Continuous Improvement Manager

MarketSource, Inc. Careers; Appleton (WI); Hybrid; USD 90,000 - 130,000; Full time

Job summary

MarketSource is seeking a Continuous Improvement Manager to drive design and improvement of sales programs, partnering with internal and client teams. The role will translate business needs into actionable improvements and train teams across departments.

You will work with Practice Leaders, Client Services, and Business Development to implement innovative strategies, manage change, and ensure successful adoption of new processes and technologies.

Qualifications

• Bachelor’s degree in a relevant field and 3+ years in cross‑functional roles.
• Experience presenting to high level decision makers and influencers at Enterprise level companies.
• Working understanding of AI tools and business applications.

Responsibilities

• Support sales initiatives by working with Practice Leaders, Business Development and Client Services to design and improve sales programs.
• Collaborate with leaders and clients to assess technical and business needs and advise on improvements.
• Partner with executives to develop, implement, and execute innovative strategies that add value.
• Assist new customers by identifying and documenting program requirements and delivering training.
• Assist existing customers by driving service delivery improvements through process changes and training materials.
• Support strategic initiatives using process engineering, technology and instructional design.
• Apply an engineering and process‑based approach to drive continuous process improvement.
• Act as a change acceleration leader to promote adoption of new tech and methods.
• Ensure integration with Client Services, Sales, Practice Leaders and back-office areas.
• Encourage frequent communication with Shared Services to ensure engagement.
• Participate in evaluating and implementing sales enablement technologies.

Skills

Project management

Database knowledge

Situational analysis

Communication skills

MS Office proficiency

Customer service experience

Education

Bachelor’s degree in Computer Science / Industrial Engineering / Systems Engineering / Business Administration

Tools

MS Office Suite

Job description

MarketSource is a sales acceleration company focused on delivering better outcomes for many of the world’s most iconic brands. We design, operationalize, and execute managed sales and customer experience solutions for companies in B2B and B2C environments.

Our solutions are purpose-built and tech-enabled to deliver measurable improvements in business outcomes. We live by a set of people-focused values that guide our relationships with each other and with our clients. By putting people first, working together to make others successful, and establishing a rich and empowered work culture, we create opportunities for our people and the businesses we serve to be successful.

Summary

The primary responsibilities of the Continuous Improvement Manager will include interacting with internal business leaders and key client stakeholders to understand the program objectives and determine key requirements for sales program design and continuous improvement.

Essential Job Functions:

• Support sales initiatives by working with Practice Leaders, Business Development and Client Services, in representing MarketSource capabilities to design and perform continuous improvement of sales programs
• Work with business leaders and clients to assess overall technical and business needs of a company in order to make recommendations to drive key business results
• Consult and partner with key internal and external executives to develop, implement, and execute innovative strategies that enable teams to deliver additional value and exceed expectations
• Support new customers to ensure key program processes and technology needs are identified and documented, set-up is complete, and the appropriate training requirements are designed, developed, and delivered
• Support existing customers by identifying ways to drive service delivery improvement through the modification of processes, application of technology, and the development of training materials and job aids to facilitate the improvement of skills, attributes and behaviors
• Support the completion of strategic initiatives by leveraging process engineering, technology and instructional design disciplines to perform the tasks and projects necessary to complete initiatives on time, on quality and on budget
• Utilize an engineering and process-based approach based on proven, fundamental practices and methods to execute continuous process improvement
• Act as a change acceleration leader to drive adoption of new technology, processes, and methodologies. Demonstrate strong and clear accountability for the group’s performance and delivery
• Ensure full integration with Client Services, Sales, Practice Leaders and back-office functional areas
• Conduct and encourage frequent formal and informal communication with Shared Services groups to ensure full engagement
• Participate in the evaluation and implementation of sales enablement technologies to help sales programs achieve variable attainment objectives

Required Knowledge, Skills, and Abilities:

• Exemplary project management skills
• Strong understanding of database structure and principles of data manipulation
• Strong situational analysis and decision-making abilities
• Broad, enterprise-wide view of the business and appreciation for strategy, processes and capabilities, enabling technologies, and governance
• Excellent written, oral and presentation skills
• Proficient in MS Office (Excel, Word, PowerPoint, and Outlook)
• Broad, enterprise-wide view of the business and appreciation for strategy, processes and capabilities, enabling technologies, and governance preferred
• Experience dealing with customers in a professional services context required
• Ability to translate complex analytic modeling across a wide range of industries, verticals, and stakeholder levels
• Ability to communicate complex subjects in written form
• Skilled in developing models to communicate and simplify complex and abstract concepts
• Ability to interact and engage across all levels of an organization

Job Requirements:

• Bachelor’s degree in field of Computer Science, Industrial Engineering/Systems Engineering or Business Administration
• A minimum of 3 years’ experience working in cross functional roles and a minimum of 1 year experience acting as a lead facilitator in cross functional roles
• A working understanding of AI tools and business applications
• A high acumen in business process improvement methodologies. Universally recognized certifications are preferred
• Experience directly presenting to high level decision makers and influencers at Enterprise level companies
• Travel required periodically for business reviews and conferences – every two to three months
• Four (4) in-office workdays per week and the option to work remote OR in office on fifth (5th) day