Continuous Improvement Specialist, Branch Operations

Crown Equipment Corporation; Richmond (VA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health/Dental/Vision/Prescription Drug Plan

Flexible Benefits Plan

401K Retirement Savings Plan

Life and Disability Benefits

Paid Parental Leave

Tuition Reimbursement

Job summary

Crown Equipment Corporation is seeking a Continuous Improvement Specialist for its Branch Operations in Richmond, Virginia. This role focuses on driving continuous improvement efforts across branches including facilitating activities, identifying software enhancements, and partnering with process owners.

Candidates should have an associate degree, good communication skills, and a willingness to travel extensively. An excellent wage and benefits package is offered, including health insurance, retirement plans, and paid time off.

Qualifications

• 0-2 years of related experience.
• Branch business process knowledge required.
• Valid driver's license with a good driving record.

Responsibilities

• Identify enhancement opportunities in branch business software.
• Facilitate continuous improvement activities.
• Partner with process owners for support.
• Monitor improvement implementation progress.

Skills

Continuous Improvement

Change Management

Communication

Problem Solving

Education

Associate degree or equivalent experience

High school graduate or equivalent

Job description

Continuous Improvement Specialist, Branch Operations

Location

Atlantic Coast, USA

Company Description

Crown Equipment Corporation, one of the world's largest lift truck manufacturers, offers local support on a global scale with more than 24 manufacturing facilities worldwide and more than 500 retail locations in over 84 countries. Our global sales and service network provides our customers with a local resource for a wide range of high-quality material-handling equipment, fleet management solutions, warehouse products, and support services, meeting their needs anytime, anywhere.

Job Duties

• Study existing branch business software to identify enhancement opportunities
• Present, facilitate, and lead continuous improvement activities
• Partner with branch process owners and ensure appropriate participation and support
• Provide event follow-up and monitor the progress of planned improvement implementation
• Develop reports of overall Continuous Improvement
• Facilitate knowledge transfer across branches and departments
• Provide training, leadership, and team building skills, and subject matter expertise and delivery of continuous improvement
• Assist in coordinating an enterprise software implementation plan and schedule for newly acquired branches
• Perform other duties as assigned
• This role requires 50% or more travel to Crown's Atlantic Coast branches, including Boston, Franklin (MA), Burlington (VT), Portland (ME), Hicksville (NY), Oakland (NJ), Blue Ridge, Chesapeake, and Richmond (VA).

Minimum Qualifications

• 0-2 years related experience
• Associate degree, preferably a technical degree, or equivalent experience
• Branch business process knowledge required.
• High school graduate or equivalent
• Valid driver's license, good driving record.

Preferred Qualifications

The ideal candidate is first and foremost a teacher and change agent, not just a Lean practitioner.

They must be able to:

• Simplify complex continuous improvement concepts into language that technicians, supervisors, and branch leaders can easily understand and apply.
• Be comfortable leading groups at all levels, from frontline service personnel to senior leadership.
• Demonstrate a high level of curiosity and observation, taking the time to truly understand how work is being performed before suggesting changes.
• Approach situations with humility and inquiry, rather than assumptions.

Equally important, the right individual must be:

• Comfortable with resistance, recognizing it as a natural part of change and working through it constructively.
• An influencer without authority—someone who can build buy-in, win over skeptics, and drive adoption of OPEX practices without direct reporting lines.
• A practical problem solver who can translate continuous improvement theory into real-world applications that fit the realities of our service operations.
• Focused on practical, sustainable improvements, rather than theoretical perfection.

Finally, this person must genuinely enjoy teaching and developing others. They need the confidence to lead initiatives and challenge the status quo, balanced with the humility to learn from the frontline teams who live the processes every day.

• We are hiring a field-based leader who can translate strategy into action, build trust across the organization, and make continuous improvement accessible and sustainable for our teams.

Work Authorization

Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future are not eligible for hire.

Compensation and Benefits

Crown offers an excellent wage and benefits package for full-time employees including Health/Dental/Vision/Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Parental Leave, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more.