Account Manager

Toshiba America Business Solutions, Inc.; Wilmington (NC); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) plan with company match

Life insurance

Employee Assistance Programs

Job summary

Toshiba America Business Solutions, Inc. is seeking an Account Manager in Mt. Gilead, NC to develop and maintain client relationships and coordinate assessments for government and school accounts.

You will drive upsell opportunities while ensuring service excellence and timely project delivery. The role requires at least 3 years in client assessments and account management, with a background in print services or document management being a plus.

Qualifications

• Bachelor's degree or equivalent required.
• At least 3 years in client assessments, installations, training, and customer/product support.
• Experience in print services and document management is a plus.
• Experience in account management for document solutions and management.
• Willingness to travel and manage client relations across accounts.
• Strong communication; translate technical info into value propositions.

Responsibilities

• Develop and maintain account relationships to generate new revenue and sustain growth.
• Conduct client assessments to create upsell opportunities and be the day-to-day contact for accounts.
• Coordinate with Toshiba teams to meet client demands and contractual requirements.
• Plan programs to maximize revenue through upselling and passing leads.
• Ensure equipment is running and installations meet customer needs.
• Oversee on-time project delivery and provide operator training as needed.
• Identify suitable equipment solutions to meet business needs cost-effectively.
• Build relationships with end users and decision-makers to drive referrals.
• Perform other related duties as assigned.

Skills

Account management

Client assessments

Upselling

Communication

Travel readiness

Installation management

Collaboration

Education

Bachelor's degree or equivalent

Bachelors of Business Admin (preferred)

Job description

Join Toshiba America Business Solutions as an Account Manager in Mt. Gilead, NC.

Summary

Develop and maintain account relationships. Manage, plan and coordinate client assessments (government & schools) including document lifecycle analysis projects for clients to provide equipment solutions that meet business objectives or result in upselling opportunities related to the rental equipment business.

What You’ll Do

• Develop and maintain account relationships to generate net new and sustain revenue growth for identified accounts while strengthening TBS presence in the business solutions marketplace.
• Conduct client assessments where appropriate resulting in upsell opportunities. Act as day-to-day contact focusing on the needs of the account.
• Coordinate TBS counterparts to effectively meet the demands of prospective and existing clients. Ensure contractual demands are met.
• Implement plans and programs to maximize revenue opportunity through upselling techniques, acquiring referrals, and passing along sales leads. Identify areas of concern and advise management of corrective action as required.
• Coordinate and collaborate with TBS Team to ensure equipment is running smoothly and meets the needs of the customer, resulting in client satisfaction.
• Ensure comprehensive review of customer account and on-time delivery of projects/installations related to the assigned accounts.
• Conduct key operator training where required to ensure optimal equipment use.
• Identify equipment solutions which ensures optimal output performance and meets business needs in a cost-effective manner.
• Build client relationships with End users, key influencers and decision-makers leading to referral business.
• Perform other related duties as assigned.

What You’ll Bring

• Bachelor's Degree or equivalent.
• Minimum of three years of experience in client assessments, installations, client training and customer/product support.
• Experience in print services, document management, output management, workflow, and sales a plus.
• Must have demonstrated experience in account management offering document solutions and management.
• Demonstrated experience selling or managing government and/or education accounts preferred but not required.
• Demonstrated experience with process improvement, document and cost analysis a plus.
• Must be comfortable with project/installation management.
• Demonstrated ability to collaborate with all levels of management.
• Comfortable with upselling services.
• Strong communication skills with ability to translate technical information into value propositions.
• Ability to travel frequently.
• Requires a valid driver's license and reliable insured vehicle.

Earn Well

• $60,000 first year earning potential, $40K base salary, plus commission, expense, manufacturer incentives, and bonus potential

Benefits

• Medical, dental, and vision coverage
• 401(k) plan with match and company provided life insurance
• Employee Assistance Programs, pre-tax spending accounts, pet insurance, and employee discounts
• Generous paid holidays, vacation & sick/personal business/volunteer days
• Opportunities for career growth within a global technology organization

About Us

Toshiba America Business Solutions is a leader in digital technology, delivering innovative print, document management, and workflow solutions that help organizations across a wide range of industries.

At Toshiba, you'll have opportunities to expand your expertise, gain exposure to multiple areas of the business, and build a rewarding career with a trusted global organization.

Learn More

The content below is exclusively available on our careers site job description: https://careers.business.toshiba.com/

Qualifications

Education

Bachelors of Business Admin (preferred)

Bachelors of Other (preferred)

Toshiba America Business Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor.

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email [e-mail] to request an accommodation.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.