Control Room Manager

Carolina Hurricanes; Raleigh (NC); On-site; USD 45,000 - 70,000; Full time

Job summary

The Carolina Hurricanes are seeking a Control Room Manager for Lenovo Center in Raleigh. You will oversee control room operations, videoboard and LED displays, and collaboration with broadcast engineering and events teams to fulfill shows for the Hurricanes, NC State basketball, and partners.

You will lead crewing, create in‑game content with the Creative Services team, program Ross Xpression, and drive seamless, high‑quality guest experiences at arena events.

Qualifications

• Minimum of three years of experience working hands on in a control room or similar environment.
• Experience in sports is preferred but not required.
• Must have a passion for quality work and excellent organizational skills in a fast‑paced, live environment.
• Must be willing to work flexible hours including nights, weekends and holidays.

Responsibilities

• Serve as control room manager at Lenovo Center, serving the needs of the Carolina Hurricanes, NC State Men’s Basketball, and third‑party events as needed.
• Manage videoboard and LED display inventory management for all Carolina Hurricanes games and other Lenovo Center events and clients.
• Work closely with Lenovo Center broadcast engineering, events management, and clients to ensure the fulfillment of their shows.
• Manage Control Room Coordinator and aid in the crewing of events across the calendar, including positions for Carolina Hurricanes games.
• Work in conjunction with the Creative Services team for creation of in‑game content for Entertainment, Corporate Partners, Marketing, Carolina Hurricanes Foundation, and other departments.
• Responsible for event load‑in as it pertains to all show elements related to the control room systems for Lenovo Center events.
• Responsible for the function and operation of all control room positions and systems, optimizing output, and processes.
• Responsible for adaptive development, oversight, and programming, of video playback systems throughout the arena as part of ongoing upgrades and renovations.
• Independently program and create new elements within Ross Xpression.
• Take ownership of public facing control room systems and content, creating a best‑in‑class experience.
• Autonomously solve problems to create a seamless workflow and production between multiple departments.
• Gather information regarding areas of improvement and novel production methods, proposing improvements to elevate the guest experience.
• Other duties as assigned.

Skills

Control room experience

Live event production

Attention to detail

Team collaboration

Tools

Ross Xpression

Tessera

Carbonite Switcher

Evertz Dreamcatcher

Job description

Job Responsibilities

• Serve as control room manager at Lenovo Center, serving the needs of the Carolina Hurricanes, NC State Men’s Basketball, and third-party events as needed.
• Manage videoboard and LED display inventory management for all Carolina Hurricanes games and other Lenovo Center events and clients.
• Work closely with Lenovo Center broadcast engineering, events management, and clients to ensure the fulfillment of their shows.
• Manage Control Room Coordinator and aid in the crewing of events across the calendar, including positions for Carolina Hurricanes games.
• Work in conjunction with the Creative Services team for creation of in-game content for Entertainment, Corporate Partners, Marketing, Carolina Hurricanes Foundation, and other departments.
• Responsible for event load‑in as it pertains to all show elements related to the control room systems for Lenovo Center events.
• Responsible for the function and operation of all control room positions and systems, optimizing output, and processes.
• Responsible for adaptive development, oversight, and programming, of video playback systems throughout the arena as part of ongoing upgrades and renovations.
• Independently program and create new elements within Ross Xpression.
• Take ownership of public facing control room systems and content, creating a best‑in‑class experience.
• Autonomously solve problems to create a seamless workflow and production between multiple departments.
• Gather information regarding areas of improvement and novel production methods, proposing improvements to elevate the guest experience.
• Other duties as assigned.

Experience/Requirements

• Aligns with organization values: proactive, efficient, respectful, accountable, solutions‑based, willingness to learn, and strong communication.
• Minimum of three years of experience working hands on in a control room or similar environment.
• Experience in sports is preferred but not required.
• Must have a passion for quality work and excellent organizational skills with a high attention to detail in a fast‑paced, live environment.
• Must be willing to work flexible hours including but not limited to nights, weekends and holidays.
• Identify, evaluate, implement, and create industry trends.
• Must be able to think creatively in a team environment in the conception of in-game elements.
• Able to adapt and be flexible with changing requests, edits, revisions, etc.
• Able to take direction, initiate projects, and meet deadlines.
• Knowledge of Ross Video (Xpression, Tessera, Carbonite Switcher) and Evertz (Dreamcatcher) systems preferred.
• General knowledge and understanding of sports a plus.
• Must pass a criminal background check.

Physical Demands and Work Environment

• Ability to stand/walk for long periods of time.
• Ability to climb stairs and traverse an arena environment.
• Must be able to lift and carry up to 50 lbs.
• Must be willing to work a very flexible schedule with non-traditional hours including nights, weekends and holidays.

Hurricanes Holding, LLC reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. Hurricanes Holdings, LLC may require an employee to perform duties outside his/her normal description. This document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.