Continuous Improvement Manager

Cencora; New York (NY); On-site; USD 75,000 - 110,000; Full time

Job summary

Join an innovative firm dedicated to improving health outcomes as a Manager focused on continuous improvement. In this pivotal role, you will collaborate with business leaders to enhance quality and efficiency within the healthcare supply chain. Your expertise in project management, change management, and Lean methodologies will be crucial in driving customer-centric strategies that elevate satisfaction and loyalty. This role offers an exciting opportunity to mentor teams, implement sustainable improvements, and influence a culture of excellence. If you are passionate about making a difference and fostering a positive work environment, this is the perfect opportunity for you.

Qualifications

• Minimum 3 years of project management experience required.
• Bachelor's degree or equivalent is necessary.
• Lean methodologies certification preferred.

Responsibilities

• Drive continuous improvement initiatives and manage projects.
• Facilitate change management and support team transitions.
• Mentor and train team members to foster a culture of learning.

Skills

Leadership Skills

Change Management

Project Management

Analytical Skills

Communication Skills

Problem-Solving

Education

Bachelor's Degree

Certified Green Belt

Certified Black Belt

Tools

Microsoft Office Suite

Robotic Process Automation (RPA)

Job description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

Please note: Interested candidates must be located on the Western Coast of the United States, in either Pacific or Mountain Standard Time.

The Manager works closely with business leaders to develop a strategy and plan for continuous improvement by leveraging methodologies and best practices that drive execution of successful customer-centric strategies across our business. This role is responsible for improving quality and efficiency measured through customer satisfaction and loyalty across all customer segments. The individual should be well-grounded in the healthcare supply chain environment, aware of industry changes, passionate about customer-centricity and the associate experience, and capable of driving towards Cencora's vision. Additionally, they should have sufficient experience to foster a culture of excellence within the company.

Key Responsibilities

1. Continuous Improvement & Execution (50%)
   • Utilize Robotic Process Automation (RPA) and process mining tools to streamline workflows, identify inefficiencies, and analyze data for improvement opportunities.
   • Understand business needs and develop data analysis and reporting strategies to transform raw data into actionable insights.
   • Apply industry knowledge to enhance performance.
   • Manage a portfolio of improvement projects, ensuring they meet deadlines and align with strategic goals.
   • Identify process improvement opportunities, oversee planning and execution, and ensure quality standards are met.
   • Collaborate with cross-functional teams, maintain transparent communication on progress, challenges, and results.
   • Apply Lean, Six Sigma, or Total Quality Management methodologies to analyze and improve processes.
   • Design and implement sustainable process improvements to reduce rework and cycle times while improving quality.
   • Develop and verify countermeasures for process gaps.
   • Regularly analyze performance data to measure impact and identify future opportunities.
   • Use data-driven problem-solving to identify root causes and implement solutions.
   • Create project artifacts such as charters, metrics, data collection plans, and training materials.
   • Establish dashboards and reporting metrics to track initiative effectiveness.
   • Facilitate group meetings and workshops on advanced continuous improvement topics.
2. Change Management (30%)
   • Develop and implement strategies to help teams adapt to new processes and technologies.
   • Support individuals and teams through organizational transitions with detailed action plans and resources.
   • Establish support systems to assist employees before, during, and after changes.
   • Partner with teams to ensure alignment and successful change execution.
   • Address resistance proactively.
   • Act as a change agent to guide cultural transformation and foster acceptance.
   • Promote a positive attitude towards change, encouraging innovation and adaptability.
3. Mentoring/Training (20%)
   • Mentor team members across the organization, including those outside direct reporting lines.
   • Foster a culture of continuous learning and innovation.
   • Facilitate knowledge-sharing sessions.
   • Lead or participate in cross-functional initiatives.
   • Demonstrate leadership by fostering unity and professional development.

Education and Experience

• Minimum of 3 years of project management experience.
• Bachelor's degree or equivalent.
• Certified Black Belt (preferred) or Green Belt (required) in Lean methodologies.
• Experience in healthcare supply chain environment preferred.
• Experience in process improvement and change initiatives strongly preferred.

Skills and Abilities

• Strong leadership, interpersonal, organizational, and change management skills.
• Proven project management skills with a record of quality and operational improvements.
• Structured problem-solving abilities and good judgment.
• Proficiency in Microsoft Office, including Project, Excel, Word, Visio, Access, PowerPoint.
• Excellent presentation skills.
• Ability to work in a fast-paced environment.
• Strong analytical skills and creativity in overcoming challenges.
• Ability to influence, negotiate, and resolve conflicts.
• Effective communication skills, both oral and written.
• Positive, team-oriented attitude and leadership capability.