Contract Integrity Specialist

Integrity Marketing Group; St. Albans (WV); On-site; USD 32,000 - 42,000; Full time

Job summary

Agent Pipeline in West Virginia seeks a detail-oriented administrative professional to maintain contracting data within the CRM. The role entails data intake from multiple sources, manual entry, imports, and ensuring records remain accurate and up-to-date in the contracting domain.

You will collaborate with department heads, sales, and subject matter experts to resolve questions and improve processes, while upholding confidentiality and precision in a dynamic team environment.

Qualifications

• High School diploma required or equivalent.
• 2+ years of administrative experience preferred; 1+ year contracting/insurance experience preferred.
• Familiarity with basic computer functions is required.
• Prior data collection, research and analysis experience is strongly preferred.

Responsibilities

• Follow departmental workflows and updates workflow management system
• Document, store, and enter information into the appropriate locations to document contracting changes and updates
• Work with department heads, sales, and subject matter experts to resolve questions and understand nuances with contracting data
• Reach out to Carriers as needed to collect and confirm missing information needed to update records
• Coordinate movements with the Payee change process with internal teams
• Facilitate and manage discussions on updating contracts
• Manage carrier updates and communicate to teams as needed; validate and update various data points pertaining to contract and payee records
• Effectively communicate with team members regarding progress, hurdles, or areas where they need assistance
• Provide feedback on, and suggestion improvements to, current processes and contribute fresh ideas to departmental leadership

Skills

Data entry

Customer service

Attention to detail

Confidentiality

Time management

Adaptability

Multitasking

Education

High School diploma

Tools

Basic computer skills

Job description

Founded in 1988, West Virginia-based Agent Pipeline is one of the most successful insurance marketing organizations (IMOs) in the United States, with a vast network of proud employees and satisfied customers. Agent Pipeline distributes a comprehensive mix of life and health insurance products. Agent Pipeline is a recognized market leader in Medicare Advantage, Medicare Supplement, individual health plans, Prescription Drug Plans, and Final Expense markets. Agent Pipeline is based in St. Albans, West Virginia.

About the Role

This role is responsible for ensuring contracting data housed in the Company’s CRM is updated and accurate. This position intakes data from a variety of sources and works to enter, update, and correct data both via manual data entry as well as imports and uploads. The ideal candidate will be self-motivated and willing to take initiative while contributing to a team environment.

Primary Responsibilities

• Follow departmental workflows and updates workflow management system
• Document, store, and/or enter information into the appropriate locations to document contracting changes and updates
• Works with department heads, sales, and subject matter experts to resolve questions and understand nuances with contracting data
• Reach out to Carriers as needed to collect and confirm missing information needed to update records
• Coordinate movements with the Payee change process with internal teams
• Facilitate and manage discussions on updating contracts
• Manage carrier updates and communicate to teams as needed; validate and update various data points pertaining to contract and payee records
• Effectively communicate with team members regarding progress, hurdles, or areas where they need assistance
• Provide feedback on, and suggestion improvements to, current processes and contribute fresh ideas to departmental leadership

Primary Skills & Requirements

• Exhibits sound and accurate judgement, includes appropriate people in decision-making process
• Conveys a friendly, positive attitude while always maintaining professionalism; Ability to maintain composure during high pressure and challenging situations
• Strong customer service skills to help support internal teams and departments
• Ability to demonstrate accuracy and thoroughness
• Follows departmental policies and procedures, completes administrative tasks correctly and on time, supports organization’s goals and values
• Uses time efficiently and completes work in a timely manner
• Maintains confidentiality
• Adaptability to handle shifting priorities and new processes in a dynamic environment
• Ability to manage multiple projects while maintaining quality
• High School diploma
• 2+ of administrative experience preferred; 1+ of Contracting/ Insurance experience preferred
• Familiarity with basic computer functions is required
• Prior experience with data collection research and analysis strongly preferred

Equal Opportunity Employer

Integrity, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Integrity, LLC will provide reasonable accommodations for qualified individuals with disabilities.