Contingent Disaster Relief Phone Agent

MCI; South Dakota; Remote; USD 10,000 - 60,000; Part time

Job summary

Join a leading Business Process Outsourcing company as a Contingent Disaster Relief Phone Agent. This part-time, remote position involves assisting customers during disaster relief efforts, requiring strong communication skills and a customer service orientation. Ideal for entry-level candidates looking for flexible work opportunities.

Benefits

PTO

Incentives

Health coverage

Retirement plans

Paid training

Qualifications

• Must be 18 years or older.
• Excellent organizational, written, and oral communication skills.
• Typing speed of 20+ words per minute.

Responsibilities

• Assist customers with service inquiries.
• Learn common requests and solutions.
• Escalate customer dissatisfaction to proper channels.

Skills

Organizational skills

Communication skills

Customer service orientation

Problem solving

Multi-tasking

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows OS

Job description

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Remote Work-at-Home

Part-Time

Hourly + Bonus

No Resume Required, Entry-Level

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

MCI is seeking agents to work as needed in response to disaster relief efforts. This is a temporary, remote position contingent on hurricane disaster relief needs.

Candidates accepted for this role will be e-mailed and texted on an as-needed basis. Hours of operation are from 8:00 AM - 8:00 PM ET, with shifts from 8:00 AM - 2:00 PM and 2:00 PM - 8:00 PM.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

What Does a Hurricane Relief Agent Do?

We improve the customer’s experience by providing exceptional solutions to simple requests. You will learn and apply the latest customer service techniques and our account management systems, helping to improve the customer experience during a challenging time.

Key Responsibilities

• Assist customers with service inquiries
• Learn common requests and solutions
• Enhance the customer’s experience
• Utilize our service techniques and systems
• Escalate customer dissatisfaction to proper channels

Ideal candidates are confident, fully engaged, team players, and dedicated. Bring a positive, enthusiastic outlook to work each day!

Qualifications

• Must be 18 years or older
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• Typing speed of 20+ words per minute
• Basic knowledge of Microsoft Office Suite
• Basic understanding of Windows OS
• Reliable with good attendance and punctuality
• Ability to evaluate, troubleshoot, and follow up on customer issues
• Aptitude for conflict resolution, problem solving, and negotiation
• Customer service oriented (empathetic, responsive, patient)
• Ability to multi-task, stay focused, and self-manage
• Strong team orientation and customer focus
• Thrives in a fast-paced, changing environment
• Excellent interpersonal skills and relationship-building ability

Additional Requirements

• Must be authorized to work in the job's country
• Willing to submit to background/security checks and drug screening

Benefits & Compensation

MCI offers competitive pay and benefits, including PTO, incentives, health coverage, retirement plans, disability and life insurance, career growth opportunities, paid training, and a fun, engaging work environment. Specific benefits may vary by location.

Work Environment

This role operates in a professional, largely sedentary office environment. Employees will sit/stand for long periods, using a computer and phone headset. Occasional movement and physical exertion up to 40 pounds may be required.

We provide reasonable accommodations for qualified applicants with disabilities. Contact Human Resources for assistance.

Equal Opportunity Employment

MCI values diversity and is committed to providing an inclusive environment free from discrimination or harassment. We consider all qualified applicants regardless of age, race, gender, disability, or other protected characteristics, and comply with applicable laws.

Join MCI and be part of a company that recognizes your contributions and supports your growth. Apply today!