Controls Service Field Supervisor

Aircond; Atlanta (GA); On-site; USD 85,000 - 110,000; Full time

Job summary

EMCOR Services Aircond, the Southeast’s leading HVAC provider, seeks a Controls Service Field Supervisor in Atlanta, GA. You will lead field technicians, perform hands-on work, and ensure safety and quality in service delivery.

Responsibilities include scheduling, mentoring, and managing service P&L while driving customer satisfaction and reliability in mission-critical facilities.

Qualifications

• Minimum 8 years as a control technician, with 2+ years in a supervisory or lead role preferred.
• Experience with multiple control systems and hands-on field leadership required.
• Strong communication with customers and management; ability to mentor technicians.

Responsibilities

• Lead field service technicians in Georgia; spend ~50% of time in the field.
• Schedule technicians with Dispatch to maximize billable utilization and meet KPIs.
• Drive safety culture with site inspections and PPE compliance; ensure quality inspections.
• Manage service P&L, revenue, gross margin, and labor utilization.
• Serve as escalation point for complex technical issues across manufacturer systems.
• Identify training needs and develop team through coaching and mentoring.

Skills

Field leadership

Mentorship

Scheduling

Safety leadership

Technical escalation

Customer communication

Education

High school diploma

Tools

Tridium Niagara N4/AX

Schneider EcoStruxure

Distech

Job description

About Us

We offer comprehensive HVAC, building automation system, facilities, and energy solutions. From design to delivery, our solutions are tailored to the specific needs of high-profile organizations in commercial buildings, data centers, industrial facilities, and other mission critical sites.

Job Summary

Job Title: Controls Service Field Supervisor

Job Location: Atlanta, GA

Company Overview

EMCOR Services Aircond, a wholly owned subsidiary of EMCOR Group, Inc., is the Southeast’s largest provider of commercial and industrial heating, ventilating, and air‑conditioning (HVAC) services. For over 85 years, Aircond has delivered comprehensive HVAC solutions to businesses, deploying expert field technicians for maintenance, repairs, and energy‑efficient system replacements. Guided by three generations of family leadership and backed by the strength of EMCOR Group, Inc., a Fortune 500 company, Aircond combines deep industry expertise with a commitment to innovation and reliability. Today, we serve single and multi‑site clients with a full spectrum of facility services, ranging from HVAC service to complete operations and maintenance solutions.

OVERVIEW

The Controls Service Field Supervisor is a mid-level leadership position that combines direct field operations with team supervision. This is a working supervisor role, with approximately 50% of the time spent in the field performing technical duties, assisting with complex jobs, and conducting quality inspections. The Supervisor is responsible for leading the field service technicians within the Georgia division to ensure high-quality service delivery, safety compliance, and departmental profitability while mentoring the team to reach their full potential.

RESPONSIBILITIES

• Field Leadership & Execution (Working Supervisor): Spend 50% of time in the field performing the physical duties of a technician, assisting with complex installations/repairs, and providing hands‑on technical support.
• Supervision & Mentorship: Directly supervise Georgia field service technicians; promote self‑discipline, self‑development, and enthusiasm within the team.
• Technician Scheduling: Work closely with the Controls Support Representative and Dispatch to optimally schedule technicians, maximizing billable utilization while meeting customer response time KPIs.
• Safety Leadership: Drive a zero‑injury safety culture by ensuring all team members adhere to safety standards, conducting site safety inspections, and maintaining high division driver scores.
• Quality Control: Perform monthly planned preventive maintenance (PPM) and service repair quality inspections to ensure work meets company and customer standards.
• Financial Management: Track and manage the financial performance of the service department, including revenue, gross margin, and labor utilization (Service P&L).
• Technical Escalation: Serve as the first point of escalation for complex technical service issues, utilizing expertise in multiple manufacturer systems (Schneider, Tridium, Distech).
• Resource Management: Monitor and control budget items such as tools, uniforms, and materials; maintain and track inventory for service operations.
• Training: Identify additional training needs on emerging technologies and industry trends; train technicians in company philosophy and core values.

KEY PERFORMANCE INDICATORS

• Safety
  • < 97% Division Drivers Score
  • 0 Recordable Injuries
• Operational Efficiency
  • Maximize > 85% billable utilization through optimized scheduling.
  • 50% Field Time Allocation (Direct Labor/Field Support).
• Financials
  • Maintain Service P&L targets (Revenue and Gross Margin)

QUALIFICATIONS

• Experience: Minimum of 8 years of experience as a control technician, with at least 2 years in a supervisory or lead role preferred.
• Technical Expertise: Knowledgeable in multiple control manufacturer systems; certifications in Tridium Niagara N4/AX, Schneider EcoStruxure, and/or Distech are highly preferred.
• Physical Requirements: Ability to work in mechanical rooms, ceilings, and rooftops; must be able to lift 50+ lbs and operate tools safely.
• Leadership Skills: Proven ability to mentor others, make critical on‑the‑job decisions, and communicate effectively with customers and management.
• Education: High school degree or equivalent required; strong knowledge of building management system (BMS) structures.
• Travel: Ability to travel up to 50% within the Georgia and Alabama division to support field operations.

Why Join Us?

At EMCOR Services Aircond, you’ll be part of a team that values integrity, safety, empowerment, teamwork, and continuous improvement. We offer careers where good work is valued, respected, and rewarded and you will have the ability to make a meaningful impact in a growing organization.

PHYSICAL DEMANDS

This position involves tasks that may require climbing ladders, lifting and carrying items weighing over 50 pounds, identifying wire colors for electrical work, and working in confined or elevated spaces. The role may also include exposure to seasonal temperature variations, dust, dirt, allergens, and refrigerants. Employees may be required to work in tight or enclosed areas. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Use of appropriate Personal Protective Equipment (PPE) is required at all times to ensure safety.

WORK ENVIRONMENT

This position works in a typical office environment. The noise level in the work environment is usually moderate.

Equal Opportunity Employer

We offer our employees a competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled.

Affirmative Action Policy

Please review our affirmative action policy.

Notice to Prospective Employees

Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine. EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR’s normal application process – it is probably fraudulent.

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.