Contract Specialist

Integrity; St. Albans (WV); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Employee Ownership Plan

Paid Time Off

Generous Paid Holidays

401k Retirement Plans with employer匹

Job summary

Integrity is seeking an Agent Contracting Specialist to support the Agency Pipeline. You will document incoming agent contracts, scrub data, and prepare submissions for carrier portals, ensuring accuracy and timeliness.

You will contact agents to obtain missing items, maintain clear communications, and document actions taken. You will thrive in a collaborative environment that values problem solving and continuous improvement.

Qualifications

• Maintains clear and concise written communication for internal and external stakeholders.

Responsibilities

• Document incoming agent contracts and follow the appropriate contracting workflow.

Skills

Problem solving

Customer service

Interpersonal skills

Written communication

Teamwork

Planning/organizing

Professionalism

Attendance/punctuality

Dependability

Initiative

Reading/comprehension

Common sense

Internet software

Tools

Excel

Microsoft Word

Job description

Become a part of the Integrity family by joining one of our incredible teams across the country. The only thing that beats our benefits are the amazing people you’ll work with — and you’ll be helping the people we serve make the most of what life brings.

Business Unit: Agency Pipeline

Essential Duties and Responsibilities:

• Documenting incoming agent contracts and following the appropriate workflow for the contracting process.
• Preparing contracts for the submission process (i.e. scrubbing, collecting missing information, etc.)
• Reaching out to agents to retrieve missing items necessary to complete the onboarding process.
• Send contracting links in a timely and accurate manner.
• Process contracts through carrier portals.
• Serve as subject matter expert on agent contracting; assist others as needed with contracting processes.
• Maintain transparent communication. Appropriately communicate information through department meetings, one-on-one meetings, and appropriate email, IM, and regular interpersonal communication.
• Document discussions, messages, and actions taken to process requests.
• Complete all assigned tasks accurately and in the time frame provided by leadership; communicates with leadership if time frames cannot be met or tasks cannot be completed as assigned; communicates when further training is needed to complete task.
• Embraces change; demonstrates ability to learn, grown, and continuously improve.
• Other tasks as assigned.

Qualifications:

• Problem Solving - Identifies and resolves problems in a timely manner; Works well in group problem solving situations.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Serves as an example of how customer service should be.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Listens to others without interrupting; Remains open to others' ideas and tries new things.
• Written Communication - Edits email and written work for spelling and grammar; Explains in detail the situation, expected result and any next steps that are needed; Helps train team to become better at written communication.
• Teamwork - Balances team and individual responsibilities; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Organizes or schedules other people and their tasks.
• Professionalism - Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions.
• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
• Initiative - Undertakes self-development activities; Seeks increased responsibilities; Asks for and offers help when needed.
• Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
• Knowledge of Internet software; Excel Spreadsheet software and Microsoft Word Processing software.
• Must be willing to work flexible hours during peak times.
• Must be able to pass monthly OIG and SAM Exclusion List checks.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Integrity Benefits

• Employee Ownership Plan
• Paid Time Off (PTO) for Vacation, Sick and Personal
• Generous Paid Holidays
• Community Service Paid Time Off
• Competitive Health Insurance
• 401k Retirement Plans with competitive employer paid match