Contract Community Manager

Artisan Council; United States; On-site; USD 60,000 - 80,000; Full time

Job summary

An innovative digital marketing agency is seeking a passionate Community Manager to engage with diverse online communities. This role involves monitoring social media channels, creating content, and fostering relationships with brand ambassadors. The ideal candidate is culturally aware, possesses excellent communication skills, and thrives in a fast-paced environment. Join a team that values diversity and creativity, and make a meaningful impact in the beauty and pop culture space. If you are enthusiastic about community engagement and social media trends, this is the perfect opportunity for you!

Qualifications

• Deep knowledge of pop culture and cultural trends.
• Experience in community management and social media engagement.
• Strong communication and writing skills.

Responsibilities

• Monitor and interact across all social media channels authentically.
• Publish content and monitor performance on social media.
• Cultivate relationships with brand ambassadors and community members.

Skills

Pop culture knowledge

Community engagement

Communication skills

Creativity

Social media management

Customer service

Problem-solving

Attention to detail

Team collaboration

Cultural awareness

Education

Relevant experience in marketing or community management

Entry-level position

Tools

Microsoft Excel

Google Sheets

Job description

Artisan Council is a boutique digital marketing agency empowering progressive brands in the constantly evolving social and digital landscape. Our team believes in the power of stans and fans and aims to build brand loyalty through community involvement and engagement. AC believes that having an informed community of diverse voices is the key to making an impact in today’s ever-changing world of social media and content. AC’s team members are passionate about diversity, community, content, culture, innovation, and trying things first! We’re looking for people who share our passion, for people who live and breathe beauty, have exceptional research, communication, and creative thinking skills, and take an empathetic approach to everything they do and enjoy helping others succeed.

We are seeking a Community Manager for a 6 Month Contract who will be the eyes, ears and voice of Artisan Council’s clients on social media, cultivating active and engaged digital communities, while also representing the voice of each different brand.

This role is collaborative and will report directly to the Sr. Social Media Manager. Our ideal candidate is beauty, pop culture, and community-obsessed with a team player attitude, a strong sense of creativity, excellent communication and writing skills, and is a multi-tasker that will hit deadlines in a fast-paced environment.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Our mission is to create a happy, safe, considerate and inspiring work environment for all. We embrace diversity and want you to bring your whole self to work.

RESPONSIBILITIES

• You will monitor and interact across all social media channels in an authentic manner true to each brand and channel (predominantly TikTok, Instagram, Twitter, Facebook, YouTube)
• You will publish content on social media channels and monitor performance
• You will identify social trends and pertinent conversations
• You will cultivate relationships and conversations with potential brand ambassadors and influencers as well as community members and giveaway winners
• You will identify opportunities to surprise, delight, and show our community members how much we appreciate them
• You will maintain standardization for engagement responses and guidelines for frequently asked questions and new product launches
• You will lead community based content-generation programs and initiatives, on an ongoing basis but also particularly around key moments such as product launches or cultural moments
• You will source UGC and community stories for content (including monitoring, downloading and editing)
• You may undertake performance reporting, analysis and provide recommendations to your team to help advise their strategies

ESSENTIAL SKILLS + EXPERIENCE

Please note carefully. Applicants without this experience will not be considered.

• Deep knowledge of pop culture and cultural trends - you know the latest meme, tiktok sounds and trends before most people do!
• You know every up and coming creator in the beauty space
• You live in the comments section on tiktok, and know how to drive conversation and engagement when moderating the community on and off
• Passion for beauty, skincare, popular brands and other relevant communities is imperative
• In-depth knowledge of the relevant and upcoming social media channels + platforms, and how each platform can be leveraged in different scenarios
• Knowledge of the ins and outs of all social media channels, uses them effectively for work and personal
• Strong knowledge of Gen-Z+Millennial culture and the individuals at the forefront of it
• Social media enthusiast, champion of influencer and internet culture
• Strong familiarity with Microsoft Excel / Google Sheets
• A self-starter who is motivated, proactive and outgoing
• Ability to work both independently, but also as a team-player
• Ability to write and edit communications and articulate the brand 'voice' in a creative, compelling, and witty manner
• Ability to jump from the community side of marketing to the analytical side
• Ability to adapt and adjust planned work through analyzing work demands, competing priorities, and tight deadlines; and to understand the most effective and efficient means to accomplish tasks within the parameters of the organizational structure, processes, systems, and policies
• Excellent written and verbal communication and interpersonal skills
• Strong attention to detail and a knack for problem solving
• Finger on the pulse of culture
• Experience in a target oriented environment
• Ideally previous experience in a customer-facing or customer service role
• Suits people searching for an entry level role

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Contract

Job function

• Job function

  Marketing and Sales

• Industries

  Advertising Services

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