Controls Service Technician

Johnson Controls, Inc.; Rocky Hill (CT); On-site; USD 36,961 - 48,339; Full time

Benefits offered by this job

Comprehensive benefits package

Paid vacation/holidays/sick time

Encouraging and collaborative team environment

Job summary

Johnson Controls, Inc. in Rocky Hill, Connecticut, seeks a dedicated professional for HVAC controls troubleshooting. You will be responsible for preventive maintenance, customer service, and mentoring technicians. The ideal candidate has extensive experience in commercial controls and HVAC systems.

The role offers a competitive salary range of $26.83-$35.09 per hour, comprehensive benefits, and a supportive team environment. Your expertise will contribute significantly to ensuring customer satisfaction and operational efficiency.

Qualifications

• Minimum of four years of experience in Commercial Controls troubleshooting in HVAC.
• Demonstrated ability to install and/or service electronic control systems.
• Possesses the ability to explain technical information to technical and non-technical individuals.

Responsibilities

• Conduct preventive maintenance and repairs on control systems.
• Provide mentorship on building automation activities.
• Ensure high levels of customer satisfaction through direct interface.

Skills

Commercial Controls troubleshooting

Effective communication

Knowledge of control theory

Education

Vocational School program or Associate's degree in a technical field

Tools

HVAC equipment

Electronic control systems

Job description

Build your best future with the Johnson Controls Team

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support many industries worldwide. You will have the opportunity to develop yourself through meaningful service work and learning opportunities. We strive to provide our employees with experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!

What we offer

• Competitive salary

• Paid vacation/holidays/sick time-10 days of vacation first year

• Comprehensive benefits package including 401K, medical, dental, and vision care –Available day one

• Encouraging and collaborative team environment

• Dedication to safety through our Zero Harm policy

What you will do

Under minimal supervision, conducts preventive maintenance, repair, installation, and commissioning and general servicing of systems (including detailed troubleshooting of systems). Responsible for high levels of customer satisfaction through direct, on site, customer interface. With a high level of complete technical competence, mentors control technicians, service technicians and mechanical technicians on building automation activities. Properly completes required project and service documentation. Provide our customers with the highest level of service to solve building inefficiencies and resolve service-related items. As a trusted advisor to our customers, you will provide solutions and outcomes at the time of service

How you will do it

• Diagnoses and repairs complex control systems malfunctions requiring extensive knowledge of a variety of electronic or digital controls systems and ability to test and write modifications in multiple languages of systems software.

• Consults with the customer through data gathered and site assessments. Provides field proposals for retrofits, upgrades and or enhancements to existing equipment. Assists sales by providing technical recommendations for sales leads.

• Manages assigned work to meet professional and efficient execution of time and customer satisfaction. Reports problems or changes to management immediately. Interfaces with branch manager, service manager, service project manager or subcontractors on projects to coordinate activities as required ethically and professionally.

• Provides sketches of field changes and discrepancies for engineering corrections and drawings. May assist with job layouts and bid proposals.

• Communicates with customers upon arrival and before leaving the work site. Ensures high levels of customer satisfaction. Meets regularly with customers to become familiar with operating problems. Keeps customer informed on the service provided, outstanding issues and recommends system enhancements, upgrades, and replacement. Promotes the sale of add-on work.

• Adheres to all Johnson Controls and customer safety standards. Provides safety leadership and instruction to all control's technicians in the branch. Provides safety awareness while working onsite with Johnson Controls subcontractors.

• Trains the customer in control systems operations. Delivers manuals and documentation to the customer for training needs as required.

• Provides mentorship for certification of Controls Technicians and Service Technicians on complex building automation systems. Coaches, supports and trains the technical workforce on non-complex, non-critical equipment.

• Compiles job documentation, such as certificate of completion, customer training form, training certificates and punch lists.

• Conducts extensive self-study (reading, research and practice) to improve and maintain technical proficiency in company's product lines. Completes certifications as required by the company.

• Other duties related to the installing, commissioning and servicing of building controls and facilities management systems and energy management systems, as assigned.

• Assists in the design and configuration of building control systems as defined by the contract documents. Creates flow diagrams, sequence of operations, and bill of material, network layouts and electrical schematics as required.

• Assists in developing and testing software programs necessary to operate the system per the project requirements' intent.

• Compiles and/or completes project as-built and close-out documentation.

• Assists in the coordination and creation of necessary drawings and equipment schedules for submittals and installation.

• Selects, orders, and tracks the delivery of materials for assigned projects. Coordinates factory-mounting processes to meet factory and project schedule.

• Assists in the loading and commissioning of all system and network-level controllers as required. Assists in validation of complete system functionality and troubleshoots problems with subcontractors and other trades to ensure proper operation.

• May provide field change information to the project team for the creation of as-built drawings and software.

• Keeps management and JCI contractor or customer informed of job progress and issues.

• Assists in performing site-specific training for owner / operator on the total building control system.

• Participates in release meeting with project field team.

• Provide recommendations and solutions to ensure facility is running efficiently to include upselling opportunities.

• Provide quotes to support recommendations and solutions.

What we look for

Required

• Be a dedicated member of a North America Branch team willing to learn and be responsible for system trouble shooting, repair and aftermarket services for this fast-growing business.

• Minimum of Four (4) years Commercial Controls troubleshooting experience in the HVAC industry. This includes buildings, chiller plants and systems.

• Vocational School program graduate or an associate's degree in a technical field, or two years’ experience in servicing electronic and or mechanical systems.

• Demonstrated ability to install and/or service electronic control systems and HVAC equipment.

• Effective communication skills to represent Johnson Controls on customer sites.

• Possesses the ability to explain technical information to technical and non-technical people.

• Demonstrate effective writing skills as well as understanding of programs and software applications.

• Knowledge of control theory, automatic temperature controls, building automation systems and other building subsystems.

HIRING HOURLY RANGE: $26.83-35.09 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, location and alignment with market data.) This position includes a competitive benefits package. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us