Contract Manager, Upmarket (DACH)

Hubspot; Massachusetts; Hybrid; USD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking company as a Contract Manager, where your negotiation skills and customer-centric approach will be pivotal in enhancing client relationships. In this dynamic role, you will manage customer contracts and collaborate with various teams to ensure smooth renewals and account growth. With a commitment to flexibility, you can work from home, flexibly, or in the office, fostering a culture of inclusivity and empowerment. This is a fantastic opportunity to make a significant impact in a supportive environment that values diversity and innovation.

Qualifications

• Experience in negotiation or sales is essential for this role.
• Strong communication skills, especially over the phone, are crucial.
• Ability to thrive in a dynamic environment is highly valued.

Responsibilities

• Negotiate renewals and contract modifications to enhance customer experience.
• Collaborate with internal teams to identify new opportunities.
• Build cooperative relationships with customers to facilitate contract renewals.

Skills

Fluent in German

Fluent in English

Negotiation skills

Customer experience

Creative problem-solving

Strong communication skills

Organizational skills

Relationship-building

Job description

Job Description: Contract Manager at HubSpot

Thanks to our employees' feedback, HubSpot has been named the #5 Best Leadership Team in 2024 by Comparably!

Whether you identify in a certain way or follow a particular career path, please apply if a position excites you. Join us to build a global company where everyone feels proud to belong.

Role Overview: As a Contract Manager at HubSpot, you will handle all assigned customer contracts, communicate directly with customers and internal teams to resolve inquiries, and manage customer renewals. You will focus on maximizing customer investment with HubSpot within our customer-centric, results-driven organization.

This role is flexible regarding work preferences: @home, @flex, or @office, across our EMEA locations.

Responsibilities include:

1. Negotiating renewals and contract modifications to ensure a positive customer experience.
2. Collaborating with customers and internal teams to grow accounts and identify new opportunities.
3. Working with Sales, Customer Success, and Management to facilitate contract renewals smoothly.
4. Building cooperative relationships with customers.
5. Leading forecasting and pipeline review discussions.
6. Contributing to the growth of the Contract Management team by providing feedback and testing new processes.

Candidate Requirements:

• Fluent in German and English; proficiency in an additional language is a plus.
• Experience in negotiation or sales.
• Passionate about delivering excellent customer experiences.
• Creative problem-solving skills.
• Ability to understand multiple perspectives.
• Previous account management or customer retention experience.
• Strong communication skills, especially over the phone.
• Organizational skills with attention to detail.
• Ability to thrive in a dynamic environment.
• Relationship-building skills with customers and colleagues.
• Commitment to diversity and inclusion.

We encourage all qualified candidates to apply, including those who may experience confidence or imposter syndrome barriers.

If you need accommodations due to a disability, please contact us via this form. All information will be kept confidential and used solely for providing support during the interview process.

At HubSpot, we value flexibility and connection. Whether remote or in-office, we foster strong team bonds. In-person onboarding and events may be required depending on your team.

If travel or other accommodations are needed, please inform your recruiter during the hiring process. We are committed to supporting diverse needs.

Special notes for applicants:

• Germany Applicants: [Link to HubSpot's Diversity page]
• India Applicants: [Link to HubSpot India’s Equal Opportunity Policy]

About HubSpot: HubSpot (NYSE: HUBS) is a leading CRM platform supporting business growth through marketing, sales, service, and website management products. We foster a culture of empowerment and inclusivity. Learn more about our culture and opportunities on our careers site.

By applying, you agree that HubSpot may process your personal data as detailed in our Privacy Notice.

Application Process:

Fill out the required fields, including your name, contact info, resume, and language proficiency. Please confirm your legal work authorization and willingness to relocate if applicable. We value diversity and are committed to equal opportunity employment.