Contract Operations Support Specialist

GE Healthcare; United States; Remote; USD 78,000 - 118,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

401(k) Plan

Life Insurance

Disability Insurance

Tuition Reimbursement

Job summary

GE HealthCare is seeking a Contract Operations Support Specialist to drive contract implementation, administration, and data governance across multiple teams in a fast-paced environment.

You will support quality control, continuous improvement projects, and cross-functional collaborations to ensure accurate customer agreements and streamlined onboarding processes.

Qualifications

• Excellent communication and ability to partner with multiple stakeholders
• Experience supporting system enhancements, UAT, process improvements, and operational excellence initiatives
• Strong organizational, analytical, and problem-solving skills with attention to detail and prioritization
• Proficiency with business systems and tools such as SAP, Docusign, Microsoft Office, and other enterprise applications
• Ability to support projects through planning, testing, training, implementation and optimization
• Experience managing processes like vendor onboarding, account maintenance, and mailbox management

Responsibilities

• Contract Implementation & Administration: accurately implement and maintain customer and GPO agreements per SOPs
• New Account Setup & Customer Data Management: manage NAR workflows and master data
• Quality & Operational Excellence: run quality control, ensure data accuracy and compliance
• Project & Continuous Improvement: support cross-functional initiatives, testing and training
• Cross-Functional Collaboration: partner with Commercial Sales, Operations, Customer Service, Contracting, GPO Administration and BPM teams

Skills

Effective communication

Cross‑functional collaboration

Quality control

Process improvement

Project management

Analytical thinking

SAP

Docusign

Microsoft Office

Education

Bachelor's degree or Associate’s degree with equivalent work experience

Tools

SAP

Docusign

Microsoft Office

Job description

Job Description Summary

As the Contract Operations Support Specialist, you will support the execution, implementation and maintenance of commercial contract operations processes. The role ensures accurate, timely implementation of customer agreements, manages contract administration activities and administers quality control reviews. It also partners with cross-functional teams on business initiatives, system enhancements and operational improvement projects.

Essential Responsibilities

• Contract Implementation & Administration – Accurately implement and maintain independent customer and Group Purchasing Organization (GPO) agreements in accordance with established business requirements and standard operating procedures. Perform quality control reviews to validate contract setup, pricing, and customer eligibility, ensuring compliance and minimizing operational risk. Monitor and resolve contract implementation issues while maintaining high levels of accuracy and service excellence.
• New Account Setup & Customer Data Management Process – New Account Request (NAR) workflows and ensure accurate customer master data is maintained across all applicable business systems. Coordinate account setup, maintenance, and data governance activities to support contract execution and customer onboarding. Partner with internal stakeholders to investigate and resolve customer and account-related discrepancies.
• Quality & Operational Excellence – Execute quality control processes to ensure data accuracy, contract compliance, and operational consistency. Identify process gaps and recommend solutions that improve efficiency, standardization, and customer experience. Support audits, documentation reviews, and process governance activities.
• Project & Continuous Improvement – Support participate in cross-functional business initiatives, process improvement efforts, and system enhancement projects. Support project activities including requirements gathering, testing, user acceptance testing (UAT), training, implementation, and post-launch support. Contribute to Lean, Kaizen, and operational excellence initiatives that drive productivity and process simplification.
• Cross-Functional Collaboration – Build strong partnerships with Commercial Sales, Commercial Operations, Customer Service, Contracting, GPO Administration, and Business Process Excellence teams. Serve as a trusted operational resource by providing timely support, issue resolution, and expertise related to contract administration processes. Collaborate across teams to support strategic business objectives and ensure successful execution of customer agreements.

Essential Qualifications

• Effective communicator with experience partnering with multiple stakeholders to resolve issues and support customers.
• Experience supporting system enhancements, User Acceptance Testing (UAT), process improvements, and operational excellence initiatives focused on efficiency and standardization.
• Strong organizational, analytical, and problem-solving skills with a high attention to detail and ability to manage competing priorities.
• Proficiency with business systems and tools such as SAP, Docusign, Microsoft Office, and other enterprise applications.
• Ability to support projects by assisting with planning, testing, training, implementation, and ongoing process optimization.
• Proven ability to manage multiple operational processes such as vendor onboarding, account maintenance, and mailbox management.

Preferred Qualifications

• Bachelor's degree or Associate’s degree with equivalent work experience preferred.
• Experience in contract administration, commercial operations, customer support, or related business functions.
• Knowledge of contract implementation, customer account setup, process improvements, audits, and managing multiple priorities in a fast-paced environment.
• Experience implementing customer agreements and pricing programs, ensuring accuracy and compliance.
• Some knowledge of quality control reviews, document management, approval workflows, and electronic records administration.
• Experience with GPOs, healthcare contracting, wholesaler operations, or commercial operations processes preferred.
• Project management experience preferred.

#LI-Remote #LI-TM2

Compensation & Benefits

For U.S. based positions only, the pay range for this position is $78,400.00-$117,600.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.

We will not sponsor individuals for employment visas, now or in the future, for this job opening.

Additional Information

GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.

Relocation Assistance Provided: No

Application Deadline

October 14, 2026

Company Overview

At GE HealthCare, we see possibilities through innovation. We’re partnering with our customers to fulfill healthcare’s greatest potential through groundbreaking medical technology, intelligent devices, and care solutions. Better tools enabling better patient care. Together, we are not only building a healthier future but living our purpose to create a world where healthcare has no limits.