Contract Licensing & Registration Sr. Analyst

Northwestern Mutual; Milwaukee (WI); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Flexible work schedules

Concierge service

Comprehensive benefits

Employee resource groups

Job summary

Northwestern Mutual is seeking an experienced CLR Senior Analyst for Licensing in Milwaukee. You will support licensing, compliance, and registration processes, delivering accurate, timely service to field and home office partners.

The role emphasizes analyzing eligibility, ensuring prerequisites are met, and solving licensing inquiries with professional communication. You will operate in a high-volume environment while maintaining quality and compliance standards.

Qualifications

• Associate's degree in business or related field required; minimum 5 years insurance or securities experience.
• Strong analytical and problem-solving skills required.
• Excellent communication, written and verbal, with high attention to detail.

Responsibilities

• Underwrites licensing and registration by analyzing eligibility and compliance requirements.
• Provides timely support on licensing, license applications, CE, and state requirements.
• Communicates clearly with callers using standard CLR phone practices.
• Resolves routine inquiries with minimal oversight and escalates complex issues as needed.
• Processes state appointments using SIRCON, RegEd, and state websites.
• Cross-references licensing records with company records for accuracy and compliance.
• Meets service level goals and shares knowledge to improve processes.
• Delivers accurate, solution-oriented responses to customer needs.

Skills

Attention to Detail

Continuous Improvement

Policy & Procedure

Risk Assessment & Identification

Strategic Thinking

Education

Associate's degree in business or related field

5+ years of insurance or securities experience

Tools

SIRCON

RegEd

State websites

Job description

About The Job

As a CLR Senior Analyst for Licensing, you will deliver high-quality, timely customer service to both field and home office partners while supporting licensing, compliance, and registration processes. In this role, you’ll help ensure accuracy, operational efficiency, and a best-in-class service experience. As a CLR Senior Analyst in Licensing, you will play a key role in supporting the field and growing your skills in a collaborative, high-performing environment.

What You’ll Do

• Underwrites the licensing and registration process by analyzing eligibility requirements, identifying potential compliance concerns, and ensuring representatives meet all prerequisites before receiving solicitation authority.
• Provides accurate and timely support on licensing, license applications, continuing education (CE), and state requirements.
• Communicates clearly, professionally, and efficiently with callers, incorporating standard CLR phone practices.
• Effectively resolves routine inquiries with minimal oversight while exercising sound judgment to elevate complex issues to team leads and/or specialists when necessary.
• Process/terminate state appointments utilizing SIRCON, State websites, RegEd and other internet tools/resources.
• Identifies and assesses complex licensing and registration situations requiring specialized review.
• Cross-references state licensing records with company records to ensure compliance and accuracy.
• Consistently meets divisional service level goals and performs well in a team environment. Shares knowledge in team meetings and identifies process improvements.
• Delivers accurate, comprehensive, and solution-oriented responses to effectively address customer needs and drive positive outcomes
• Maintains consistent adherence to phone schedules, service level agreements, and performance standards to support operational efficiency and customer satisfaction.

What You’ll Bring

• Associate's degree in business or related field or minimum of 5 years of insurance or securities experience.
• Minimum 3 years of customer service experience.
• Proven strong analytical and problem-solving skills
• Superior customer service skills with ability to address and successfully resolve complex and sensitive issues
• Ability to successfully complete tasks in a timely and accurate manner in a high-volume area
• Ability to work independently to accomplish a variety of tasks
• Ability to coach and provide guidance on core customer service responsibilities
• High level attention to details and organization skills
• Excellent communication skills, both written and verbal

Skills You Have

• Attention to Detail - Focuses on specific details to spot and correct errors in advance of them being found and surpass quality expectations. Performs work with thorough proofreading for presentation, content, accuracy, and overall quality.
• Continuous Improvement - Utilizes available methods to identify opportunities, executes solutions and measures impact to improve existing practices and processes. Implements feedback and lessons learned. Leverages the ability to identify and experiment assumptions and hypothesis for products to be able to refine and improve them at any stage of the life cycle.
• Policy & Procedure - Analyzes current policies and procedures, identifies gaps or areas for improvement, and develops and implements new policies and procedures to address those gaps. Ensures compliance with regulatory requirements and industry standards, as well as effectively communicates policies and procedures to employees and stakeholders. Understands the various components of a workflow, identifies bottlenecks, and implements improvements to increase productivity, reduce costs, and streamline operations.
• Risk Assessment & identification - Leverages industry knowledge to determine and seek hazards that could potentially prevent the program, enterprise, or investment from achieving their objectives; designs systematic processes of identifying severity of hazards and evaluating the scale and impacts of any associated risk on the business.
• Strategic Thinking - Uses critical thinking and knowledge of business demand to plan, design, prioritize and execute high impact initiatives and programs.

This position has been classified as an Associated Person under NMIS guidelines and requires fingerprinting and completion of required form.Non-Registered Fingerprinted - FINRA

Compensation Range

Pay Range - Start:
$21.77

Pay Range - End

$32.66

Structure 110

Geographic Specific Pay Structure:

Structure 115

We believe in fairness and transparency. It’s why we share the salary range for most of our roles. However, final salaries are based on a number of factors, including the skills and experience of the candidate; the current market; location of the candidate; and other factors uncovered in the hiring process. The standard pay structure is listed but if you’re living in California, New York City or other eligible location, geographic specific pay structures, compensation and benefits could be applicable, click here to learn more.

Grow your career with a best-in-class company that puts our clients' interests at the center of all we do. Get started now!

Northwestern Mutual is an equal opportunity employer that welcomes talented individuals of all backgrounds. We are committed to creating and maintaining an environment in which each employee can contribute creative ideas, seek challenges, assume leadership and continue to focus on meeting and exceeding business and personal objectives.

Policy & Procedure (NM) - Intermediate, Risk Assessment & Identification (NM) - Intermediate, Strategic Thinking (NM) - Intermediate, Continuous Improvement (NM) - Intermediate, Attention to Detail (NM) - Intermediate

FIND YOUR FUTURE

We’re excited about the potential people bring to Northwestern Mutual. You can grow your career here while enjoying first-class perks, benefits, and our commitment to a culture of belonging.

• Flexible work schedules
• Concierge service
• Comprehensive benefits
• Employee resource groups