Contracts & Invoicing Analyst

Expert Institute; Milwaukee (WI); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k) match

Lunch in the office on Wednesday and a

Lunch in the office on Friday

Job summary

Expert Institute is seeking an entry-level Analyst to support invoice workflows within our Milwaukee office. You will review invoices, enter data into Salesforce, generate client-facing invoices, and communicate with experts and attorneys to ensure timely payments.

Responsibilities include following up on submissions, maintaining professional communication, and delivering exceptional customer service in a fast-paced, hybrid 8:00 AM–5:00 PM CST work environment.

Qualifications

• Desire for a promising career and willingness to learn.
• Corporate internship or relevant experience is beneficial.
• Strong communication skills, written and verbal, with professionals.

Responsibilities

• Receive and review invoices from Experts for accuracy and completeness.
• Enter invoice data into Salesforce and generate client-facing invoices.
• Send invoices to attorney clients and follow up to ensure timely payment.
• Maintain clear, professional communication with experts and attorneys via email and phone.
• Manage follow-ups and clarifications related to invoice submissions and payments.
• Provide exceptional customer service and maintain professionalism in all interactions.

Skills

Strong communication

Salesforce

Data entry

Customer service

Attention to detail

Self-motivated

Team collaboration

Education

Bachelor’s degree (beneficial)

Tools

Salesforce

Job description

This entry-level, full-time position requires work to be done from our Milwaukee office.
We cannot provide Work Visa support for this role at this time.
ABOUT US

Expert Institute is the nation's leading expert consulting and insights platform, helping client law firms win more cases and increase their client outcomes. Established in 2010, Expert Institute has grown significantly to support over 5,000 of the best law firms nationwide, across all areas of practice.

We connect litigators with top industry experts, innovative litigation research, physician consultations, and comprehensive due diligence — all delivered through our SaaS platform, Expert iQ, leveraging proprietary data and analytics, to give our client law firms a winning edge for everyone they represent
At Expert Institute, at our core, we provide exceptional tools and resources for trial attorneys. Trial attorneys who want the best outcome for their clients. Trial work is demanding and intense and so is the work we do every day at Expert Institute. We believe a winning spirit requires a relentless commitment to high performance and that we win as a team. And everyone on the team will do their best every day to make sure we win together.
That's a winning mindset. If you have it, we'd love to hear from you.

Job Description

Analysts act as consultants to provide the research and insight that clients need to make an informed, data-backed decision. This team plays a critical role in supporting engagements where revenue is generated through managed billing. Under this business model, our company manages all billing and invoicing between expert consultants and attorney clients.

On a daily basis, you will:

Receive and review invoices from different individuals (Experts) for accuracy and completeness, ensuring all required itemization is included.

Enter invoice data into Salesforce and generate corresponding client-facing invoices.

Send invoices to attorney clients and follow up as needed to ensure timely payment.

Maintain clear, consistent communication with both experts and attorneys via email and phone.

Manage follow-ups and clarifications related to invoice submissions, payments, and related documentation.

Provide exceptional customer service and maintain professionalism in all interactions.

Qualifications

What You Bring:

• A desire for a promising career (not just a job) and a willingness to put in the time to succeed.
• A corporate internship orrelevant experience is beneficial.
• Strong communication skills, both written and verbal, with the ability to engage professionally on the phone with experts and attorneys.
• A client-focused mindset – prior customer service, research,or consulting experience is a huge plus.
• Critical thinking and attention to detail to assess expert credentials and case requirements effectively.
• A self-motivated, competitive drive, with the ability to multitask and work autonomously.
• A collaborative, team-oriented approach with a commitment to excellence.
• Tech-savvy and adaptable, comfortable using cloud-based solutions like Salesforce.
• A bachelor’s degree, in a major with research as a foundation, isbeneficial but not required

Additional Information

Why Join Us?

• Gain insider exposure to the legal industry and high-profile litigation.
• Develop invaluable research and analytical skills applicable across industries.
• Work in a dynamic, fast-paced environment where no two cases are the same.
• Be part of a team that values curiosity, innovation, and professional growth.
• And, in addition to best in class benefits, including a 401(k) match, we provide lunch in the office on Wednesday and Friday.

This role operates Monday - Friday 8:00AM - 5:00 PM CST (Hybrid)

All your information will be kept confidential according to EEO guidelines.