Continuous Improvement Specialist (Information Technology Service - Civil Service)

City of Dallas; Marilla (TX); On-site; USD 74,000 - 92,000; Full time

Job summary

City of Dallas is seeking a Continuous Improvement Specialist to drive performance, data analysis, and process optimization across city programs. You will lead workshops, mentor staff, and develop data‑driven insights that inform strategic decisions.

Ideal candidates bring a Bachelor's degree in Public Administration, Business, or Data Analysis and Performance plus 4 years in related areas. The role emphasizes collaboration with city departments and vendors, with a strong focus on Tableau and

Qualifications

• Bachelor's degree in Public Administration, Business, or Data Analysis and Performance or related field.
• Four (4) years of experience in Process Improvement, Project Management, Change Management, or Data Analysis.
• Proficient with Microsoft Office suite and data visualization tools such as Tableau.
• Strong communication and cross-functional collaboration skills.

Responsibilities

• Manages performance alignment to strategic priorities to ensure data consistency and reliability.
• Conducts staff workshops and training on evaluation of programs and services.
• Utilizes data analysis tools to identify opportunities for improvement across departments.
• Leads development of program objectives and collaborates with departments.
• Develops and documents City of Dallas Data and Performance manuals and core documents.
• Coordinates surveys and evaluation tools, including Community Survey for residents and businesses.
• Uses statistical methods to identify trends and predictions in data sets.
• Prepares data reports and visualizations to communicate findings clearly.
• Manages and designs the performance reporting environment, including data sources, security, and metadata.
• Ensures timely updates for partnership data programs.

Skills

Data analysis

Continuous improvement

Project management

Statistics

Communication

Problem solving

Education

Bachelor's degree in Public Administration, Business, or Data Analysis and Performance

Tools

Office 365

Tableau

Excel

Access

Job description

Dallas is Growing. Grow With Us. Looking for more than just a job? The City of Dallas offers careers with purpose. With competitive benefits, growth opportunities, and a vibrant work culture, we’re committed to helping you thrive while you help our city flourish. Be part of a team that’s committed to service, innovation, and community.

Job Summary Job Description Overview The Continuous Improvement Specialist is primarily responsible for ensuring implementation and effectiveness of the department performance, data analysis and visualization to establish a continuous performance and process improvement. This role contributes and leads specific deliverables identified, and provides technical support, training, workshops and mentoring as necessary.

Essential Functions

• Manages performance alignment to strategic priorities to ensure data consistency and reliability.
• Conducts staff workshops and training on the evaluation of programs and services.
• Utilize data analysis tools to identify improvement opportunities in different areas.
• Manages and consults on the identification and development of program and service objectives working closely with Department.
• Work on the development and documentation of City of Dallas Data and Performance manual and other core documents as needed.
• Coordinates the issuance of various survey and evaluation tools, including the Community Survey (residential and business).
• Uses statistical tools to identify, analyze, and interpret patterns and trends in various data sets.
• Evaluates and prepares data reports and visualizations to identify trends, patterns, and predictions.
• Manages and designs the performance reporting environment, including data sources, security, and metadata.
• Ensures that all information required for partnership data programs are updated consistently and on time.
• May perform other duties as required.
• Regular, reliable, and punctual attendance is an essential function of the job.

Knowledge and Skills

• Knowledge, exposure, or expertise in data and performance principles, such as continuous improvement, complex problem solving, cost benefit analysis, project management, statistics, operations research, data mining, regression analysis, forecasting, quality control / statistical process control, process, or value stream mapping.
• Must be proficient in Microsoft Office suite programs (Excel, Project, Access, etc.)
• Communication skills that demonstrate the ability to develop consensus among several cross functional teams.
• Strong interpersonal skills with the ability to work independently or in teams.
• Results driven with the ability to manage projects & initiatives to completion.
• Ability to drive project implementation working with diverse internal customers.
• Analytical and data driven demonstrated experience in at least some of the following areas: databases, statistics, and research methods.
• Advanced knowledge and skills on common software (such as, Office 365 applications, Tableau, Access, Excel).
• Ability to diplomatically interact with city officials.
• Ability to establish and maintain an effective working relationship with all levels of management, city officials, vendors, other government agencies, other employees, and the public.

Minimum Qualifications

Bachelor's degree in Public Administration, Business, or Data Analysis and Performance or related field.

Experience

Four (4) years of experience in one or more of the following areas: Process Improvement Project Management Change Management Data Analysis Improvement

EQUIVALENCY(IES)

High school diploma or GED plus eight (8) years of required experience

Associate degree in any field plus six (6) years of the required experience will meet the education and experience requirements.

Bachelor's degree (or higher) in any field other than those stated above plus four (4) years of the required experience will meet the education and experience requirements.

Master's degree (or higher) in Public Administration, Business, or Data Analysis and Performance plus two (2) years of the required experience will meet the education and experience requirements.

PREFERENCE

Master’s degree in Public Administration, Business, or Data Analysis and Performance preferred.

Agile or Scrum Certification

Project Management Professional (PMP) Certification

Salary Range

$73,590.40 - $91,977.60

The salary listed on this job posting is the starting salary range; amount offered will depend upon qualifications.

City of Dallas is an Equal Opportunity Employer.

The City of Dallas is one of the largest employers in the DFW Metroplex. We offer growth opportunities and a chance to make a difference in our community.

Questions? Contact our recruiting departments: Civil Service - [e-mail] Talent - Acquisition [e-mail]