CONTROL BOOTH OPERATOR

Cameron County; San Benito (TX); On-site; USD 29,000 - 35,000; Full time

Benefits offered by this job

Health and Life Insurance

Sick Leave

Annual Leave

Retirement System

Paid Holidays

Job summary

Cameron County seeks a Control Booth Operator to manage entry, logs, and resident accountability within the facility. You will monitor security systems, coordinate movements, and ensure a safe, compliant environment for staff and residents.

This role requires a high school diploma or GED, English communication skills, and the ability to handle a high-noise, demanding environment with integrity and professionalism.

Qualifications

• High school diploma or GED required.
• Any combination of education and experience meeting requirements.
• Must be able to communicate effectively in English; bilingual preferred.

Responsibilities

• Maintain facility main entry log using Guardian On Demand System and document significant events.
• Maintain accountability of residents and equipment, ensuring a safe, clean, secure environment.
• Conduct hourly headcounts of residents using Guardian On Demand System.
• Answer facility calls professionally and courteously at all times.
• Control security of the facility; doors must be secured and access restricted to authorized staff.
• Coordinate resident movements with the facility program schedule.
• Monitor security and fire alarm systems and communicate with staff for continuity of care.
• Adhere to PREA, TJJD, CCJJD policies and maintain professional conduct.

Skills

Communication

Reading

Writing

Bilingual (preferred)

Education

High school diploma or GED

Tools

Word processing

Spreadsheets

Databases

Software packages

Job description

CONTROL BOOTH OPERATOR

Salary: $32,025.00 per year

REPORTS TO:

Shift Supervisor, Operations Manager, and/or Facility Administrator

SUPERVISES:

N/A

MINIMUM REQUIREMENTS:

Education and Experience:

Any combination of education and experience that has been achieved and is equivalent to the stated education and experience and required knowledge, skills, abilities sufficient to successfully perform the duties and responsibilities of this job as required by the Texas Juvenile Justice Department, to include a high school diploma or GED.

Licenses, Certificates, and Experience

• Must be over twenty-one (21) years of age (for state certification requirements);
• Current Texas Driver's License and must have current automobile insurance;
• Ability to communicate effectively (reading, writing, and understanding) in English; bilingual is preferred;

Pre-Employment Background Checks

• Able to submit to a drug urinalysis pre-screening exam and pass a criminal background check. If the candidate for employment does have a criminal record, it must be cleared through the requirements as set forth by the Texas Juvenile Justice Department;
• Must be able to pass a background check with the Department of Family and Protective Services (DFPS)

TYPICAL DUTIES

• Maintain Facility main entry electronic log utilizing the Guardian On Demand System: all significant events; including but not limited to resident status; assigned staff, facility entry and exiting; logging operational information pertaining to assigned staff and or visitors, interns, contract, or volunteers.
• Maintain accountability of all residents and equipment and ensures that the environment is safe, clean, and secure.
• Conduct hourly headcounts of our residents utilizing the Guardian On Demand System.
• Answer all facility phone calls and remain professional and courteous at all times.
• Controlling the security of the facility. Keeping all magnetic and locked doors secured at all times and only opening them when recognized Staff or Chain of Command personnel request access. All others must be escorted.
• Be familiar with the facility program schedule to coordinate resident movements or needs.
• Be familiar with support and service agencies to facilitate coordination, e.g. Tropical Texas; medical services; fire safety services; local law enforcement agencies, etc...
• Monitor security and fire alarm systems, including closed circuit monitors.
• Maintain communication with other staff to ensure continuity of care.
• Check the schedule for changes and advise staff of pertinent information.
• Maintain handwritten logs, such as visitation, residents released and detained, transports, equipment issued, grievances, medical isolation, resident observation logs, etc...
• Adhere, maintain, and comply with professional conduct and ethical behavior consistent with the standards and policies and procedures expected by the Prison Rape Elimination Act (PREA), TJJD, Cameron County, and Cameron County Juvenile Justice Department (CCJJD) at all times, both on duty and off duty.
• Adhere and comply with all PREA standards and follow zero tolerance towards all forms of sexual abuse and sexual harassment.
• Adhere and comply with all TJJD standards to include Abuse, Neglect, and Exploitation (ANE) standards and cooperate with all ANE investigations.
• Adhere and comply with all CCJJD's and Cameron County's policies and procedures
• Adhere to CCJJD's Personnel Manual
• Abide by all federal, state, and local laws; the nature of our profession requires being a good role model and setting a good example at all times.
• Attend staff meetings and trainings as required.
• Employment is contingent upon federal, state, local and/or grants availability.
• CCJJD is an At-Will employer; the department has the right to terminate your employment for any legal reason, or no reason, at any time either with or without notice.
• Follow assigned monthly schedule unless proper arrangements have been made through a Shift Supervisor or Detention Administrator.
• Perform duties specific to shift as determined by the Facility Administrator, Operations Manager; and other duties as assigned.
• Perform any and all other duties as assigned by the Chief Juvenile Probation Officer and/or designee to include reassignment which is in the best interest of the department.

SPECIAL KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of:

• Standard practices in area of assignment.
• General knowledge of establishing appropriate relationships and social adjustment.
• Safety and security techniques and standards.
• Effective organizational, communication, and interpersonal skills;
• Must be able to communicate via e-mail and other electronic means as necessary

Skills In:

• Monitoring and responding to resident behavior.
• Problem solving and decision making.
• Both verbal and written communication in English.
• Basic Computer skills in word processing, spreadsheets, databases and a variety of software packages

Ability To:

• Required to work a rotating schedule in order to meet the needs of the facility, which may include double shifts (16+ hours) to include weekends and holidays
• Work efficiently both independently and as part of a team.
• Reason and make judgments and decisions.
• Maintain resident and facility confidentiality.
• Manage time well and multitask.
• Submit written documentation clearly, accurately, and impartially.
• Properly file all control paperwork prior to leaving shift.
• Perform effectively and courteously in a stressful environment while maintaining a professional manner.
• Establish and maintain effective working relationships with departmental clientele, representatives of outside agencies, other county employees and officials, representatives of the juvenile justice system and the general public.

WORK ENVIORNMENT AND PHYSICAL DEMANDS

Work Environment:

• Tobacco free environment.
• Absolutely no electronic devices, smart watches or cell phones allowed in the facility while either on/off shift.
• Must be able to work in high noise level environment.
• Moderate travel with little or no notice (emergency transport) requiring additional hours after scheduled shift and/or overnight stays may be required for transports or training.
• At no time, will the review or use of social media be allowed while on duty, and/or on County provided electronic equipment, except in limited situations where such activity is work related and is authorized by the Chief Juvenile Probation Officer or designee.

Physical Demands:

• Physical requirements include the ability to lift/carry up to 50-100 pounds, visual acuity, speech and hearing, hand and eye coordination and manual dexterity necessary to operate a computer and basic office equipment. Subject to standing, sitting, walking, climbing stairs, bending, stooping, crouching, kneeling, pushing, pulling, reaching, twisting, balancing, repetitive motion, and squatting to perform essential functions.
• Subject to stressful environment for extended periods of time.

Work Uniforms:

• Uniform set is provided by the county.
• All staff is provided both top and bottoms by the detention center.
• All black tennis shoes or boots must be purchased by the employee.
• If visible tattoos, sleeves or cover ups must be worn.
• Sets the example regarding personal appearance with regards to hair being neatly trimmed and combed and tied back daily (women).
• Only jewelry allowed is a watch, wedding band and stud earrings for females. Necklaces may be worn inside your county issued shirt .

This is not a Civil Service covered position.

BENEFITS:

Cameron County Offers Excellent Fringe Benefits, Including: Health and Life Insurance Protection, Sick and Annual Leave, Retirement System and Paid Holidays. Cameron County has a mandatory direct deposit payroll program.

AA/EEO/MFD EMPLOYER