Operations Associate (VIP Guest Services) - PS DFW

Reserveps; Dallas (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401K with match

FSA/HSA

Paid time off

Bonuses

Tuition Reimbursement

Promotion opportunities

Cell phone reimbursement

Job summary

PS is seeking an Operations Associate (VIP Guest Services) in Dallas for full-time, 8-week training and ongoing guest-experience responsibilities. You will escort guests on the airfield, work with airline partners, and ensure white-glove service from gates to vehicles.

Applicants must be able to pass background checks, lift up to 70 lbs, and maintain open availability for shifts. This is a non-exempt, full-time role with extensive benefits.

Qualifications

• Experience in customer service, airline and/or hospitality industry-related leadership preferred.
• Must pass a pre-employment background check including drug screening and TSA/CBP clearance.

Responsibilities

• Reservation Mastery: tailor and execute seamless luxury experiences for PS guests.
• Warm Welcome: greet guests with a personalized greeting at airport gates and arrival.
• Brand Representative: engage airline partners with kindness and professionalism to strengthen relationships.
• Luggage Concierge: handle baggage and assist guests, must be able to lift and push up to 70 lbs.
• Efficient Security/Immigration Assistance: escort guests through security and immigration procedures.
• Luxury Transportation: operate luxury vehicles safely on the Restricted Airfield.
• Intensive Training: complete an 8-week program with competency in all operational aspects.
• Exquisite Service: provide attentive, gracious service reflecting luxury standards.
• Dynamic Flexibility: adapt to evolving needs and perform additional duties.

Skills

Reservation Mastery

Warm Welcome

Brand Representation

Luggage Handling

Security/Immigration Support

Luxury Transportation

Training Program

Exquisite Service

Flexibility

Education

High school Diploma/GED

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Operations Associate (VIP Guest Services) - PS DFW

Full Time Manual Labor PS DFW, Dallas, TX, US

30+ days ago Requisition ID: 1138

About PS

PS is redefining the way the world travels. We build and operate private airport terminals that transform commercial air travel into a seamless luxury experience. Currently serving guests at Los Angeles International Airport (LAX), Hartsfield-Jackson Atlanta International Airport (ATL), and Paris Charles de Gaulle (CDG), with new terminals underway at Dallas Fort Worth International Airport (DFW) and Miami International Airport (MIA), PS is pioneering a new global standard in hospitality.

Far from the crowds and chaos of the public airport, PS offers members the privacy, ease, and security of the private flight experience while flying commercial. With exclusive partnerships with TSA and U.S. Customs and Border Protection, guests move effortlessly through line-free departures and arrivals. Every moment is carefully orchestrated by our expert team - private TSA screening, dedicated customs and immigration services, and luxury chauffeur transfers across the airfield directly to or from your aircraft.

Inside our private terminals, guests enjoy serene suites, chef-prepared dining, spa services, and personalized attention, while our Control Room coordinates discreetly with government, airline, and security partners to ensure unmatched efficiency, safety, and peace of mind. At PS, waiting in lines, crowded terminals, and luggage hassles give way to quiet elegance, service with heart and inspired experiences.

We are building more than terminals - we are shaping a new way to travel. If you’re passionate about luxury hospitality and excited to be part of something extraordinary, join us as we expand to new markets and reimagine the future of travel with PS.

The Role: Operations Associate (VIP Guest Services)

As an Operations Associate VIP Guest Services, you will immerse yourself in the art of luxury hospitality and personalized service, facilitating an unparalleled experience for our esteemed guests from the moment their travel journey begins. Your role requires escorting and driving on the airfield as well as working closely with our airline partners at the terminal gates. This role demands an intricate understanding of travel itineraries, encompassing flight details, ground transportation, and bespoke preferences, ensuring every expectation is not just met, but exquisitely exceeded. Elevate your career to new heights and join us in redefining the standards of luxury travel.

Due to the unique operational needs and scheduling of the airport and the airlines it serves, PS requires all Associates to maintain open availability on the days they are scheduled to work. Start Times for their 8-hour shifts will be altered to meet the schedule of customers' reservations.

• Reservation Mastery: Work in a team setting to tailor and execute seamless luxury experiences for PS guests.
• Warm Welcome: Receive guests with a personalized greeting at airport gates and/or upon arrival at PS, setting a tone of white glove service from the start.
• Brand Representative: When operating at the terminals, engage airline partners with kindness and professionalism, always aim to strengthen airline relationships.
• Luggage Concierge: Seamlessly handle and process PS customer luggage in accordance with PS airline agreements. Must be able to lift and push up to 70 lbs.
• Efficient Security/Immigration Assistance: Escort guests through PS’ on-site airport security before driving across the airfield to designated departure gates with grace and efficiency. Greet members off arriving international flights at airport gate before driving across the airfield and escorting through PS’ on-site immigration.
• Luxury Transportation: Operate luxury vehicles, including Full-Size Sedans, Full-Size SUVs, and premium 11-person passenger vehicles, safely and flawlessly on the Restricted Airfield.
• Intensive Training: Successfully complete 8-week program dedicated to reservation mastery. At the end of the program, each Associate will show competency in all operational aspects of the Operations Associate VIP Guest Services role. Post-training, receive dedicated support from our exclusive onsite Control Room and hands on leadership, honing your skills to deliver immaculate guest experiences.
• Exquisite Service: Provide attentive, gracious, and personable service that reflects our commitment to luxury and excellence.
• Dynamic Flexibility: Adapt to the evolving needs of our high-profile environment, performing additional duties as required to ensure an unparalleled guest experience.

Requirements

• Must pass a pre-employment background check including drug screening and TSA/CBP clearance.
• Must be authorized to work in the United States.
• Experience in customer service, airline and/or hospitality industry-related leadership role preferred.
• Must be able to lift and push up to 100 lbs.
• Driver's License in good standing, active for a minimum of 1 year
• Experience working with high-end clients in a luxury hospitality setting required.
• Minimum education requirement of High school Diploma/GED
• PS is a 24-hour facility and as such we require fully open schedule availability and flexibility for all positions within our operations departments, including weekends, holidays, and early morning/late evening shifts.

Full-Time Employee Benefits

• Employee benefits include medical, dental, vision, life insurance, long-term and short-term disability.
• 401K retirement plan with company matching
• Health and Dependent care FSA and HSA with company matching
• Merit-based raises and bonuses
• 12 PTO Days / 6 Paid Sick Days Prorated Annually
• Monthly Health & Wellness and Cell phone reimbursement
• Paid training
• Friends & Family Discounted PS Use.
• Tuition Reimbursement.
• A great career path with promotion opportunities.

Overtime opportunities available. This is a full-time non-exempt role.

PS is an equal-opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis. PS considers for employment qualified applicants with criminal histories consistent with applicable federal, state, and local law.