Contract Coordinator

Sharp Electronics; Charlotte (NC); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Healthcare plans

401k retirement plan

Employee Assistance Plan

Wellness program

Training and mentorship

Voluntary insurance benefits

Dynamic culture

Job summary

Sharp Electronics Corporation seeks a Contract Coordinator in Charlotte, NC to manage contract billing and documentation. You will enter maintenance contracts in SAP and CRM, ensure accurate revenue recognition, and keep all documents in CRM for traceability.

The role requires 1–3 years in a sales-administrative or financing capacity, strong attention to detail, and proficiency in Microsoft Office. SAP experience is preferred; collaboration with Finance and Sales is essential.

Qualifications

• Proficiency with Microsoft Office, especially Excel.
• Experience in administrative/financing roles in a sales organization.
• SAP experience preferred.

Responsibilities

• Enter maintenance contracts in SAP and CRM; ensure revenue recognition per policy.
• Store all contracts, amendments and correspondence in CRM for future reference.
• Support audits and reporting requests (J-SOX/GRC) as needed.
• Coordinate with Finance on AR Lease Residual functions and contract billing.
• Assist with administrative and operational projects as requested.

Skills

Excel

MS Office

Communication

Multitasking

Detail oriented

Team player

Tools

SAP

CRM

BW reporting

Mass Change tools

Job description

Charlotte, North Carolina, United States

Overview

The Contract Coordinator position is responsible for the timely and accurate creation and processing of contract billing, in compliance with all Sharp Electronics policies and procedures.

Responsibilities

• Ensure completeness and accuracy of maintenance contract documents including MICAS (meter automation) requirements and valid account contacts
• Enter maintenance contracts in SAP and CRM while ensuring the proper recognition of revenue in accordance with Company policy
• Upon contract set up or any subsequent update to the contract arrangement, the contract coordinator must ensure all contracts, amendments, addendums, and any other support documents/correspondence is stored in CRM for future reference.
• Assists in Jsox and GRC (Governance, Risk and Compliance)audit reporting requests in a timely manner as required.
• Reviews and maintains contract renewal/price escalation settings regularly to optimize automated escalations and contract evergreen.
• Uses Mass Change tools available to minimize manual efforts.
• Uses BW reporting to analyze various areas of contract population.
• Processes contract terminations accurately and stores any documentation pertaining to the cancellation in CRM for future reference.
• Tracking and timely reporting of contract billing status as per Billing Due List and Missing Meter Reports
• Meter Automation administration to include coordination with Customer Experience Manager for installation of meter automation agents
• Assist with administrative and operational functions and projects as requested by management
• Review and maintain relationships and inter-territorial arrangements with dealers in coordination with Customer Experience Manager.
• Lease Portfolio Management and Meter Reporting
• Work closely with Finance team in review and maintenance of AR Lease Residual functions.
• Coordinate with Customer Service Reps regarding issues related to billing, customer inquiries as well as assisting RMS with Accounts Receivable issue resolution
• Provide support for sales representatives with inquiries pertaining to customer contract billing, covered inventory, equipment usage, including providing support for Quarterly Business Reviews when the rep is unable to resource through Sales Force or Power BI.
• Collaborates with sales representatives to provide guidance in proper drafting of new contracts for signature and/or when modifying existing contracts, to ensure efficiency in contract set up/billing according to operating system limitations/designs.
• Collaborates with sales representatives to provide support with new contract creation for promos or specials to ensure the contract is compliant with the intended program.
• Other duties as assigned.

Position Requirements

• 1-3 years' experience as an assistant in a sales organization or similar capacity in an administrative or financing role
• Highly detail oriented with exceptional organizational skills
• Ability to multi-task multiple priorities
• Proficiency in Microsoft Office, with an emphasis on Excel
• Superb written and oral communications skills
• Experience with SAP preferred
• Strong ability to work as a member of a team for common company/departmental goals

AboutSharp Business Systems

Sharp Business Systems (SBS) is a direct sales division of Sharp Electronics Corporation, the U.S. based subsidiary of Japan's Sharp Corporation. With the strategic solutions set that make up the Simply Smarter Office, Sharp Electronics is viewed as a leading provider of innovative technologies and services ranging from its highly acclaimed AQUOS interactive display panels and portfolio of multifunctional printers, to a proven suite of advanced workflow and managed IT services.

• Comprehensive, family-friendly healthcare plans (medical, dental, vision).
• 401k retirement plan with a competitive match and plenty of financial support tools.
• Employee Assistance Plan to care for you and your family's mental and behavioral health, balance, and support. Financial protection for you and your family (life insurance and disability insurance)
• Rewarding and holistic wellness program.
• Training, professional development, and mentorship
• Full suite of voluntary insurance benefits for financial planning (auto, home, ID protection and legal)
• Dynamic culture eager to innovate, enhance diversity, and work smarter.

Sharp Electronics Corporation is an equal opportunity employer – minority – female – disability - veteran.

As part of our recruitment process, Sharp Electronics may use automated tools, including artificial intelligence, to assist in the recruiting process. These tools are used to support, and not replace, human decision-making. We are committed to fair and equitable hiring practices, and all hiring decisions are made or reviewed by qualified personnel.

All applicants must be authorized to work in the US without sponsorship. All applications must include compensation expectations in order to be considered. Local candidates only, please.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Sharp Electronics’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

As part of our recruitment process, Sharp Electronics may use automated tools, including artificial intelligence, to assist in the recruiting process. These tools are used to support, and not replace, human decision-making.We are committed to fair and equitable hiring practices, and all hiring decisions are made or reviewed by qualified personnel.