Contents & Restoration Tech - CRM & Field Support

HighGround; Atlanta (GA); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Weekly compensation

Medical, dental, and vision insurance

401(k) with company match

Company vehicle when applicable

Company cell phone

Paid time off and holidays

Life insurance

Certification and training support

Job summary

Serclean is seeking a Contents / Restoration Technician in Athens/Bogart, GA to support restoration projects with contents handling, packing, inventory, and documentation. You will work closely with field and office teams to keep projects organized and on schedule.

The role combines physical tasks with technology-based documentation; cross-training across departments is possible based on workload and business needs, with a focus on safety and efficiency.

Qualifications

• High school diploma or equivalent required.
• Experience with a CRM or job tracking system preferred.
• Basic proficiency with Google Sheets, Google Docs, and Trello or similar tools.
• Strong attention to detail and organizational skills.
• Teachable and open to learning new processes.
• Reliable, punctual, and comfortable working under direction.
• Customer service or restoration industry experience preferred.
• Valid driver’s license preferred.

Responsibilities

• Maintain up-to-date and accurate job information within the company CRM.
• Monitor active jobs and ensure documentation, notes, and photos are current.
• Upload and organize job details, photos, and reports using CRM and Google Sheets.
• Assist with on-site job tasks and support lead technicians as needed.
• Document job progress using a phone or tablet.
• Follow established workflows and company procedures to ensure consistency and accuracy.
• Collaborate with field and office teams to support efficient project completion.
• Pack, wrap, inventory, and label customer contents for transport and storage.
• Move furniture, boxes, and household items safely and efficiently.
• Assist with load-out and pack-back of contents at job sites.
• Maintain cleanliness and organization of storage areas and contents warehouse.
• Follow proper handling procedures to protect customer property.
• Communicate professionally with teammates and customers.
• Perform other duties as assigned to support restoration and contents operations.

Skills

Attention to detail

Organizational skills

Reliable and punctual

Customer service experience

Education

High school diploma or equivalent

Tools

Google Sheets

Google Docs

Trello

CRM / job tracking system

Job description

Serclean is seeking a Contents / Restoration Technician in Athens/Bogart, GA to support restoration projects with contents handling, packing, inventory, and documentation. You will work closely with field and office teams to keep projects organized and on schedule.

The role combines physical tasks with technology-based documentation; cross-training across departments is possible based on workload and business needs, with a focus on safety and efficiency.