Control Room Associate - PS LAX

PS; Los Angeles (CA); On-site; USD 38,000 - 45,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K with company match

Paid training

Parental benefits

Job summary

PS is redefining private airport terminals to deliver a luxury travel experience at LAX, ATL, CDG, and upcoming markets. The Control Room Associate coordinates daily PS movements, leads a team of Associates, and ensures smooth operations and high service levels across our partner airports and internal teams.

The role requires strong communication, multi-tasking, and a proven ability to lead, with a focus on safety, security, and exceptional guest experiences in a 24-hour facility.

Qualifications

• Background check including TSA/CBP clearance is required.
• Proficient in Outlook, Excel, and Word.

Responsibilities

• Prepare daily operations briefing for PS work centers.
• Coordinate successful execution of planned and unplanned operations.
• Manage reservation-related tasks with LAX carriers and TSA/CBP coordination.
• Maintain relationships with TSA, CBP, LAWA PD, and other LAWA entities.
• Provide excellent customer service to members, partners, and PS departments.
• Coach and deliver feedback to team as needed.

Skills

Conflict resolution

Leadership

Communication

Multi-tasking

Organizational skills

Team coordination

Education

High school diploma/GED

Tools

Microsoft Office

Job description

About PS

PS is redefining the way the world travels. We build and operate private airport terminals that transform commercial air travel into a seamless luxury experience. Currently serving guests at Los Angeles International Airport (LAX), Hartsfield-Jackson Atlanta International Airport (ATL), and Paris Charles de Gaulle (CDG), with new terminals underway at Dallas Fort Worth International Airport (DFW) and Miami International Airport (MIA), PS is pioneering a new global standard in hospitality.

About PS

PS is redefining the way the world travels. We build and operate private airport terminals that transform commercial air travel into a seamless luxury experience. Currently serving guests at Los Angeles International Airport (LAX), Hartsfield-Jackson Atlanta International Airport (ATL), and Paris Charles de Gaulle (CDG), with new terminals underway at Dallas Fort Worth International Airport (DFW) and Miami International Airport (MIA), PS is pioneering a new global standard in hospitality. Far from the crowds and chaos of the public airport, PS offers members the privacy, ease, and security of the private flight experience while flying commercial. With exclusive partnerships with TSA and U.S. Customs and Border Protection, guests move effortlessly through line-free departures and arrivals. Every moment is carefully orchestrated by our expert team - private TSA screening, dedicated customs and immigration services, and luxury chauffeur transfers across the airfield directly to or from your aircraft. Inside our private terminals, guests enjoy serene suites, chef-prepared dining, spa services, and personalized attention, while our Control Room coordinates discreetly with government, airline, and security partners to ensure unmatched efficiency, safety, and peace of mind. At PS, waiting in lines, crowded terminals, and luggage hassles give way to quiet elegance, service with heart and inspired experiences. We are building more than terminals - we are shaping a new way to travel. If you’re passionate about luxury hospitality and excited to be part of something extraordinary, join us as we expand to new markets and reimagine the future of travel with PS.

The Role

The Control Room Associate is responsible for the daily coordination of all PS movements. The ideal candidate for this position is a motivated, team-orientated individual with the ability to successfully manage multiple activities while providing leadership and direction to the team of Member and Operations Associates.

Responsibilities And Expectations

• Daily preparation of operations for each business day by gathering and disseminating operational information to all work centers at PS.
• Coordinate successful execution of all planned and unplanned operations.
• Initiate and coordinate reservation-related tasks with LAX Airline Carriers.
• Effectively manage PS Terminal relationships with TSA, CBP, LAWA PD, and other LAWA organizations.
• Effectively manage relationships with third-party vendors when required.
• Ability to coach and deliver feedback for developmental purposes.
• Be approachable and have interpersonal skills that foster trust and respect.
• Provide excellent customer service to our members, business partners, and PS departments and colleagues.
• Perform any other duties as needed by the operation as directed by The Managing Director or other PS Leadership.

Required Qualifications

• Must pass a pre-employment background check including drug screening and TSA/CBP clearance.
• Ability to utilize Microsoft Office, specifically Outlook, Excel, and Word.
• Airport experience preferred.
• Minimum education requirement of High school Diploma/GED.
• Experience managing conflict and effective problem resolution.
• Excellent verbal and written communication skills.
• Strong multi-tasking and organizational skills.
• Demonstrated ability to lead teams.
• Collection of SSN as part of the background check process will be required
• Must be authorized to work in the United States
• PS is a 24-hour facility and as such we require fully open schedule availability and flexibility for all positions within our operations departments, including weekends, holidays, and early morning/late evening shifts.

Full Time Employee Benefits

• Employee benefits include medical, dental, vision, life insurance, long-term and short-term disability
• 401K retirement plan with company matching
• Health and Dependent care FSA and HSA with company matching
• Merit-based raises and bonuses
• 12 PTO Days / 6 Paid Sick Days Prorated Annually
• Monthly health & wellness and cell phone reimbursement
• Parental benefits 100% paid up to 6 weeks
• Friends & Family Discounted PS Use
• Tuition Reimbursement
• Paid training
• A great career path with promotion opportunities.

Compensation

Compensation $32.67/hour. During the first 90 days of employment, employees are paid a training rate of $27.77/hour. Overtime opportunities available. This is a full-time, non-exempt role.

PS is an equal-opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis. PS considers for employment qualified applicants with criminal histories consistent with applicable federal, state, and local law.