culture are part of the offer.

Qualified candidates will have at least 4 years of experience in HVAC troubleshooting and possess strong technical and communication skills. A competitive salary and comprehensive benefits package await the right candidate.

Qualifications

• Minimum of 4 years of commercial controls troubleshooting experience in the HVAC industry.
• Demonstrated ability to install and/or service electronic control systems and HVAC equipment.
• Completion of required certifications as requested by the company.

Responsibilities

• Conduct preventive maintenance, repair, installation, and servicing of systems.
• Provide customers with the highest level of service to solve building inefficiencies.
• Mentor control technicians and provide field proposals for retrofits.

Skills

HVAC systems troubleshooting

Technical communication

Control theory knowledge

Mentoring technicians

Education

Vocational school or associate's degree in technical field

Tools

Electronic control systems

HVAC equipment

Job description

Build your best future with the Johnson Controls team. As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future. Our teams are uniquely positioned to support many industries worldwide. You will have the opportunity to develop yourself through meaningful service work and learning opportunities. We strive to provide our employees with experience focused on supporting their physical, financial, and emotional well‑being. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away.

What we offer

• Competitive salary
• Paid vacation/holidays/sick time – 10 days of vacation first year
• Comprehensive benefits package including 401(k), medical, dental, and vision care – available day one
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy

What you will do

• Under minimal supervision, conduct preventive maintenance, repair, installation, commissioning, and general servicing of systems, including detailed troubleshooting.
• Responsible for high levels of customer satisfaction through direct on‑site customer interface.
• Mentor control technicians, service technicians, and mechanical technicians on building automation activities with high technical competence.
• Complete required project and service documentation.
• Provide customers with the highest level of service to solve building inefficiencies and resolve service‑related items.
• Act as a trusted advisor, providing solutions and outcomes at the time of service.

How you will do it

• Diagnose and repair complex control systems malfunctions requiring extensive knowledge of electronic or digital control systems and ability to test and write modifications in multiple languages of systems software.
• Consult with the customer through data gathered and site assessments.
• Provide field proposals for retrofits, upgrades, or enhancements to existing equipment.
• Assist sales by providing technical recommendations for sales leads.
• Manage assigned work to meet professional and efficient execution of time and customer satisfaction.
• Report problems or changes to management immediately.
• Interface with branch manager, service manager, service project manager or subcontractors on projects to coordinate activities.
• Provide sketches of field changes and discrepancies for engineering corrections and drawings.
• Assist with job layouts and bid proposals.
• Communicate with customers upon arrival and before leaving the work site, ensuring high levels of customer satisfaction.
• Support customer training and deliver manuals and documentation.
• Provide safety leadership and instruction to all controls technicians in the branch, and promote safety awareness when working onsite with subcontractors.
• Offer mentorship for certification of Controls Technicians and Service Technicians on complex building automation systems.
• Conduct extensive self‑study to maintain technical proficiency in the company’s product lines.
• Assist in the design, configuration and commissioning of building control systems as defined by contract documents, including creating flow diagrams, sequence of operations, BOM, network layouts and electrical schematics.
• Manage project documentation, including as‑built drawings, close‑out documentation, and equipment schedules for submittals.
• Select, order, and track delivery of materials for assigned projects; coordinate factory‑mounting processes; assist with loading and commissioning of system and network‑level controllers.
• Validate system functionality and troubleshoot problems with subcontractors and other trades, ensuring proper operation.
• Provide field change information to the project team for as‑built drawings and software updates.
• Assist with site‑specific training for owner/operator on building control system.
• Participate in release meetings with project field team and recommend upselling opportunities.
• Provide quotes to support recommendations and solutions.

What we look for

• Dedication to learn and be responsible for systems troubleshooting, repair, and aftermarket services in a fast‑growing business.
• Minimum of 4 years of commercial controls troubleshooting experience in the HVAC industry (buildings, chiller plants, and systems).
• Vocational school program graduate or associate’s degree in a technical field, or two years’ experience servicing electronic and/or mechanical systems.
• Demonstrated ability to install and/or service electronic control systems and HVAC equipment.
• Effective communication skills to represent Johnson Controls on customer sites.
• Ability to explain technical information to technical and non‑technical people.
• Effective writing skills and understanding of programs and software applications.
• Knowledge of control theory, automatic temperature controls, building automation systems and other building subsystems.
• Completion of required certifications as requested by the company.

HIRING HOURLY RANGE: $26.83-35.09 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, location and alignment with market data.)

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.