Control Department Manager

Ultimate Staffing; California (MO); On-site; USD 97,000 - 132,000; Full time

Job summary

Ultimate Staffing is seeking an experienced Control Department Manager to lead a large, multi-location benefits administration team in Los Angeles, CA. The role focuses on overseeing daily operations, ensuring regulatory compliance, and driving automation initiatives while delivering exceptional service to clients and internal stakeholders.

The ideal candidate has a strong background in employee benefits, pension administration, or TPA environments, with hands-on leadership, KPI management, and

Qualifications

• 5+ years in employee benefits administration or related environment.
• 2+ years of management or supervisory experience.
• Strong knowledge of ERISA, COBRA, HIPAA and regulatory compliance.
• Experience with audits, reconciliations, financial reporting and oversight.
• Proven track record of process improvements and KPI-driven teams.
• Advanced Excel and analytical skills.

Responsibilities

• Lead and develop supervisors and staff across multiple locations.
• Oversee department operations, compliance, reporting, and quality assurance.
• Drive process improvements, automation initiatives, and workflow efficiencies.
• Develop and maintain SOPs, policies, and operational controls.
• Establish, monitor, and report on department KPIs.
• Collaborate with cross-functional teams to improve organizational performance.
• Prepare executive reports, board materials, and performance updates.
• Manage escalated issues involving clients, auditors, attorneys, and employers.

Skills

Leadership

Regulatory compliance

Process improvement

Analytical skills

Communication

Advanced Excel

Tools

SQL

Reporting tools

Automation tools

Data analytics

Job description

Location: Los Angeles, CA
Compensation: $115,000 annually
Schedule: Onsite (Hybrid flexibility may be considered after onboarding)
Job Type: Direct Hire

About the Opportunity

Control Department Manager

Location: Los Angeles, CA
Compensation: $115,000 annually
Schedule: Onsite (Hybrid flexibility may be considered after onboarding)
Job Type: Direct Hire

We are seeking an experienced Control Department Manager to lead a large, multi-location team within a complex employee benefits administration environment. This role is responsible for overseeing daily operations, ensuring regulatory compliance, driving process improvements, and implementing automation initiatives while delivering exceptional service to internal and external stakeholders. The ideal candidate is a hands-on leader with a strong background in employee benefits, pension administration, union trust funds, or third-party administration (TPA).

Key Responsibilities

• Lead and develop supervisors and staff across multiple locations.
• Oversee department operations, compliance, reporting, and quality assurance.
• Drive process improvements, automation initiatives, and workflow efficiencies.
• Develop and maintain SOPs, policies, and operational controls.
• Establish, monitor, and report on department KPIs.
• Collaborate with cross-functional teams to improve organizational performance.
• Prepare executive reports, board materials, and performance updates.
• Manage escalated issues involving clients, auditors, attorneys, and employers.

Qualifications

• 5+ years of experience in employee benefits administration, union trust funds, pension administration, TPA operations, or a related environment.
• 2+ years of management or supervisory experience.
• Strong knowledge of ERISA, COBRA, HIPAA, and regulatory compliance.
• Experience with audits, reconciliations, financial reporting, and operational oversight.
• Proven success leading process improvements, automation projects, and KPI-driven teams.
• Advanced Excel and analytical skills.
• Excellent communication, leadership, and problem-solving abilities.

Preferred Qualifications

• CPA, CEBS, CBP, or related certifications.
• Experience supporting union trust funds or multi-employer benefit plans.
• Experience with SQL, reporting tools, automation, data analytics, or AI-driven improvements.
• Bilingual Spanish is a plus.

Ideal Candidate

You are a strategic and hands-on leader who excels in process improvement, compliance, operational efficiency, and team development. You thrive in fast-paced environments, enjoy driving change, and have a track record of improving performance through strong leadership and accountability.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.