Juvenile Probation Division Manager (Detention)

Travis County; Austin (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

The Travis County Juvenile Probation Department (TCJPD) is seeking a Detention Services Division Manager to lead our 24-hour detention operations, ensure safety and trauma-informed programming for youth, and support high-quality detention services.

The role requires a Bachelor's degree in Public Administration or related field and at least five years of increasingly responsible social services or juvenile justice experience with supervisory duties; you will oversee staffing, budgeting, policy

Qualifications

• Bachelor's degree in Public Administration, Business Administration or related field.
• Five (5) years of increasingly responsible experience in social services, community corrections or a juvenile agency, with two (2) years of supervisory or management experience.

Responsibilities

• Oversee the daily operations of the 24-hour detention services division.
• Supervise staffing, training, development and performance evaluations.
• Ensure compliance with state/federal laws and department policies for juveniles.
• Develop and monitor division budget and internal controls.
• Represent the department with local/state committees and media as needed.
• Provide high-level guidance and crisis intervention as required.
• Lead strategic planning and program development for the division.

Skills

Leadership

Staff supervision

Budget management

Policy development

Compliance

Communication

Crisis intervention

Education

Bachelor's degree in Public Administration or related field

Job description

The Travis County Juvenile Probation Department (TCJPD) is seeking a highly qualified and dedicated Detention Services Division Manager to lead the daily operations of our 24-hour detention services division. Are you looking for an opportunity to make a meaningful impact in the lives of youth and families? Do you want to be part of an organization that values diversity, inclusion, belonging, and the contributions of every team member? If so, TCJPD may be the place for you. At TCJPD, we are committed to building a culture where every team member has the opportunity to perform meaningful work, contribute to positive outcomes, make a difference in the lives of youth, and be recognized for their efforts. The Detention Services Division Manager plays a critical leadership role in overseeing the daily operations of TCJPD's 24-hour detention services division. This position provides an opportunity to lead a dedicated team, support high-quality detention programming, promote staff development, and help ensure that services are delivered in a safe, effective, and trauma-informed environment. If you are an experienced leader who is passionate about juvenile justice, committed to public safety, and dedicated to improving outcomes for youth and families, we encourage you to consider joining TCJPD

Under administrative direction, plans, manages, organizes and supervises the staff and operation of a division within a juvenile justice system. Directs and manages conformity with State and Federal laws and guidelines, and policies and procedures for the health, safety and welfare of juveniles. Assists in planning, organizing, developing, scheduling and implementing policies, procedures, goals and objectives of the division. Manages the staffing, training, development and performance evaluation of division staff, and may provide direct supervision of youth in secure facilities. May be assigned oversight of the facility in the absence of Division Director.

Distinguishing Characteristics

This is the first in a series of four juvenile probation-related job classifications within the Management job family. This classification is distinguished by the administrative and management duties and responsibilities performed in overseeing the staff and operations of a division under the direction of a division director level position. This classification may require work in secure facilities. This classification may require a flexible work schedule in order to meet the needs of the department.

• Assists Division Director in planning, managing, organizing, monitoring and evaluating the staff and overall operations of a division. Directs and ensures conformity with State and Federal laws and guidelines, and policies and procedures for the health, safety and welfare of juveniles.
• Oversees management staff and others, including hiring, training, performance evaluation, disciplinary actions and dismissals, and ensures activities are consistent with goals and objectives. Seeks and creates opportunities for improved performance, learning and development of staff. Identifies and addresses problems or conflicts.
• Plans, organizes, develops, schedules and implements policies, procedures, goals and objectives of the unit.
• Prepares, receives and reviews a variety of fiscal, administrative and statistical reports and interprets findings. Evaluates current programs, procedures and practices on an on-going basis. Plans and develops policies, procedures and programs to enhance efficiency and effectiveness and monitors the unit’s workload to ensure that quality services are being provided.
• Assists in the development and implementation of comprehensive strategic plans for the division.
• Provides high-level technical advice, policy interpretation and guidance for application of appropriate procedures to supervisors and other staff.
• Assists in preparation and administration of division budget. Monitors and approves budget expenditures to ensure consistently with system goals and objectives and remaining available funds. Establishes internal control procedures for budget related activities.
• Represents the department and serves as a liaison for local and statewide committees and task forces, advisory groups and the general public. Serves as spokesperson to media and outside agencies.
• Performs administrative division tasks, as required.
• Provides direct supervision of all clients’ daily activities when working in secure facilities, including maintaining accountability of all clients and equipment and ensuring that the environment is safe, clean and secure; ensures that clients are aware of and understand their responsibilities and appropriate behavior. Implements corrective discipline plans and programs, as required; facilitates cognitive skill groups and relaxation training for clients; provides individual and crisis intervention counseling, as required; documents clients’ behavior and enters into department computer information system; monitors security and fire alarm systems, including closed circuit monitors; maintains communication with facility posts; maintains communication with other staff to ensure continuity of care; physically restrains aggressive clients using approved protocols, as required; may assist in investigating incidents involving clients.
• Provides day-to-day leadership and supervision of division employees, addressing employee concerns, operational issues, performance matters, and other workplace needs in a timely and appropriate manner. Ensures employees have the guidance, resources, and support necessary to effectively perform their duties while maintaining accountability for performance, conduct, and adherence to organizational policies and procedures. Being on call regularly to address needs and concerns with the center.
• Performs other job-related duties as assigned

Education and Experience

Bachelor's degree in Public Administration, Business Administration or one of the Social or Behavioral Sciences or a directly related field AND five (5) years of increasingly responsible experience in a social service, community corrections or a juvenile agency, including two (2) years of mid- to senior level supervisory or management experience;

OR,

Any combination of education and experience that has been achieved and is equivalent to the stated education and experience and required knowledge, skills, and abilities sufficient to successfully perform the duties and responsibilities of this job.

Licenses, Registrations, Certifications, or Special Requirements

Must be at least 21 years of age.

Certification as a Juvenile Probation Officer and Juvenile Supervision Officer or eligible for certification by the Texas Juvenile Justice Department within six (6) months of employment, including successful completion of Cardio-pulmonary Resuscitation (CPR)

Certification, First Aid and Handle with Care (state approved physical restraint technique).

Valid Texas Driver’s License.

Preferred

One (1) year of experience in full time casework management.

Correctional administration experience.

Knowledge of

• Management and supervisory principles, practices and techniques.
• Policies, procedures, practices and terminology of assigned function.
• Federal, State and Local laws and program requirements.
• Budgetary practices and techniques.
• Computer equipment to include word processing, spreadsheets, databases and a variety of software packages.
• Business letter writing, grammar and punctuation, and report preparation.
• May be required to develop knowledge of and adhere to federal and state laws requiring the confidential handling of certain health information.

Skill in

• Supervising others, allocating resources and evaluating programs.
• Strategic planning, developing, monitoring and evaluating of programs.
• Leadership and collaboration.
• Problem-solving and decision-making.
• Developing and monitoring program budgets.
• Both verbal and written communication, including presentations.

Ability to

• Direct, motivate, train, develop and evaluate staff.
• Develop and implement policies and procedures and operational plans or activities.
• Create and recommend program initiatives.
• Gather and evaluate facts to develop individual program planning and appropriate case disposition.
• Serve as technical consultant and liaison.
• Prepare administrative and statistical reports.
• Manage time well, perform multiple tasks and organize diverse activities.
• Prepare correspondence, memorandums and other written materials.
• Deal effectively with mentally ill or emotionally distressed individuals undergoing acute episodes, who may also be hostile and aggressive.
• Establish and maintain effective working relationships with departmental clientele, representatives of outside agencies and providers, other County employees and officials, and the general public.

Physical requirements include the ability to lift/carry up to 50-100 pounds occasionally, visual acuity, speech and hearing, hand and eye coordination and manual dexterity necessary to operate a computer and office equipment. Subject to standing, walking, sitting, repetitive motion, reaching, climbing stairs, bending, stooping, kneeling, crouching, crawling, pushing, pulling, balancing, squatting to perform the essential functions. Requires exposure to hostile behavior from clients. May be subject to contact with noise, vibration, fumes, foul odor, dirt, dust, mist, gases and poor ventilation. Subject to contact with communicable diseases, radiation, hazardous waste, human fecal matter and foul odors. Subject to stressful environment and client and customer contact for extended periods of time.

Travis County employees play an important role in business continuity. As such, employees can be assigned to business continuity efforts outside of normal job functions.

Work Hours: 6:00 AM to 2:00 PM, 2:00 PM to 10:00 PM, 10:00 PM to 6:00 AM (Must be able to work all three shifts as needed.) Works some holidays, nights, and weekends.

Location: 2515 S. Congress Ave. Austin, Texas 78704

Department: Juvenile Probation

Criminal, Driving, Education, and Employment Background Checks Required.

This job description is intended to be generic in nature. It is not necessarily an exhaustive list of all duties and responsibilities. The essential duties, functions and responsibilities and overtime eligibility may vary based on the specific tasks assigned to the position.