Controls Engineer Tech Support

KION Group; Wauwatosa (WI); On-site; USD 80,000 - 105,000; Full time

Benefits offered by this job

Career Development

Competitive Compensation and Benefits

Pay Transparency

Global Opportunities

Job summary

Dematic Corp. is seeking a Controls Engineer in Technical Support to work with customers remotely, diagnosing issues via schematics and PLC logic for material handling systems.

The role involves night shift responsibilities and direct customer interaction to ensure flawless performance, with travel 20-30% to customer sites and emphasis on troubleshooting and continuous improvement.

Qualifications

• Bachelor's degree or equivalent experience required.
• 1+ years of customer service support experience.
• Experience with Allen Bradley and Schneider PLC controls.
• Expertise in controls hardware troubleshooting.
• Proficiency in electrical troubleshooting.
• Strong customer service mentality and communication skills.

Responsibilities

• Participate in the support of semi-complex systems that integrate hardware and software.
• Provide support in semi-complex material specification, schematic troubleshooting, and appropriate follow-up.
• Recommend ideas related to efficiency improvement, cost reduction, and enhancement of customer happiness.
• Offer outstanding troubleshooting expertise to Dematic's customers.
• Travel between 20-30% to different customer locations, including weekends and overtime.

Skills

Customer service

Electrical troubleshooting

Communication skills

Teamwork

Education

Bachelor's degree or equivalent experience

Tools

Allen-Bradley PLC

Schneider PLC

Job description

Controls Engineer - Tech Support

Dematic Corp. has a need for a Controls Engineer in Dematic's Technical Support group. The successful candidates will have experience working in the material handling industry and directly working with customers remotely using schematics and PLC logic to find and isolate the issue.

We offer:

Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

We offer:

What We Offer:

• Career Development
• Competitive Compensation and Benefits
• Pay Transparency
• Global Opportunities

Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer

The base pay range for this role is estimated to be $80,000 - $105,000 at the time of posting. Final compensation will be determined by various factors such as work location, education, experience, knowledge, and skills.

Tasks and Qualifications:

Tasks and Qualifications:

Join Dematic Corp. as a Controls Engineer Technical Support - Night Shift and be part of a team that is driven to achieve world-class results! This role offers the outstanding opportunity to work directly with customers, helping them navigate and resolve technical issues with precision and expertise. Your contribution will be essential in ensuring flawless performance of our systems, making a real difference in the material handling industry.

What You Will Do In This Role:

• Participate in the support of semi-complex systems that integrate hardware and software.
• Provide support in semi-complex material specification, schematic troubleshooting, and appropriate follow-up.
• Recommend ideas related to efficiency improvement, cost reduction, and enhancement of customer happiness.
• Offer outstanding troubleshooting expertise to Dematic's customers.
• Travel between 20-30% to different customer locations, which may include weekends and overtime.

What We Are Looking For:

• Bachelor's Degree in a related field or equivalent experience.
• 1+ year's experience in a related field providing Customer Service Support.
• Experience with Allen Bradley and Schneider PLC controls platforms.
• Expertise in controls hardware troubleshooting.
• Proficiency in electrical troubleshooting.
• Strong Customer Service mentality.
• Excellent verbal and written communication skills.
• Ability to work independently and collaboratively within a team environment.

Dematic Corp. values inclusiveness and collaboration. Ambitious individuals with technical skills and customer focus are encouraged to join us.