Control Room Operator

EnergyUnited Career Center; Statesville (NC); On-site; USD 40,000 - 60,000; Full time

Job summary

EnergyUnited is looking for a Control Room Operator I or II in Statesville, NC to ensure the reliable operation of the electric distribution system. The successful candidate will monitor system performance through various technologies and manage outage restoration efforts while coordinating with field personnel.

This role plays a critical part in providing operational support during normal and emergency events. Applicants should have strong problem-solving abilities and effective communication skills to work collaboratively with teams.

Qualifications

• Experience in monitoring utility systems and dispatching services.
• Ability to respond quickly to emergencies and outages.
• Strong communication skills for interacting with teams.

Responsibilities

• Dispatch crews to outages and emergencies.
• Monitor system performance using SCADA and OMS.
• Track and manage outage restoration activities.

Skills

SCADA Monitoring

Outage Management System

Communication

Field Coordination

Problem-solving

Job description

EnergyUnited is seeking a Control Room Operator I or II to support the safe, reliable, and efficient operation of the electric distribution system. Working from our centralized control room, this position monitors system performance through SCADA, OMS, ADMS, and other utility technologies; coordinates outage restoration efforts; dispatches field personnel; and provides critical support during normal operations and emergency events.

The successful candidate will play a key role in maintaining system reliability by monitoring alarms, responding to outages, coordinating field resources, and communicating effectively with internal teams and external agencies.

Essential Responsibilities

• Dispatch crews to respond to outages, emergencies, hazardous conditions, and service-related requests.
• Monitor and utilize Outage Management System (OMS), SCADA, ADMS, and related utility systems.
• Track outage restoration activities and provide support to field personnel.
• Monitor distribution system performance and assist with restoration efforts during outages and emergency events.
• Create and manage service orders for hazards and field repairs.
• Provide field personnel with information including meter data, voltage history, fault current information, device status, and system conditions.
• Monitor weather conditions and communicate system concerns as necessary.
• Maintain operational logs, outage records, switching documentation, and abnormal condition reports.
• Coordinate communications with field personnel through radio, telephone, and dispatch software.
• Monitor Statesville campus gate access and respond to after-hours access requests.
• Report unusual system conditions according to established procedures.
• Support departmental objectives and perform other duties as assigned.