Contract Administrator/Customer Service Manager

Precision Castparts Corp. (PCC); North Grafton (MA); On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player seeks a dynamic Contract Administrator/Customer Service Manager to oversee contract proposals and manage customer relationships. This role involves preparing bids, ensuring compliance with contractual provisions, and liaising with various departments to enhance service quality. The ideal candidate will have a strong background in sales and customer service, with a focus on the aerospace or energy sectors. Join a dedicated team committed to delivering high-quality solutions and driving strategic growth in a fast-paced environment.

Qualifications

• 5+ years of experience in Aerospace, Energy, or Military market sales.
• Thorough knowledge of mechanical engineering, forging, and machining.

Responsibilities

• Manage a team to ensure productivity and efficiency.
• Coordinate customer shipping requirements and service support.

Skills

Written Communication

Oral Communication

Human Relations

PC/Symix/Syteline Skills

Education

Four-year College Degree in Business

Four-year College Degree in Engineering

Tools

MRP Systems

Excel

Word

PowerPoint

Job description

Country

United States of America

State / County

Massachusetts

City

North Grafton

Division

Wyman Gordon

Company

Grafton

Function

Sales

Workplace Type

On-Site

Position type

Full Time

Opportunity ID

17106

Company Profile

With more than 120 operations and approximately 20,000 employees worldwide, Precision Castparts Corp. is the market leader in manufacturing large, complex structural investment castings, airfoil castings, forged components, aerostructures and highly engineered, critical fasteners for aerospace applications. In addition, we are the leading producer of airfoil castings for the industrial gas turbine market. We also manufacture extruded seamless pipe, fittings, and forgings for power generation and oil & gas applications; commercial and military airframe aerostructures; and metal alloys and other materials for the casting and forging industries. With such critical applications, we insist on quality and dependability - not just in the materials and products we make, but in the people we recruit.

PCC is relentless in its dedication to being a high-quality, low-cost and on-time producer; delivering the highest value to its customers while continually pursuing strategic, profitable growth.

In 2016, Berkshire Hathaway, led by Chairman and CEO Warren E. Buffett, acquired Precision Castparts Corp.

Job Description

PURPOSE:

The individual in this position aids in the preparation of contractual provisions and the administration of contract proposals for commercial and government, domestic and international companies. Maintain bookings, billings, and account receivable plans. Additional functions performed include the adherence to master plans and schedules, and the development of solutions to current problems.

ESSENTIAL FUNCTIONS:

• Manage a team of people to be productive, efficient, and organized
• Promote efficiency in purchase order processing and customer status reporting
• Liaison with customer sourcing.
• Coordinates customer shipping requirements with certified scheduling reports.
• Preparing bids and negotiating specifications and contractual provisions.
• Coordinate and monitor the scheduling, pricing, and technical performance of customer service representatives.
• Setting up new account information and resolving customer problems.
• Solicit all departments- Purchasing, Quality, Engineering, Manufacturing, and Metallurgy to establish rapport, improve service, and provide technical information or assistance.
• Develop profile competition.
• Coordinate visits to other plants and assists in Wyman Gordon plant tours showing customers the facility and manufacturing process.
• Provide service support to all internal departments.
• Serve customer needs by furnishing current and accurate information when requested to ensure customer is kept abreast of actions at Wyman Gordon.
• Interpret, quantify, and relay RFQ requirements to W-G.
• Review and manage entry of customer order requirements into computer sales order system from which manufacturing process begins.
• Report to the general manager of Wyman Gordon.

SPECIAL SKILLS AND PHYSICAL REQUIREMENTS:

• Excellent written and oral communication
• Human relations are a must.
• PC/Symix/Syteline skills.
• Self-directed and works well in a matrix organization.

REQUIREMENTS:

• Four-year college degree in Business, Engineering or relevant degree fields.
• Senior level sales, customer service, contract administration or purchasing agent experience.
• 5+ years of related experience in Aerospace, Energy, or Military market sales experience.
• Thorough knowledge of mechanical engineering, forging and/or machining.
• Computer skills to include MRP systems, Excel, Word, and PowerPoint.

NATURE AND SCOPE:

Work performed includes screening and processing verbal and written inquiries and bid packages. Inquiries are given to the Estimating Department, then returned for quoting. Detailed bid packages are compiled requiring coordination and input from many departments regarding legal and technical aspects of bid. After completion, the quotation is typed and reviewed prior to mailing to the customer.

When quotations become orders, the correctness of purchase order is verified, and the required data is entered into computer system. The Contract Administrator/Customer Service Manager follows orders through the manufacturing process to shipment and contacts customers as needed to relay information and/or answer any questions. The Contract Administrator/Customer Service Manager expedites orders and arranges inspections/witnessing points as required.

This position works under minimal supervision with the freedom to make decisions involving customer requirements. Quotations/bids and sales orders are reviewed prior to release to the customer and W-G department. Should any sales order discrepancies arise after distribution within W-G, the Contract Administrator/Customer Service Manager is advised by other departments and steps are taken.

US Citizenship or Perm Residency is required due to government military contracts. This position requires use of information or access to production processes subject to national security controls under the U.S. export control laws and regulations (including but not limited to the International Traffic in Arms Regulations (ITAR) and the Export Administration Regulations (EAR)). To be qualified to work in this facility, a successful applicant must be a U.S. Person, or defined in those regulations, and able to supply evidence of that qualification prior to starting work or be authorized to receive controlled information under a specific license or permission from the relevant government agency. The U.S. export control regulations define a U.S. Person as a U.S. Citizen, U.S. National, U.S. Permanent Resident (i.e. 'Green Card Holder'), and certain categories of Asylees and Refugees.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

This position requires use of information or access to production processes subject to national security controls under U.S. export control laws and regulations (including, but not limited to the International Traffic in Arms Regulations (ITAR) and the Export Administration Regulations (EAR)). To be qualified to work in this facility, a successful applicant must be a U.S. Person, as defined in those regulations, and able to supply evidence of that qualification prior to starting work or be authorized to receive controlled information under a specific license or permission from the relevant government agency. The U.S. export control regulations define a U.S. person as a U.S. Citizen, U.S. National, U.S. Permanent Resident (i.e. 'Green Card Holder'), and certain categories of Asylees and Refugees.