Associate Solutions Consultant

Remote; San Francisco (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

Everbridge seeks an Associate Solutions Consultant to support its Control Center solution. The role combines project management with hands-on technical deployment across design, build, test, and training phases for customer and reseller environments.

You will lead design and deployment activities, develop detailed designs, and ensure compatibility with CCTV/Access Control/Intruder Alarm integrations. Strong communication and security-domain experience are essential.

Qualifications

• Bachelor’s degree in Computer Science or software-related degree.
• Strong written and verbal communication; interpret requirements.
• Experience delivering technical deployments in the security industry.
• Experience with enterprise software like ERP/EDP systems.
• Familiarity with PC/server configuration and Windows OS.
• Knowledge of SQL Server and data manipulation.
• Experience with networking concepts and IP.
• Experience with VM environments and high availability.
• Secret clearance is preferred.
• Experience in the physical security industry desirable.

Responsibilities

• Develop and maintain extensive knowledge of Control Center solutions.
• Provide technical leadership across design, build, integration, test, QC, and deployment.
• Create detailed project estimates under project methodologies.
• Produce design documentation for customer submission and approval.
• Configure and integrate 3rd party edge devices with Everbridge solutions.
• Provide onsite and remote 3rd-level technical support.

Skills

Project management

Technical leadership

Customer-facing

SQL Server

Windows Server

Networking concepts

Security clearance (preferred)

Education

Bachelor’s degree in CS or related field

Job description

Everbridge is currently seeking a Associate Solutions Consultant to support our Control Center solution.

The primary responsibility of this role is to provide project management, enterprise solution application implementation services, and support during the design, build, test, and training phases of projects. The Technical Consultant will operate in a collaborative, team-focused environment, ensuring adherence to our strict quality control and program delivery methodology.

This is a customer-facing role that requires a thorough understanding of our Control Center software platform and the infrastructures that it will interact with along with a detailed understanding of the subsystem edge devices used by our end-user and reseller partner customers. The role requires a strong project management ability coupled with technical knowledge which encompasses development, database administration, and network engineering.

What you’ll do:

• Develop and maintain an extensive working knowledge of Control Center software solutions and capabilities.

• Provide technical leadership and become an authority in all aspects of the design, build, integration, test, quality control (QC), commission, and deployment of Control Center solutions.

• Provide realistic project estimates under Control Center project methodologies.

• Create detailed design documentation for customer submission, review, and approval.

• Possess an in-depth knowledge of the setup, configuration, and operation of 3rd party subsystem edge devices (closed-circuit television (CCTV)/Access Control/Intruder Alarm, etc.) and their integration with Everbridge software solutions.

• Produce detailed functional and operational customer requirements specifications based on site visits, requests for information (RFI), requests for proposals (RFP), and other commercial and technical documentation.

External:

• Perform installation and configuration tasks to deliver Control Center software solutions at end-user and reseller partner customer locations.

• Become proficient in training end-user customers and reseller partners in all aspects of Control Center solutions.

Internal:

• Ensure that a high degree of consistency and quality are adhered to across all product deployments to meet agreed Statements of Work (SoW)/Functional Design Specifications (FDS) for a given project.

• Ensure detailed documentation is maintained throughout each project to ensure a smooth handover to Customer Support once the project is completed.

• Provide constructive feedback and intelligence to the Product and Development teams to enhance the company’s solutions and commissioning capability.

• Participate in factory acceptance test (FAT), site acceptance test (SAT), and user acceptance test (UAT)

• Provide onsite and remote 3rd-level technical support

What you’ll bring:

• Bachelor’s degree in Computer Science or software-related technical degree or equivalent experience

• Strong written and verbal presentation and communication skills; including the ability to interpret written requirements and technical specification documents.

• Successfully managed to complete projects related to technical deployments in the security industry.

• Track record of installing, implementing, testing, and training end users on a high-level application suite like Document Management, Fleet Management, electronic point of sale (EPOS), or enterprise resource planning (ERP).

• Demonstrable experience in configuring personal computers (PCs), and servers and troubleshooting the Windows Server and Desktop Operating Systems.

• Familiarity with database architectures and methodologies; ideally Microsoft SQL Server and the ability to manipulate data effectively and efficiently using SQL object-oriented (OO) Concepts and rationale.

• Working knowledge of the Windows Server and Desktop versions.

• Experience in networking principles and the Internet Protocol (IP).

• Knowledge of virtual machine (VM) environments Microsoft Clustering, Failover, and High Availability.

• Secret Clearance is preferred, or the ability to obtain Secret Clearance desired

• Experience in the physical security industry (Desirable)

About Everbridge

Everbridge empowers enterprises and government organizations to anticipate, mitigate, respond to, and recover from critical events. In an unpredictable world, resilient organizations protect their people and operations, adapt under pressure, and return to productivity faster. Our Critical Event Management (CEM) technology combines intelligent automation with comprehensive risk intelligence to help organizations strengthen resilience, keep people safe, and maintain operations.

Learn more at everbridge.com, explore the Everbridge blog, and connect with us on social media.

Equal Employment Opportunity

Everbridge is an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, creed, religion, national origin, ancestry, age, sex, pregnancy, sexual orientation, gender identity or expression, disability, protected veteran status, genetic information, marital status, or any other characteristic protected by applicable federal, state, or local law.

Employment Practices

Everbridge does not require or administer lie detector (polygraph) tests as a condition of employment or continued employment. In Massachusetts, it is unlawful to require or administer a lie detector test as a condition of employment or continued employment. Employers who violate this law may be subject to criminal penalties and civil liability.