Contract Headphone/Earbud Processor

Unclaimed Baggage; Alabama; Remote; USD 21,000 - 34,000; Part time

Job summary

Unclaimed Baggage, Inc. is seeking contract remote processors to handle headphone and earbud processing for resale. Responsibilities include cleaning, inspecting, testing, data sanitization, and documenting results for each batch, with payments per accepted completed unit.

The role operates remotely under the Remote Processing program and reports to the Electronics Manager. Candidates must meet basic confidentiality and data/privacy requirements and can work on a contract basis from home.

Qualifications

• High school diploma or equivalent preferred/required.
• Attention to detail to identify cosmetic and functional issues with small electronic devices.
• Ability to follow written procedures, quality standards, and documentation requirements.

Responsibilities

• Clean and sanitize headphones, wired earbuds, AirPods, and related audio devices.
• Inspect items for cosmetic condition, missing components, damage, or debris.
• Test functional aspects like Bluetooth, charging, and audio quality where applicable.
• Wipe data from devices when required by process.
• Grade items and document findings according to standards.
• Identify items needing repair, further evaluation, or non-working status.
• Maintain accurate counts and processing records for each batch.
• Safeguard all inventory in custody until returned.
• Follow Remote Processing SOP and Unit Rate SOP, safety, confidentiality, and quality controls.
• Communicate issues or questions to the program contact promptly.

Skills

Attention to detail

Following procedures

Confidentiality

Organizational skills

Problem solving

Reliability

Education

High school diploma or equivalent

Tools

Basic computer skills

Typing

Recordkeeping

Job description

About Unclaimed Baggage, Inc.

As a 55-year-old family-owned company, we have a long-term and purpose-filled vision. Unclaimed Baggage is the only company in the United States that buys and sells the lost luggage of airlines that is never reunited with its owners. Our 50,000-square-foot retail store in Scottsboro, Alabama, is a one-of-a-kind destination experience, complemented by a fast-growing online store, which together have created an iconic omni-channel brand that draws people in with a sense of discovery. As one of the largest tourist destinations in the state of Alabama, Unclaimed Baggage attracts over one million visitors each year from all 50 states and over 40 foreign countries and has been featured by a number of major media outlets, including National Geographic, Good Morning America, Vogue, and The New York Times.

Unclaimed Baggage, Inc.

As a 55-year-old family-owned company, we have a long-term and purpose-filled vision. Unclaimed Baggage is the only company in the United States that buys and sells the lost luggage of airlines that is never reunited with its owners. Our 50,000-square-foot retail store in Scottsboro, Alabama, is a one-of-a-kind destination experience, complemented by a fast-growing online store, which together have created an iconic omni-channel brand that draws people in with a sense of discovery. As one of the largest tourist destinations in the state of Alabama, Unclaimed Baggage attracts over one million visitors each year from all 50 states and over 40 foreign countries and has been featured by a number of major media outlets, including National Geographic, Good Morning America, Vogue, and The New York Times.

Location: Remote

Department: Electronics

Employment Type: Contract Labor (1099)

Program: Remote Processing

Reports To: Electronics Manager

About Unclaimed Baggage, Inc.

As a 55-year-old family-owned company, we have a long-term and purpose-filled vision. Unclaimed Baggage is the only company in the United States that buys and sells the lost luggage of airlines that is never reunited with its owners. Our 50,000-square-foot retail store in Scottsboro, Alabama, is a one-of-a-kind destination experience, complemented by a fast-growing online store, which together have created an iconic omni-channel brand that draws people in with a sense of discovery. As one of the largest tourist destinations in the state of Alabama, Unclaimed Baggage attracts over one million visitors each year from all 50 states and over 40 foreign countries and has been featured by a number of major media outlets, including National Geographic, Good Morning America, Vogue, and The New York Times.

Our Culture

Our Purpose is to "Redeem the lost, unclaimed, and rejected for the glory of God." As a lost luggage business, this is clearly manifest in how we repurpose forgotten items that would otherwise end up in landfills, but we also strive to redeem people and communities through our Reclaimed for Good foundation, providing suitcases, clothing, medical supplies, and eyeglasses to those who need them all around the world. This purpose is core to who we are and has guided our decisions for over 55 years.

We believe that values aren’t just words on a piece of paper, but something that drives our behavior each and every day, which is why we call them Values in Action. They are:

• Integrity: Do the right thing.
• Excellence: Always reach for better.
• Humility: Listen and learn.
• Service: Help others win.
• Teamwork: Grow stronger together.
• Gratitude: Choose to be thankful.
• Entrepreneurship: Make it happen.

We offer a casual yet professional work environment, flexibility, great benefits, competitive pay, and a close-knit team that cares. We are all about people and seek to foster a culture of collaboration, support, and growth.

Position Summary

The Contract Headphone/Earbud Processor supports the Remote Headphone & Earbud Processing Program by preparing approved headphones, earbuds, AirPods, and related audio devices for resale. Work may include inspecting, cleaning, testing, grading, documenting results, and following all data/privacy, quality, inventory control, and chain-of-custody requirements. This is a contract, as-needed opportunity with payment based on accepted completed units according to the current Unit Rate SOP.

General Job Description

Contract processors receive approved batches of company-owned inventory through the required check-out process, complete assigned processing work remotely, and return all product by the expected return date. The product will be picked up locally and returned locally, we do not ship. All completed work is reviewed by Unclaimed Baggage/Reunitus for quality and payable quantity before payment is processed. Product may not leave the facility until required onboarding documents, batch documentation, counts, and signatures are complete.

Key Responsibilities

• Clean and sanitize headphones, wired earbuds, miscellaneous earbuds, AirPods, and related audio devices using approved methods and materials.
• Inspect items for cosmetic condition, missing components, damage, excessive debris, or other defects.
• Test or check assigned functionality where applicable, including audio quality, charging capability, Bluetooth connectivity, microphone function, phone/device condition, and other required checks.
• Securely wipe or remove personal data from compatible devices when required by the assigned process.
• Grade or flag items according to established quality standards and document findings accurately.
• Identify and separate items requiring repair, further evaluation, manager review, recycling, or red-dot/non-working status.
• Maintain accurate counts and processing records for each assigned batch/load.
• Safeguard all company-owned inventory while in custody and return all completed, incomplete, rejected, damaged, and unprocessed items.
• Follow all Remote Processing SOP, Unit Rate SOP, safety, confidentiality, data/privacy, chain-of-custody, and quality control requirements.
• Communicate issues, discrepancies, damaged items, missing items, late returns, or processing questions to the assigned program contact as soon as possible.

Qualifications

• Strong attention to detail and ability to identify cosmetic and functional issues with small electronic devices.
• Ability to follow written procedures, quality standards, and documentation requirements independently.
• Basic knowledge of Bluetooth headphones, wireless earbuds, wired earbuds, AirPods, or other audio electronics preferred.
• Basic computer, typing, and recordkeeping skills required.
• Ability to maintain confidentiality and protect guest, company, product, and data/privacy information.
• Strong organization, follow-through, accountability, and problem-solving skills.
• High school diploma or equivalent preferred/required based on business need and posting requirements.
• Reliable transportation for scheduled pickup/drop-off of assigned batches, if applicable.

Eligibility And Required Pre-Engagement Checks

• Current Unclaimed Baggage/Reunitus employees are not eligible to participate as contract remote processors.
• Unclaimed Baggage/Reunitus employee household members are not eligible to participate.
• Selected candidates must successfully complete a background check and drug screen before any work is assigned.
• Candidates age 18 or under must complete the Alabama Child Labor Employee Information Form at hire/engagement and provide a copy of a valid driver’s license as required by HR.
• Candidates must be approved through the required onboarding process before receiving any company-owned inventory.

Required Contract And Onboarding Documents

• Signed Contractor, Confidential Information, and Non-Solicitation Agreement.
• Completed IRS Form W-9 for 1099 registration and payment processing.
• Signed Remote Processing SOP acknowledgement.
• Signed Unit Rate SOP acknowledgement.
• Signed labor area/contract labor SOP acknowledgement, as applicable.
• Completed Remote Processing Invoice & Chain of Custody Form for each batch/load at pickup and drop-off.
• Any additional HR or compliance forms required based on age, role, or program requirements.

Schedule, Pay, and Work Assignment Details

• Work is assigned on an as-needed basis. Unclaimed Baggage/Reunitus does not guarantee a minimum number of units, batches, hours, or ongoing assignments.
• Payment is per accepted completed unit according to the current Unit Rate SOP. Rejected, damaged, missing, unreturned, or nonconforming units are not payable unless approved by the Electronics Manager.
• Each batch/load will have an expected return date listed on the Remote Processing Invoice & Chain of Custody Form.
• Standard pickup/drop-off days may be assigned by the program team and are subject to change based on business need.
• No new batch/load may be issued until the prior batch/load is checked in, reconciled, and cleared for payment or exception handling.

Physical Requirements

• Ability to sit or stand for extended periods while cleaning, inspecting, and testing electronic devices.
• Ability to perform repetitive hand movements and handle small electronic components and accessories.
• Ability to distinguish colors, small markings, labels, cosmetic defects, and product condition differences.
• Ability to lift, carry, and move packages or containers weighing up to 25–50 pounds as needed.
• Ability to safely store and safeguard company-owned inventory until returned.

Reporting Relationship

This contract role reports to the Electronics Manager or assigned Remote Processing Program contact for assignment, quality, chain-of-custody, and payment documentation purposes.

Equal Opportunity Employer

Unclaimed Baggage is an Equal Opportunity Employer. All qualified applicants will receive consideration consistent with applicable laws and company policy.