Contract Operations Support Specialist

MS0230 GE Healthcare Inc.; United States; Remote; USD 78,000 - 118,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Paid time off

401(k) plan with employer contribution

Life

Disability

Tuition reimbursement

Job summary

GE HealthCare is seeking a Contract Operations Support Specialist in the United States to help implement and maintain customer and GPO contracts. You will perform data governance, data accuracy checks, and collaborate with Sales, Customer Service and Contracting teams to ensure accurate contract setup and timely execution.

Responsibilities include supporting QA reviews, process improvements, UAT, and training during system enhancements.

Qualifications

• Effective communicator with experience partnering with multiple stakeholders.
• Experience supporting system enhancements and process improvements.
• Strong organizational, analytical, and problem-solving skills.
• Proficiency with SAP, Docusign, Microsoft Office and enterprise apps.
• Ability to assist planning, testing, training and implementation.
• Experience managing vendor onboarding, account maintenance and mailbox management.

Responsibilities

• Contract Implementation & Administration: implement and maintain customer and GPO agreements; perform quality control and resolve issues.
• New Account Setup & Customer Data Management: manage NAR workflows and master data across systems.
• Quality & Operational Excellence: run QA processes, identify gaps and support audits and governance.
• Project & Continuous Improvement: support cross-functional initiatives, UAT, training and post-launch support.
• Cross-Functional Collaboration: partner with Sales, Operations, Customer Service, Contracting and GPO teams.

Skills

Communication

Stakeholder collaboration

Analytical skills

Project support

Process improvement

Education

Bachelor's or Associate's degree

Tools

SAP

Docusign

Microsoft Office

Job description

Job Description Summary

As the Contract Operations Support Specialist, you will support the execution, implementation and maintenance of commercial contract operations processes. The role ensures accurate, timely implementation of customer agreements, manages contract administration activities and administers quality control reviews. It also partners with cross‑functional teams on business initiatives, system enhancements and operational improvement projects.

Essential Responsibilities

• Contract Implementation & Administration: Accurately implement and maintain independent customer and Group Purchasing Organization (GPO) agreements in accordance with established business requirements and standard operating procedures. Perform quality control reviews to validate contract setup, pricing, and customer eligibility, ensuring compliance and minimizing operational risk. Monitor and resolve contract implementation issues while maintaining high levels of accuracy and service excellence.
• New Account Setup & Customer Data Management Process: New Account Request (NAR) workflows and ensure accurate customer master data is maintained across all applicable business systems. Coordinate account setup, maintenance, and data governance activities to support contract execution and customer onboarding. Partner with internal stakeholders to investigate and resolve customer and account-related discrepancies.
• Quality & Operational Excellence: Execute quality control processes to ensure data accuracy, contract compliance, and operational consistency. Identify process gaps and recommend solutions that improve efficiency, standardization, and customer experience. Support audits, documentation reviews, and process governance activities.
• Project & Continuous Improvement: Support Participate in cross‑functional business initiatives, process improvement efforts, and system enhancement projects. Support project activities including requirements gathering, testing, user acceptance testing (UAT), training, implementation, and post‑launch support. Contribute to Lean, Kaizen, and operational excellence initiatives that drive productivity and process simplification.
• Cross‑Functional Collaboration: Build strong partnerships with Commercial Sales, Commercial Operations, Customer Service, Contracting, GPO Administration, and Business Process Excellence teams. Serve as a trusted operational resource by providing timely support, issue resolution, and expertise related to contract administration processes. Collaborate across teams to support strategic business objectives and ensure successful execution of customer agreements.

Essential Qualifications

• Effective communicator with experience partnering with multiple stakeholders to resolve issues and support customers.
• Experience supporting system enhancements, User Acceptance Testing (UAT), process improvements, and operational excellence initiatives focused on efficiency and standardization.
• Strong organizational, analytical, and problem‑solving skills with a high attention to detail and ability to manage competing priorities.
• Proficiency with business systems and tools such as SAP, Docusign, Microsoft Office, and other enterprise applications.
• Ability to support projects by assisting with planning, testing, training, implementation, and ongoing process optimization.
• Proven ability to manage multiple operational processes such as vendor onboarding, account maintenance, and mailbox management.

Preferred Qualifications

• Bachelor's degree or Associate’s degree with equivalent work experience preferred.
• Experience in contract administration, commercial operations, customer support, or related business functions.
• Knowledge of contract implementation, customer account setup, process improvements, audits, and managing multiple priorities in a fast‑paced environment.
• Experience implementing customer agreements and pricing programs, ensuring accuracy and compliance.
• Some knowledge of quality control reviews, document management, approval workflows, and electronic records administration.
• Experience with GPOs, healthcare contracting, wholesaler operations, or commercial operations processes preferred.
• Project management experience preferred.

Pay

For U.S. based positions only, the pay range for this position is $78,400.00-$117,600.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI).

Benefits

• Medical
• Dental
• Vision
• Paid time off
• 401(k) plan with employee and company contribution opportunities
• Life
• Disability
• Accident insurance
• Tuition reimbursement

Additional Information

GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation.

Equal Opportunity Employer

GE HealthCare is an Equal Opportunity Employer.

Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE HealthCare will only employ those who are legally authorized to work in the United States for this opening.

Other Employment Conditions

Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.

Relocation Assistance

Relocation Assistance Provided: No

Application Deadline

October 14, 2026

Company Culture

At GE HealthCare, we see possibilities through innovation. We’re partnering with our customers to fulfill healthcare’s greatest potential through groundbreaking medical technology, intelligent devices, and care solutions. Better tools enabling better patient care. Together, we are not only building a healthier future but living our purpose to create a world where healthcare has no limits.