Controls Engineer Tech Support - Remote (Night Shift)

Dematic; Wauwatosa (WI); Remote; USD 53,000 - 113,000; Full time

Benefits offered by this job

Career Development

Competitive Compensation

Pay Transparency

Global Opportunities

Job summary

Dematic Corp. is seeking a Controls Engineer for its Technical Support team. This remote role focuses on diagnosing and isolating issues for customers in the material handling industry using schematics and PLC logic.

The position supports night shifts with travel 20-30%. A related bachelor's degree and 1+ year of customer service experience, plus experience with Allen-Bradley and Schneider PLCs, are required. The role offers career development and competitive benefits.

Qualifications

• Bachelor's degree in a related field or equivalent experience.
• 1+ years' experience providing Customer Service Support.
• Experience with PLC controls platforms (Allen-Bradley and Schneider).
• Strong electrical and controls troubleshooting skills.
• Excellent verbal and written communication; ability to work remotely with customers.

Responsibilities

• Participate in support of semi-complex systems that integrate hardware and software.
• Troubleshoot schematics and PLC logic to isolate issues for customers.
• Provide guidance on efficiency, cost reduction and customer satisfaction.
• Deliver outstanding troubleshooting expertise to customers remotely.
• Travel 20-30% to different customer locations, including weekends/overtime.

Skills

Customer service

Troubleshooting

Communication

Team collaboration

Education

Bachelor's degree in related field

Tools

Allen-Bradley PLC

Schneider PLC

Job description

Controls Engineer - Tech Support - Remote

Dematic Corp. has a need for a Controls Engineer in Dematic's Technical Support group. The successful candidates will have experience working in the material handling industry and directly working with customers remotely using schematics and PLC logic to find and isolate the issue.

What We Offer:

• Career Development
• Competitive Compensation and Benefits
• Pay Transparency
• Global Opportunities

Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer

The base pay range for this role is estimated to be $53,000 - $113,000 at the time of posting. Final compensation will be determined by various factors such as work location, education, experience, knowledge, and skills.

Tasks and Qualifications:

Join Dematic Corp. as a Controls Engineer Technical Support - Night Shift and be part of a team that is driven to achieve world-class results! This role offers the outstanding opportunity to work directly with customers, helping them navigate and resolve technical issues with precision and expertise. Your contribution will be essential in ensuring flawless performance of our systems, making a real difference in the material handling industry.

What You Will Do In This Role:

• Participate in the support of semi-complex systems that integrate hardware and software.
• Provide support in semi-complex material specification, schematic troubleshooting, and appropriate follow-up.
• Recommend ideas related to efficiency improvement, cost reduction, and enhancement of customer happiness.
• Offer outstanding troubleshooting expertise to Dematic's customers.
• Travel between 20-30% to different customer locations, which may include weekends and overtime.

What We Are Looking For:

• Bachelor's Degree in a related field or equivalent experience.
• 1+ year's experience in a related field providing Customer Service Support.
• Experience with Allen Bradley and Schneider PLC controls platforms.
• Expertise in controls hardware troubleshooting.
• Proficiency in electrical troubleshooting.
• Strong Customer Service mentality.
• Excellent verbal and written communication skills.
• Ability to work independently and collaboratively within a team environment.

Dematic Corp. values inclusiveness and collaboration. Ambitious individuals with technical skills and customer focus are encouraged to join us.