Contracting Specialist - Administrative Assistant

Independence Marketing Group Inc; Texas; On-site; USD 42,000 - 64,000; Full time

Job summary

Independence Marketing Group Inc in Texas is seeking a Contracting Specialist - Administrative Assistant who will be the first point of contact for our agents, handling calls, emails and paperwork to ensure a smooth contracting process.

You will manage onboarding, organize records, and serve as the go-to resource for carrier contracting and certifications, delivering exceptional customer service via email, phone, and Zoom while upholding our core values.

Qualifications

• Bilingual English and Spanish required for effective communication with agents.
• 1–2 years in customer success, account management, or operations preferred.
• Proficient with CRM systems, MS Office, and Adobe software; quick learner of new tools.
• Strong attention to detail ensuring accuracy in tasks and communications.
• Able to work independently and as part of a team in a fast-paced environment.
• Bonus: 1–2 years Medicare experience is a plus but not required.

Responsibilities

• Be the Voice of the Company: manage inbound/outbound calls from agents, delivering outstanding service during contracting.
• Organize & Process: handle paperwork, create copies, file documents, manage electronic records.
• Contracting Expertise: serve as the go-to resource for carrier contracting and certifications.
• Agent Onboarding: facilitate seamless onboarding through the contracting process.
• Customer Service Excellence: resolve inquiries via email, phone, and Zoom.
• Embody Our Core Values: uphold Independence Marketing Group’s values in every task.
• Collaborate & Innovate: work independently and as a team, adapt to new tech and workflows.

Skills

Bilingual English/Spanish

Customer success

Tech savvy

Detail oriented

Independent & team

Medicare experience

Tools

CRM software

Microsoft Office

Adobe Suite

Job description

Job Description

Job Description

Job Summary

Are you passionate about providing top-notch customer service and have a knack for organization? We’re looking for a dynamic Contracting Specialist - Administrative Assistant to become an integral part of our team! In this role, you’ll be the first point of contact for our agents, ensuring their contracting experience is smooth and efficient. You’ll handle phone calls, emails, and paperwork, all while maintaining strong relationships with our agents and carriers. If you thrive in a fast-paced office environment and enjoy making a difference in the lives of others, we want to hear from you!

Key Responsibilities

• Be the Voice of the Company: Manage inbound and outbound calls from agents, delivering exceptional customer service through attentive listening and effective communication during the contracting process.
• Organize & Process: Handle incoming paperwork, create copies, file documents, and manage electronic records with precision.
• Contracting Expertise: Serve as the go-to resource for all matters related to carrier contracting and certifications, ensuring agents have the support they need.
• Agent Onboarding: Facilitate a seamless onboarding experience for agents, guiding them through the contracting process with confidence and ease.
• Customer Service Excellence: Apply best practices to address agent inquiries promptly, resolving issues efficiently via email, phone, and Zoom.
• Embody Our Core Values: Uphold and integrate Independence Marketing Group’s core values and mission in every task and decision.
• Collaborate & Innovate: Work independently while also being an effective team player, adapting to new technologies and workflows with ease.

Qualifications

• Bilingual Advantage: Fluency in English and Spanish is required to effectively communicate with our diverse agent base.
• Customer Success Experience: 1-2 years of experience in customer success, account management, or operations is preferred, though not mandatory.
• Tech Savvy: Proficiency in CRM systems, Microsoft Office, Adobe software, and the ability to quickly learn new technologies.
• Detail-Oriented: A sharp eye for detail, ensuring accuracy in all tasks and communications.
• Independent & Team-Oriented: Capable of working autonomously with minimal supervision, while also collaborating effectively within a team.
• Bonus Experience: 1-2 years of experience working with Medicare is a plus but not required.