Contractor Client Outreach Specialist — On-Site Training

The Dorne Region; Oakbrook Terrace (IL); On-site; USD 36,000 - 48,000; Full time

Job summary

The Dorne Region in Oakbrook Terrace, IL, is seeking a full-time, on-site role focused on handling client callbacks, confirming details, and guiding prospects through options. You will document responses and coordinate with the team to hand off more complex cases, ensuring nothing falls through the cracks.

No prior insurance background is required as comprehensive training on products, systems, and communication is provided in the first week.

Qualifications

• No insurance background required; training provided in first week.
• Must be available for full-time, on-site work in Oakbrook Terrace, IL.
• Ability to review client callbacks and document outcomes clearly.

Responsibilities

• Review and organize scheduled appointments for the day, confirming times and preparing relevant client information ahead of each meeting.
• Contact prospects who submitted inquiries, walk them through options and document responses.
• Coordinate with team members to hand off complex cases or escalation questions that require additional product knowledge.
• Update records after every interaction so follow-up tasks are tracked and nothing is missed.
• Participate in regular coaching sessions to review calls and refine approach with new material.

Skills

Communication

Documentation

Coordination

Training

Job description

The Dorne Region in Oakbrook Terrace, IL, is seeking a full-time, on-site role focused on handling client callbacks, confirming details, and guiding prospects through options. You will document responses and coordinate with the team to hand off more complex cases, ensuring nothing falls through the cracks.

No prior insurance background is required as comprehensive training on products, systems, and communication is provided in the first week.