Controls / Governance Lead Technical Program Manager

JPMorgan Chase & Co.; New York (NY); On-site; USD 140,000 - 200,000; Full time

Job summary

JPMorgan Chase & Co. is seeking a Controls / Governance Lead Technical Program Manager in the Consumer and Community Bank - Business Banking Technology to guide large-scale technology programs with discipline and accountability.

You will drive end-to-end execution, connect work across teams, and translate details into executive updates that support decisions, strengthen controls, and deliver measurable outcomes.

Qualifications

• 5+ years of experience in technical program management leading complex technology projects in a large organization.
• Experience with governance, controls, and issue management, and executive communications.
• Proficiency with PowerPoint, Excel, project tracking, and collaboration tools; strong communication skills.

Responsibilities

• Oversee portfolio-wide controls, risk, governance, and risk reporting, partnering with Technology, Product, Controls, Compliance, and Audit teams to manage risks, issues, remediation commitments, and technical action plans.
• Lead planning and execution for technology programs and leadership priorities across Business Banking Technology.
• Develop program plans, governance cadence, milestones, and action plans that establish clear ownership, accountability, and measurable progress.
• Use enterprise-authorized AI capabilities within the work environment to accelerate program planning and risk synthesis, validating outputs and handling data according to sensitivity requirements.
• Drive issue management and remediation plans, coordinate controls reviews and audit responses, track action plans and commitments, manage cross-functional dependencies, escalate risks and blockers, provide executive transparency into status, risks, and outcomes.
• Partner with engineering, product, controls, and business management teams to define program scope, objectives, deliverables, and dependencies aligned to technology and organizational priorities.
• Prepare executive-ready materials, leadership updates, business reviews, governance forums, and communications that summarize status, decisions, risks, and next steps.
• Drive continuous improvement across operating processes, reporting, controls governance, issue management, and execution routines to improve transparency, efficiency, and follow-through.
• Support change execution by coordinating communications, readiness activities, follow-ups, and stakeholder alignment as teams adopt new processes, priorities, and ways of working.
• Promote reuse-first, AI-assisted practices for program governance and reporting, ensuring human review and alignment to delivery standards.

Skills

Cross-functional execution

Governance

Controls

Issue management

Executive communications

Stakeholder management

AI-assisted program management

Data sensitivity awareness

Tools

PowerPoint

Excel

PMO tools

Job description

Leverage your expertise and leadership to guide cutting-edge projects, fostering growth and innovation in a dynamic environment.

As a Controls / Governance Lead Technical Program Manager in the Consumer and Community Bank- Business Banking Technology, you will help senior leaders run a large-scale technology organization with discipline, transparency, and accountability. You will drive technology projects and programs end-to-end, connect work across teams, and translate execution details into clear updates that support decisions, strengthen controls, and drive measurable outcomes.

You will use your program management expertise, analytical reasoning, and communication skills to bring structure to ambiguous priorities, create clear execution plans, and ensure stakeholders remain aligned on objectives, decisions, risks, and next steps. This role requires strong ownership, sound judgment, and the ability to communicate effectively with technical and business audiences while managing stakeholders effectively. This is an opportunity to help shape and scale a growing organization while working closely with executive leadership, have broad visibility across Business Banking Technology, play a key role in driving execution, support strategic initiatives, coordinate across teams, and help leaders make informed decisions through effective governance, controls, and reporting.

Job responsibilities

• Oversee portfolio-wide controls, risk, governance, and risk reporting, partnering with Technology, Product, Controls, Compliance, and Audit teams to manage risks, issues, remediation commitments, and technical action plans. Ensure effective issue management, audit and regulatory remediation, control commitments tracking, and executive reporting are delivered accurately and on time.
• Lead planning and execution for technology programs and leadership priorities across Business Banking Technology.
• Develop program plans, governance cadence, milestones, and action plans that establish clear ownership, accountability, and measurable progress.
• Use enterprise-authorized AI capabilities within the work environment to accelerate program planning and risk synthesis (e.g., consolidating inputs into integrated plans, RAID, and executive-ready updates), validating outputs and handling data according to sensitivity requirements.
• Drive issue management and remediation plans, Coordinate controls reviews and audit responses, Track action plans and commitments, Manage cross-functional dependencies, Escalate risks and blockers, Provide executive transparency into status, risks, and outcomes
• Partner with engineering, product, controls, and business management teams to define program scope, objectives, deliverables, and dependencies aligned to technology and organizational priorities.
• Prepare executive-ready materials, leadership updates, business reviews, governance forums, and communications that summarize status, decisions, risks, and next steps.
• Drive continuous improvement across operating processes, reporting, controls governance, issue management, and execution routines to improve transparency, efficiency, and follow-through.
• Support change execution by coordinating communications, readiness activities, follow-ups, and stakeholder alignment as teams adopt new processes, priorities, and ways of working.

• Promote reuse-first, AI-assisted practices for program governance and reporting, ensuring human review and alignment to delivery standards.

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in technical program management, leading complex technology projects and programs in a large organization
• Experience with Cross-functional execution, Governance, controls, and issue management, Executive communications and leadership support, Change navigation in a growing organization
• Experience with Technology controls, Risk management, Audit remediation, Technical program Management, Regulatory programs, PMO/program governance, Large financial institution experience
• Demonstrated ability to lead complex, cross-functional initiatives with multiple stakeholders, dependencies, risks, and competing priorities.
• Demonstrated stakeholder management and influencing skills, including the ability to build productive relationships and drive alignment across senior leaders and distributed teams.
• Demonstrated experience using enterprise-authorized AI capabilities within the work environment to support program management workflows with strong validation habits and awareness of data sensitivity.
• Ability to review and validate AI-assisted plans, risks, and recommendations before use, escalating when uncertain and following data handling expectations.
• Experience in preparing executive communications, business reviews, governance materials, dashboards, and status updates for senior business and technology audiences.
• Proficiency with PowerPoint, Excel, project tracking, and collaboration tools; strong written and verbal communication skills.

Preferred qualifications, capabilities, and skills

• Experience in financial services, portfolio governance, or large-scale technology operating environments.
• Experience supporting senior leadership forums, including staff meetings, business reviews, governance meetings, executive communications, and cross-functional decision-making discussions.
• Experience across technical program management, business management, technology governance, or related execution roles; candidates with transferable skills across these disciplines are encouraged to apply.