Continuous Improvement Director

DO & CO group; New York, Northern (NY, KY); Hybrid; USD 115,000 - 130,000; Full time

Benefits offered by this job

Daily meals

401K & medical benefits

Career development opportunities

Global opportunities

Job summary

DO & CO group in New York is seeking an experienced Continuous Improvement Director at JFK to lead process optimization across our US locations. You will champion Lean Six Sigma initiatives, drive KPI reporting, and partner with Operations, Production, Supply Chain and Quality to deliver measurable improvements.

This role requires travel to all US units and a hands-on approach to coaching teams in problem-solving and waste reduction.

Qualifications

• Bachelor’s degree in a related field required.
• Lean Six Sigma Green Belt certification required (Black Belt preferred).
• 7+ years of experience in continuous improvement, manufacturing, food production, aviation, or other high-volume operational environments.
• Strong analytical, project management, leadership, and problem‑solving skills.
• Experience in high-volume, fast-paced, and time-sensitive environments.
• Proficiency in Excel, Power BI, ERP systems, and reporting tools.

Responsibilities

• Lead Lean, Six Sigma, Kaizen, and continuous improvement initiatives across airline catering operations.
• Identify inefficiencies, bottlenecks, and waste reduction opportunities to improve productivity and service levels.
• Analyze and optimize workflows across production, logistics, warehousing, and catering delivery processes.
• Establish, monitor, and report on KPIs to drive operational excellence.
• Conduct root cause analysis and implement corrective actions for recurring challenges.
• Partner with Operations, Production, Supply Chain, and Quality to improve performance and customer satisfaction.
• Travel to all US units to support food safety and HACCP compliance.
• Manage improvement projects from planning through implementation and results measurement.
• Train and coach employees on Lean methodologies and problem-solving tools.
• Drive cost-saving initiatives through labor optimization and process improvements.

Skills

Lean Six Sigma

Project management

Data analysis

Leadership

Problem solving

Microsoft Excel

Power BI

Education

Bachelor’s degree in related field

Lean Six Sigma Green Belt certification

Tools

ERP systems

Operational reporting tools

Job description

New York MU, 149-32 132 Street, Jamaica, New York, United States of America

Job Description

Posted Tuesday, September 8, 2026 at 4:00 AM

We have an exciting opportunity for an experiencedContinuous Improvement Director, based out of our JFK location,to champion process optimization, foster a culture of innovation, and deliver meaningful business results across all of our US units.

About DO & CO
We have a passion for hospitality culinary delights on every elevated floor and in the sky. With our three business segments, Airline Catering, International Event Catering, Restaurants, Lounges & Hotels, we offer gourmet entertainment all over the world. We operate in 33 locations, 12 countries and 3 Continents, maintaining the highest standard of quality in both our products and services. We refine the classics, develop the unknown and grow constantly – sometimes beyond our own expectations.
Responsibilities:

• Lead Lean, Six Sigma, Kaizen, and continuous improvement initiatives across airline catering operations.
• Identify operational inefficiencies, bottlenecks, and waste reduction opportunities to improve productivity and service levels.
• Analyze and optimize workflows across production, logistics, warehousing, and aircraft catering delivery processes.
• Establish, monitor, and report on key performance indicators (KPIs) to drive operational excellence.
• Conduct root cause analysis and implement corrective actions for recurring operational challenges.
• Partner with Operations, Production, Supply Chain, and Quality teams to improve performance and customer satisfaction.
• Travel to ALL US units to ensure continuous improvement initiatives support food safety, HACCP compliance, and airline customer requirements.
• Manage improvement projects from planning through implementation, sustainability, and results measurement.
• Train and coach employees on Lean methodologies, problem-solving tools, and continuous improvement practices.
• Drive cost‑saving initiatives through labor optimization, waste reduction, and process efficiency improvements.

Qualifications:

• Bachelor’s degree in a related field with Lean Six Sigma Green Belt certification required (Black Belt preferred).
• 7+ years of experience in continuous improvement, manufacturing, food production, aviation, or other high-volume operational environments.
• Strong analytical, project management, leadership, and problem‑solving skills, with experience driving measurable business results through process improvement initiatives.
• Experience working in high‑volume, fast‑paced, and time‑sensitive operational environments.
• Proficiency in Microsoft Excel, Power BI, ERP systems, and operational reporting tools.
• All airport‑related positions require applicants to successfully complete the mandatory airport security clearance process for their assigned location. This includes meeting all TSA and U.S. Customs requirements, as outlined in 49 CFR
• 1542.209, and obtaining the appropriate airport‑issued identification badge (e.g., SIDA, AOA, or equivalent), in accordance with local airport authority regulations.
• Ability to work long hours on foot and in environments with varying temperatures.
• Flexibility to work different shifts (including nights, weekends, and holidays) based on business needs.

What We Offer:

• Competitive Pay: 115,000-130,000 yearly
• Daily Complimentary Meals (Breakfast, Lunch and Dinner).
• FT employees are eligible for 401K and medical benefits: medical, dental, and vision.
• An organization dedicated to fostering innovation; in pursuit of cultivating creativity, embracing new ideas and leveraging our impeccable standard for hospitality.
• Genuine career development opportunities, both nationally and internationally.
• The chance to collaborate and represent a leading force in the luxury global gourmet entertainment industry by attending world‑class events.

Diversity & Inclusion Statement
DO & CO provides equal employment opportunities. Applicants will be considered for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other protected characteristic.