Control Center Solutions Lead - PM & Technical Expert

Everbridge; Burlington (MA); On-site; USD 119,000 - 140,000; Full time

Benefits offered by this job

Healthcare

Dental

Parental planning

Mental health benefits

Disability income benefits

Life and AD&D insurance

401(k) plan and match

Paid time off

Fitness reimbursements

Job summary

Everbridge seeks a Senior Solutions Consultant to lead Control Center deployments, manage projects, and deliver end-to-end implementation and training for customers and partners. You will design, build, test, and commission solutions while ensuring quality and on-time delivery.

The role requires deep technical expertise across databases, Windows servers, networks, and edge devices, plus strong cross-functional collaboration and customer-facing skills. Security clearance is preferred.

Qualifications

• Bachelor's degree in Computer Science or software-related field or equivalent experience.
• Excellent written and verbal communication; ability to interpret requirements and specs.
• Proven experience delivering technical deployments in security/enterprise environments.
• Experience installing, implementing, testing, and training end users on high-level application suites.
• Strong knowledge of databases and SQL concepts; MS SQL Server preferred.
• Solid understanding of Windows Server/Desktop OS and networking basics.
• Experience with virtualized environments and clustering/high availability.
• Ability to obtain Secret Clearance is preferred or accessible.

Responsibilities

• Develop and maintain extensive knowledge of Control Center solutions.
• Provide technical leadership across design, build, integration, test, QC, and deployment.
• Produce accurate project estimates under project methodologies.
• Create detailed design documentation for customer reviews and approvals.
• Configure and operate 3rd party edge devices and their integration with Everbridge solutions.
• Capture customer requirements from site visits, RFIs, RFPs, and other docs.
• Perform onsite and remote 3rd-level technical support.
• Train end-user customers and reseller partners on Control Center solutions.

Skills

Project management

Technical leadership

Customer facing

Documentation

Training end users

SQL Server

VM environments

Networking principles

Education

Bachelor's degree in CS or related field

Tools

SQL Server

Windows Server

VMware/VM environments

Job description

Everbridge seeks a Senior Solutions Consultant to lead Control Center deployments, manage projects, and deliver end-to-end implementation and training for customers and partners. You will design, build, test, and commission solutions while ensuring quality and on-time delivery.

The role requires deep technical expertise across databases, Windows servers, networks, and edge devices, plus strong cross-functional collaboration and customer-facing skills. Security clearance is preferred.