Contract - Employee Success Operations Lead (12 Months)

Shelby American, Inc.; Latham (NY); Remote; USD 120,000 - 140,000; Full time

Job summary

Join a dynamic and innovative B2B SaaS company as an Employee Success Operations Lead. This pivotal role involves leading HR operational strategies across the Americas, ensuring compliance and process efficiencies while supporting business growth. You'll partner with regional teams to drive operational excellence and implement cutting-edge HR technologies. With a focus on employee lifecycle management and strategic leadership, this position offers a unique opportunity to make a significant impact in a vibrant and inclusive workplace. If you're passionate about enhancing employee experiences and optimizing HR processes, this role is perfect for you.

Benefits

22 days paid time off

11 company paid holidays

401(k) with 5% company match

Short-term and long-term disability insurance

Parental leave for birthing and non-birthing parents

Flexible work environment

Qualifications

• Extensive experience managing HR operations in a multinational organization.
• Strong understanding of labor laws and compliance across the Americas.
• Proven ability to optimize HR processes and manage change.

Responsibilities

• Oversee HR operational functions ensuring alignment with global policies.
• Identify and implement process improvements for HR service delivery.
• Lead and develop a high-performing HR operations team.

Skills

ES Operations Expertise

Regulatory Knowledge

Technology & HRIS Proficiency

Process Improvement & Change Management

Payroll & Benefits Administration

Data-Driven Decision Making

Leadership & Stakeholder Management

Strategic & Hands-On Approach

Tools

Workday

ADP

Paylocity

Greenhouse

Job description

All Jobs > Contract - Employee Success Operations Lead (12 Months)

Contract - Employee Success Operations Lead (12 Months)
Remote Worker - Home Based Worker

Contract

Description

Location: Remote (Americas-based preferred)
Contract Term: 12 months
Compensation: $120,000-$140,000 total

Love Work. Love Life. Be You.

Join the Access family and see how we make software ideas become a reality! Our core values of ‘love work, love life’ have been central to our success and we’re looking for people to join us who share our passion for making things better every day.

What are we all about?

The Access Group is a leading provider of business management software to small and mid-sized organizations in the UK, Ireland, USA and Asia Pacific. A dynamic and innovative B2B SaaS company, Access is dedicated to delivering software solutions that help our more than 100,000 customers across commercial and non-profit sectors become more productive and efficient.

With 20+ years of uninterrupted growth, we are seeking a ES Operations, Lead to support our growing Americas region.

Position Summary:ES Operations, Lead,Americas

The ES Operations Lead, Americas is responsible for leading and executing ES operational strategies across the Americas region, ensuring the seamless delivery of ES services, compliance, and process efficiencies. This role will provide strategic direction and hands-on leadership in ES operations, overseeing key functions such as employee lifecycle management, HR technology, compliance, payroll coordination, and process optimization. The ES Operations Lead will partner closely with regional ES teams and business leaders to drive operational excellence and support business growth objectives. As we prepare to implement Workday globally, the ES Operations Lead, will play a pivotal role leading process alignment, requirements gathering, providing regional representation across all related workstreams and ensuring the effective delivery of this and other important HR technology initiatives.

Key Accountabilities and Responsibilities:

• ES Operations Leadership: Oversee all HR operational functions across the Americas, ensuring alignment with global HR policies and local labor laws.
• Process Optimization & Efficiency: Identify, design, and implement process improvements to enhance HR service delivery, automation, and scalability.
• Compliance & Risk Management: Ensure compliance with employment laws, regulations, and company policies across multiple jurisdictions in the Americas region.
• Payroll & Benefits Coordination: Work closely with payroll and benefits teams to ensure accurate and timely payroll processing, benefits administration, and vendor management.
• HR Technology & Systems: Lead the implementation, optimization, and management of HRIS and other HR technologies to improve data accuracy and reporting capabilities.
• Employee Lifecycle Management: Oversee onboarding, offboarding, employee records, and ES service delivery to ensure a seamless employee experience.
• Data & Reporting: Develop and maintain HR metrics, dashboards, and reports to support decision-making and strategic workforce planning.
• Stakeholder Collaboration: Partner with HR business partners, finance, legal, and other key stakeholders to drive alignment and ensure seamless HR service delivery.
• Team Leadership & Development: Lead and develop a high-performing HR operations team, fostering a culture of continuous improvement and customer service excellence.

Compensation:

$120-$140k/annually

What does Access offer you?

We are a growing software company, and we deliver on what we say we do! We take the development of our people seriously and we will work with you to carve out your success plan and provide opportunities to accelerate your career and make a real difference.

If you join our team, you’ll soon discover that we excel at building strong, enduring relationships, including those with our employees. On top of a competitive salary, you’ll receive the following benefits and much, much more:

· 22 days paid time off

· 11 company paid holidays

· 401(k) with 5% company match

· Short-term and long-term disability insurance

· Parental leave for birthing and non-birthing parents

· Flexible work environment

The Access Group is committed to a diverse and inclusive workplace and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable federal, state, or local law.

Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let’s make a difference together

Requirements

Skills and Experience:

• ES Operations Expertise: Extensive experience managing HR operations, shared services, or service delivery in a multinational organization.
• Regulatory Knowledge: Strong understanding of labor laws, employment regulations, and compliance requirements across the Americas region.
• Technology & HRIS Proficiency: Experience with HR & TA technology platforms (e.g., Workday, ADP, Paylocity, Greenhouse) and data analytics tools.
• Process Improvement & Change Management: Proven ability to optimize HR processes, drive automation, and manage organizational change.
• Payroll & Benefits Administration: Strong knowledge of payroll and benefits processes and best practices.
• Data-Driven Decision Making: Ability to analyze HR data, generate insights, and make strategic recommendations.
• Leadership & Stakeholder Management: Strong leadership skills with the ability to influence, collaborate, and build relationships across diverse teams.
• Strategic & Hands-On Approach: Ability to balance strategic thinking with hands-on execution in a fast-paced, evolving environment.

Additional Desired Skills:

• Project Management Experience: Expertise in managing large-scale HR projects and cross-functional initiatives.
• Diversity, Equity & Inclusion (DEI): Understanding of DEI principles and their integration into HR operations.
• Global HR Exposure: Experience working in a global HR environment and collaborating across multiple regions. Experience working in Central & Latin America a distinct advantage.

Location Requirement: Candidates must reside within the Eastern or Central time zones to ensure alignment with core business hours and effective collaboration with the team.