Controls Service Technician

Johnson Controls; Lynnfield (MA); On-site; USD 46,838 - 63,369; Full time

Benefits offered by this job

Competitive salary

Paid vacation/holidays/sick time – 10‑

401(k) with medical/dental/vision – 1

Encouraging and collaborative team

Zero Harm safety policy

Job summary

Johnson Controls is seeking an HVAC field technician in the United States to troubleshoot, install, commission, and maintain control systems for mechanical, electrical, and low‑voltage components across client facilities.

You will respond to service calls, provide clear technical guidance, and propose improvements to improve building efficiency. The role offers growth within a global organization and a supportive team environment.

Qualifications

• Vocational schooling or associate degree with HVAC focus.
• Strong understanding of HVAC systems, controls, and applications.
• Ability to read wiring diagrams and use testing equipment.

Responsibilities

• Troubleshoot, install, commission, and maintain HVAC control systems.
• Respond to service and warranty calls using Johnson Controls tools.
• Provide frontline technical and repair support via clear communication with customers.
• Recommend system repairs and improvements to customers.
• Be part of an expanding technician team and grow with Johnson Controls.
• Provide high-level service to resolve building inefficiencies and issues.
• Learn and take responsibility for system troubleshooting and aftermarket services.
• Load field and network level controller software; perform diagnostics.
• Keep stakeholders informed of progress and issues.
• Document changes for as-built records.

Skills

HVAC troubleshooting

Electrical troubleshooting

System diagnostics

Customer communication

On-site service

Education

Vocational school or associate degree

Tools

Multimeter

Hand tools

Power tools

Job description

Johnson Controls, a global leader in thermal management, mission‑critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry‑leading field organization, we elevate customer performance, turn goals into real‑world results and help move society forward.

What We Offer

• Competitive salary
• Paid vacation/holidays/sick time – 10 days of vacation first year
• Comprehensive benefits package including 401(k), medical, dental, and vision care – Available day one
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy

Check us out!: https://youtu.be/pdZMNrDJviY

What You Will Do

• Perform HVAC Control systems troubleshooting, installation, commissioning and preventative maintenance related to mechanical, electrical, and low voltage controls components.
• Respond to service and warranty calls using Johnson Controls configuration and commissioning tools as well as a variety of hand tools including electrical testing meters and other electronic testing equipment.
• Provide front line technical and repair support through effective communications with Johnson Controls customers.
• Provide system repair and/or update recommendations and assist in proposing recommendations to Johnson Controls customers.
• Be part of an expanding team of the best technicians in the industry while you build a career with a first‑class global organization.
• Provide our customers with the highest level of service to solve building inefficiencies and resolve service‑related items. As a trusted advisor to our customers, you will provide solutions and outcomes at the time of service.

How You Will Do It

• Be a dedicated member of a North America Branch team willing to learn and be responsible for system troubleshooting, repair and aftermarket services for this fast‑growing business.
• Have experience in electrical and electronics troubleshooting.
• Load Johnson Controls field and network level controller software.
• Perform commissioning and system diagnostics for all levels of system controllers as well as end devices (i.e. sensors, actuators, etc.) and complete all required commissioning documentation.
• Keep management and JCI contractor or customer informed of job progress and issues.
• Calibrate systems requiring basic electronic test equipment.
• Complete administrative tasks including time sheets, expense reports, and on‑site documentation.
• Document changes and provide information for as‑built documentation.
• Execute company‑sponsored as well as personally initiated training to ensure the highest level of knowledge and capability are maintained.
• Engage with customers to fully understand their systems and needs.
• Communicate with the JCI contractor or customer upon arrival and before leaving the work site.
• Follow all safety standards and attend required safety training. Maintain high degree of employee and subcontractor safety.
• Provide recommendations and solutions to ensure facility is running efficiently, including upselling opportunities.
• Provide quotes to support recommendations and solutions.

Requirements

• Vocational school program or an associate degree in electronics, mechanical systems, computer technology, air conditioning or similar field plus three years of industry experience in servicing electrical, electronic and/or mechanical systems in the HVAC industry.
• Understanding of HVAC systems, sequence and applications.
• Demonstrated technical aptitude in mechanical and electro‑mechanical fields.
• Able to use hand and power tools and electrical testing equipment such as a multimeter.
• Solid knowledge base in use of personal computers.
• Attention to detail.
• Good communication and listening skills.

HIRING HOURLY RANGE: $33.65–45.67. The posted salary range reflects the target compensation for this role. Exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. We may use technology‑assisted tools, including artificial intelligence, to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers.

For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us